Search Quetzaltenango Cabins

"yes"

"Great services"

"1. Inconsistent check-in information We were initially informed that check-in was only available between 3pm and 6pm. However, when we contacted the hotel due to a travel delay, we were then told check-in was available until 8pm. This inconsistency caused unnecessary stress during our journey. 2. Lack of luggage assistance At reception, we were told that someone would assist us with our luggage, but no one came. We ended up carrying all our luggage ourselves. If assistance is not available, expectations should be managed more clearly. 3. Poor cleanliness standards One of the bath towels provided was visibly dirty and had not been properly cleaned. When we reported this to the front desk, there was no apology or acknowledgement, which is not acceptable for a hotel of this standard. 4. Unreliable laundry service We were told that laundry given in the morning would be returned in the afternoon. However, it was not ready until the next morning, which disrupted our travel plans. Additionally, the clean clothes were returned in the same bag used for dirty laundry, despite our request for a new one. 5. Noise and room comfort issues The hotel was very noisy due to a nearby bar playing music until late evening and additional noise early in the morning. The curtains also did not block out sunlight effectively, making it difficult to rest properly."

"Good cliffside hotel with sweeping views of the town and lake. The staff were incredibly friendly and even helped with luggage down the steep winding steps. The restaurant served fresh, delicious food, and the lakeside path made it easy to walk to town without needing a tuk‑tuk. A convenient and memorable stay."

"Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to have my clothes washed. It took 3 days to speak to a manager who didn’t even cover my laundry service. He said this was an expected issue and he gave me Q100 restaurant credit. I expect some spiders but not ants all over the floor, getting into my suitcase and in MY BED."

"We had a great time! But just keep in mind there are many stairs to climb "

"Todo fue excelente, pero la amabilidad del personal hizo que fuese aún mejor. Regresaremos"

"Fantastic value! Great room, comfortable bad excellent staff, hot showers and a decent breakfast. Great downtown location. "

"Very nicely appointed room"