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"I sent a message 2 times to the property to let them know that I will be checking in late night . they responded with an automated response. When I got there, tired after been driving for several hours and expecting to get a clean room to sleep in… NOBODY respond the bell, neither the phone hanging in one window outside of the building to ask for help with the check in process. O wait there for over 40 minutes before called Expedía to ask them for help."

"Beds were clean, tub and toilet were clean but bathroom definitely needs a deep clean. "

"Very clean hotel. The 24 hour fitness center is a plus and the staff is amazing!!!"

"We would like to see better breakfast options. They have improved over the last couple years. We stopped going here because of the construction to improve the property. We will keep coming back. "

"The bathroom and floor needed more attention by the cleaning staff. The beds were comfortable and seemed clean. The air conditioning worked fine. We were without hot water for about 24 hours but they did finally get it fixed. The pool and gym looked clean and well maintained but we didn’t use them. The laundry room was small and always in use. The maid took our towels and trash one day, but hadn’t restocked by 3:30 pm, which was inconvenient."

"Great place to stay in Vernon. Amazing space. Would be great for a family. "

"Great staff and very clean room. However we were given a room with a sink and bathtub that would not drain. The shower had a large crack in it as well. As much as we paid for our one night (which was a bit ridiculous in price but only decent hotel available), the sink and bathtub should have worked properly. The staff being so friendly and attentive is the only reason it was 3 stars and not lower. "

"Evidently there was digital discrepancies and we didn’t get room I reserved. The short recovery was giving me a room to satisfy my other concerns. The room is well laid out and comfortable. The tub was slightly dirty and the bathroom tile is loose because the grout is dried out to point it was sticking to my feet. The towels were great but the pillows depleted as soon as a head was on it. I was also grateful for the blackout shades because curtains usually leave a strip of light. "

"Parking was easy. AC worked well. Room was dirty and very outdated. "