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Reviews of Sonesta Select Bettendorf

3 out of 5
Sonesta Select Bettendorf
895 Golden Valley Dr, Bettendorf, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 442 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 77 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Toshia

Liked: Staff & service
Disliked: Property conditions & facilities
Things were not working through the building - Ice machine out of commission, no pool and some of the outside doors were not locked or worked when using door keys
Stayed 3 nights in May 2024

2/10 Terrible

Ann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well for one thing it smelled like someone was smoking pot in one of the downstairs rooms and the smell was so strong! Then there was no internet or breakfast which their site claimed they had but upon checkin,were told they had nothing. Then we had to ask for soap and tissues for our room once we finally got in. What a dump!

2/10 Terrible

William

Travelled with family and small children
Disliked: Staff & service
Upon checking and I asked about breakfast. I was informed that there would be no hot breakfast like advertised. This was one of the reasons we chose to stay here. Avoid the coffee, tastes like water. Shortly after our family put on our swimsuits to go to the pool. All doors are locked to the pool area and there was a huge barricade in front of the hot tub with no water in it. Was told that there was some maintenance work being done and no one could tell us when it would be back up and running. Last disappointment was there was an ant problem in the bathroom. I really wanted to cancel our reservation and go somewhere else/request a different room, but everything was fully booked in the area due to a big sporting event in the area that weekend. I will not be going back to a Sonesta anytime soon. Set your expectations really low if you’re gonna stay here.
Stayed 2 nights in Apr 2024

6/10 Okay

Jeremiah

Stayed 2 nights in Apr 2024

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love the cleanliness and the soft comfy bed.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
when we went to check in we were told that the amenities that were listed on Expedia at booking were not actually available. No free breakfast, no cable TV, no pool. They did say we could call Expedia for a refund, so we took them up on it. The public restroom had 1 bar soap for all that used it.
Stayed 1 night in Apr 2024

4/10 Poor

Chad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clearly the management is having difficulties. When you check in they have a sign that says they currently do not have breakfast, or cable TV, or a working pool (none of which we were told in advance); but they're working to resolve the situation ASAP (clearly not). The sign offers that you can cancel your reservation for free if you want (not very convenient when checking in at 10pm). We chose to stay just to keep things simple. The room was ok at best. The shower did not drain well. But since they had very few guests it was quiet at least. I hope management can turn things around. It looks like a nice facility if only they had some money to operate things the way it needs to be.
Stayed 2 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean, but they've got some issues with staffing or something. Pool, cable & breakfast temporarily unavailable, none of which was a big deal to us. However, we only got hand towels, no regular towels because all were sent to a laundry service & wouldnt be back to 9am the next day. Mind you, I had booked this like a week in advance; that was certainly not cool. Our room also didn't have a blow dryer (2 women staying), but front desk was able to get us one...that only worked on low. Not huge things, but issues. But our room was extremely clean, which to me, is super important.
Stayed 1 night in Apr 2024

2/10 Terrible

Becky

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

LuAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Herb

Liked: Cleanliness, amenities
Was being renovated
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sawyer

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Steven

Travelled with group
Disliked: Amenities, property conditions & facilities
There was no free breakfast as advertised. The pool did not work nor did the tvs work

6/10 Okay

Stephanie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival I was immediately told they wouldn't have the continental breakfast, the tvs didn't work, and the pool was closed. They did offer to let me cancel with no fees but after being on the road all day I just wanted a shower. The room I booked a month ago and confirmed the day before was not available which really sucked because it was an ADA room as I'm disabled. Fortuntaely the room I did get had a bar in the shower but still... The room was clean and the bed was comfortable. There was no soap. The "secure" door from the back parking lot to where my room was didn't lock so no key card was required so not exactly secure. And while I've traveled a lot something about this place turned me into a dehydrated mess overnight, both nights. So a travel humidifier would be advisable. If I stayed here again it would simply be because the convenience of the location.
Stayed 2 nights in Mar 2024

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I would not recommend this property. At arrival,a sign was at the desk stating that breakfast would not be available because trucks did not arrive. During checkin, the receptionist mentioned the pool was closed for maintenance and the TVs were not working in the rooms. The room was clean, but upon inspection there weren’t any towels in the room. No place to dry hands after using restroom. Hand soap was not available either. I contacted the front desk regarding the towels and they only brought 1 towel. There were two of us in the room. I stopped by the front desk to get another towel. They said they would bring it to the room. The towel was never delivered. It was a shame. The hotel could be really nice, but changes need to be made.
Stayed 1 night in Mar 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Tiffany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As many times as I stayed here I never noticed the extra charges they were putting on my card.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, we were inform there was no breakfast, TVs aren't working and the pool was closed. Room was dirty, toilet not working, no soap, toilet paper or towels. The side door lock is broken, so anyone can come in - not safe. I WANT MY MONEY BACK.
Stayed 1 night in Mar 2024

8/10 Good

Delores

Bed clean- bath clean. No TV, no pool, no decent breskfast
Stayed 1 night in Mar 2024

2/10 Terrible

Trishia, Coralville

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel experience I’ve ever had at this price point. Got in late with tired children and told: -NO breakfast -NO working pool -NO cable/working TVs THEN, after agreeing to stay without the amenities advertised due to lack of any real option, we found: -VERY broken pull out couch (had to put the mattress on the floor) -NO bedding available for pull out couch -NO comforter for one of the two queen beds -Room two doors down from us with obviously punched in broken door -Police presence, taking statements from several patrons downstairs as we were exiting I honestly don’t know that you can make this stuff up. Wish I could share photos. We asked to please speak with the manager and were told she was “busy”, no time to speak to guests with concerns. Told she would call later in the day; have not heard anything.
Stayed 1 night in Mar 2024

2/10 Terrible

Ingrid

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cable, no breakfast, no pool, no ice, no soap misleading and running bare bones. Poorly managed.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Like new. Would recommend. Easy check in
Stayed 1 night in Mar 2024

4/10 Poor

Kristie

Stayed 2 nights in Mar 2024

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Clean and comfortable. Bed is decent and pillows are great. At check in i was notified that the pool was out, the cable was out and ice machine was out. Not a big deal to me as i was just there to sleep at a fair price
Stayed 3 nights in Mar 2024

10/10 Excellent

Joshua

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Tiffany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property management is horrible they charged me extra when we arrived and tried telling me that I won’t get the money they took extra I won’t get back! Make sure you check your transactions
Stayed 1 night in Feb 2024

2/10 Terrible

Yvette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel to check in and was informed that the pool was closed, no breakfast would be offered and there was no television service. I was told that I could call Expedia and they would honor the cancellation. Now Expedia and the hotel do not want to honor that cancellation. DO NOT BOOK a reservation here.
Stayed 1 night in Mar 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Started with my no reservation had to wait 20 minutes while they tried to find it then gave me a room with someone already in it after that gave me another room but told me with a different number ended up walking three times from one end of the motel to the reservation desk after that we couldn't turn off the heater it was on and very hot in the room could only open the windows about 3 in and then when we got back the door handle fell off overall I rate this one maybe two stars because it was very very clean that was friendly but they didn't know what they were doing
Stayed 1 night in Mar 2024

2/10 Terrible

LuAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jimi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
1. Didn’t get the king room as requested while booking, hotel was not sold out it’s just there is no staff who works there to make room clean or available. 2. No breakfast (front desk asked me to cancel the booking, after driving 5 hours from another state who would book another hotel?) 3. No hand soap in room 4. TV doesn’t work 5. No manager on duty, asked for manager 3 times (to compensate some refund) but no answer from front desk or they couldn’t locate manager. 6. Hotel checkout receipt says different date. Hope I am not getting charge multiple times.
Stayed 2 nights in Feb 2024

4/10 Poor

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean
Stayed 1 night in Feb 2024

6/10 Okay

AMBER

Travelled with family
For the cost it was worth it!
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place to stay. Especially for price. Id stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and easy. We had issues with the drain in our bathtub that we were told could not be resolved due to management. We found that the jacuzzi was not operational, and they have discontinued hot breakfast. These were all things that we were looking forward to and a reason. We booked the hotel. We will not come back.

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern looking and clean. The breakfast was lacking, bagels only, and one of the outside door locks was jammed up. Otherwise excellent!
Stayed 3 nights in Feb 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Advertised breakfast but it consisted of bagels, apples, and coffee. Nothing more!
Stayed 1 night in Feb 2024

6/10 Okay

Bradley

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Consumers Beware…
I booked this hotel based on its reviews. As a male, I typically book low cost hotels but decided to treat myself this time. Boy, was I unimpressed. The hotel was mostly clean and, upon arrival, was promising. Thankfully the bed sheets were clean but I did have some issues. Again, I typically stay in some shady hotels and these following items are things I expect at a lower end hotel reservation. So I was a bit disappointed with this stay because: -There was a long black piece of hair dangling from the bathroom faucet. -The room has no tissue. The only paper source was the half roll of toilet paper. -Want to use the ice machine? The ONLY working one is the one on the first floor. There are two ice machines on the first floor but only one works. My experience from my third floor room was “sorry. Please use ice machine on two or first floor”. The second floor ice machine wasn’t working. On the first floor I went to use the first ice machine that, again, apologized and directed me towards the “exit 4” ice machine. Ugh. -The room had not book detailing the location of nearby restaurants or event the included amentities of laundry, pool, etc. If you wanted to find them you had to go exploring. -Don’t be seduced by alleged perk of “breakfast included”. Breakfast was individually wrapped bagels and spreads (butter, cream cheese, or PB). Frankly, breakfast was laughable. -The “shop” was completely empty. Frankly closed. So not snacks, drinks, or emergency personals available.
Stayed 1 night in Feb 2024

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
When we checked in at 3:45pm we were told our room that we had pre booked and paid for was not ready and had to be put in a room with two queens. Also at that time we were then told there would be no breakfast since their truck did not deliver food. At this point they should have discounted out room! We were assured there would be coffee in the morning. In the morning my husband kept checking the front desk from 6:45am until 8:30 am, and no one was manning the front desk at all! This seems like a major safety issue! They need to get there act together!
Stayed 1 night in Feb 2024

8/10 Good

Kris, Papillion

Liked: Cleanliness, staff & service, property conditions & facilities
It worked for me as a clean, quiet, and easy to find place for the night. Staff was completely good. However, since staffing levels appeared low (like most places seem to be these days) there was quite a wait for front desk service at check in & out, as well as when I stopped to ask a question. 4 stars on this point as if it is important to a reader, you should know. I didn't mark down because I didn't need a breakfast, and it didn't affect me. However, I am pretty sure that the site said it included a breakfast. Although there is a nice eating area and what looks as if it would be more than continental service, at 0855 when I checked out there was no indication that a breakfast existed -- nobody in the area, no food, no dirty tables. There were a number of empty water bottles in the trash can I used, but that was all.
Stayed 1 night in Jan 2024

4/10 Poor

Shannon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and quiet. Not the cleanest place. Found biscuits behind drapes. Not sure what's up with that?? Apples were rotten in the basket for breakfast. Wouldn't recommend staying there.
Stayed 1 night in Feb 2024

6/10 Okay

Malissa

Travelled with family and small children
Disliked: Amenities
Breakfast on sunday was dry bagels and rotten apples.
Stayed 1 night in Feb 2024

4/10 Poor

Jeffrey L

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kalpesh

Business traveller
Liked: Cleanliness, staff & service, room comfort
No free breakfast!
On Hotels.com, it said that this hotel provides free breakfast and there was no breakfast available! Asked to replace the iron that didn't work. Customer service didn't provide a new iron that works! I would not go back if they don't have breakfast in the morning when hotels.com mentioned that they have free breakfast!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely
Stayed 2 nights in Jan 2024

10/10 Excellent

Lemmecka Nickkay

Travelled with partner
Liked: Staff & service, property conditions & facilities
Easy check in wit professional staff, the room could of been a bit cleaner. Overal a 3 out of 5. Id stsy again as this is only 1 og ny many other times staying with them.
Stayed 1 night in Jan 2024