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The rooms are not insulated against noise, and any person walking through the halls makes a lot of notice. One guest heard loud music until 3 am, and every time he opened the door, we woke up with hearts wanting to leave our bodies with the strenuous noise of heavy metal rock.
Christian Torres
Stayed 1 night in Apr 2024
8/10 Good
Janice
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
Spectacular location right on the beach! Beautiful view from our room. Pleasant restaurant with nice sea breezes as you ate looking over the ocean.
This property was close at 11:20 pm when we arrived after a wedding party . Nobody answer the phone at the lobby and had to go to a friends house because we didn’t have a place to stay. This is the worse experience in my live with Expedia and a reservation. I will not recommend this place never.
Glorimar
Response from Marlene on 5 Apr 2024
Glorimar:We are sorry that you encounter this inconvenience, at Hosteria del Mar, leave a key for every guest that does not arrive for check in time. We really do apologize and invite you to stay in a near future , just call and explain you situation and we will gladly receive you.Sincerely,
8/10 Good
Greg
Travelled with partner
22 Mar 2024
Liked: Cleanliness
The lady that helped us. There was very helpful and very kind. But the guy that got us to that lady, he was very creepy. He said that he wanted to kill me and take my other half all kinds of things the place was not very safe but it was very good to stay at because of the beach right on the ocean. Other than that, the place was not very clean? The place is very secure, but that guy needs to go. He is a creep apartment eight
Greg
Stayed 1 night in Mar 2024
Response from Marlene on 23 Mar 2024
Thank you for choosing Hosteria del Mar for your stay .We are sorry that you went through that experience , we will make our research on this event and make sure it never happens again.At Hosteria del Mar we pride ourselves of our customer service. We hope to see you back in the near future and for us it was a pleasure having you as a guest.Sincerely
Location is very nice, close to everything. Is really beachfront, the view to the beach from the restaurant and bar is lovely. The property is really old, and the bedroom is no a luxury or modern stay, but is clean and good for the price.
Massiel
Stayed 2 nights in Mar 2024
Response from Marlene on 8 Mar 2024
Thank you for choosing Hosteria del Mar for your stay.It was a pleasure having you with us.Hope to see you back some time soon.Sincerely,
10/10 Excellent
Megan
24 Feb 2024
Megan
Stayed 2 nights in Feb 2024
Response from Marlene on 23 Mar 2024
Megan :Thank you for your feedback and or choosing us for your stay.Sincerely,
Hi Ronald:Thank you for choosing Hosteria del Mar for your stay.It was our pleasure to have you spending time with us, we hope to see back sometime soon.Thanks for your feedback.Sincerely,
The facilities are very poor and lonely, only one employee very rude to give directions, rooms very small and the furniture are no in the good condition for a comfortable stay or get relax on vacation so sad
Nicole
Stayed 1 night in Nov 2023
Response from MAM on 10 Nov 2023
Hi Nicole:Thank you for choosing Hosteria del Mar for your stay. We are sorry that you had such inconvenience , we pride ourselves of our customer service.We invite to come and visit us again so we can make it up to you,Sincerely,
The hotel is great! , The staff is super nice, kind and friendly, the room is comfortable and clean.
The only thing I dont give the 5 stars is because the WiFi service is very bad and have limited service from my carrier in my room.
Adriana
Stayed 5 nights in Nov 2023
Response from Marlene on 10 Nov 2023
Adriana:Thank you for your feedback , we are working in this problem, some days we have good reception but when bad weather or storms it gets to slow reception.We hope that everything get working soon.Thanks for spending time with us.Sincerely,
Thank you for choosing Hosteria del Mar .We at Hosteria are in constant updating and remodeling, We like to keep things a little vintage, yes technology still needs more. We hope to see you back again.Sincerely,
I wanted to stay here to see the sunset while dining.
The weather turned really bad and the whole area was flooded and no electricity. Thankfully they have generator and even though the kitchen was closed they accommodated us with salad and shrimps. We were sooo great full!!! The employees there are great!
Alma
Stayed 1 night in Oct 2023
Response from Marlene on 10 Nov 2023
Alma:Thank you for choosing Hosteria del Mar for your stay.These days the weather is wet, hot and humid, as long as its possible do the extra mile to accommodate our guest.Thanks again for sharing your experience with us , hoping to see you soon and watch the sunset and the sunrise both are breathtaking.Sincerely,
The lady at check in was great and so was the lady at the bar . The older gentlemen at front desk was not friendly at all i said ho to him twice just looked at me and didn’t say anything I asked him for soap and he said housekeeping would take it to the room I waited about an hour and I came back to ask him he had it the whole time. He could have taken it to the room himself literally like 10 ft away from the room . The night before I left I asked one of the young gentlemen there if they had laundry service and he said yes so the next morning I asked the older gentleman if I can get laundry service and he said they didn’t have it. So overall the made it uncomfortable walking by front desk and jist was not friendly hospitable or professional. I hope they dotn keep my deposit which the lady said they would give back and when I asked him he said it was just a hold so I how they don’t charge it.
Cesar
Stayed 3 nights in Sep 2023
Response from Marlene on 10 Sept 2023
Cesar:Thank you for choosing Hosteria del Mar for your stay .We are sorry you experience all this inconviniences , we would investigate the situation and take action on this matter. At Hosteria del Mar we pride ourselves for our customer service.As for your credit card hold , its something done at all hotels , car rental ...just a guarantee deposit , its not a charge , when you checked out we did verify that everything with your accout and room was acurate and no damages were done, we proceed to check you out. The Bank realeses your hold and you will not see any transaction from our end.We invite you to come and vist us again ans spend some wonderfull time ith us.Sincerely
8/10 Good
Wolkydia
Travelled with partner
16 Aug 2023
Liked: Cleanliness, staff & service, amenities
Ame el sitio en si
Wolkydia
Stayed 1 night in Jul 2023
Response from Marlene on 10 Sept 2023
Wolkydia:Muchas gracia por escojer a Hosteria del Mar para su estadia.Para nosotros fue un verdadero placer tenerla como huesped,, esperamos poder verla de vuelta disfrutando con nosotros.Sinceramente
Falsely presented. The pictures look like it’s on a beach but the beach is non existent. No sand visible like in pictures. Restaurant was nothing like what the pictures presented. Pictures have not been updated since Maria
Daniel
Stayed 3 nights in Aug 2023
Response from Marlene on 29 Sept 2023
Daniel:Thank you for your interest in Hosteria del Mar.........At the moment today September 29, 2023 we have the beach area, lovely and so peacefull its been like this for a month now.We do not know when the tides will swipe the sand away again, this is part of the global warming and the harm thats been done to our Universe.We hope that you come and visit us and enjoy such beauty , with us.Sincerely,
10/10 Excellent
Marilia
7 Aug 2023
Marilia
Stayed 1 night in Aug 2023
Response from Marlene on 27 Aug 2023
Marilia:Muchas gracias por escojer a Hosteria delMar para su estadia.
4/10 Poor
Desiree
26 Jul 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Clogged shower drain flooded 1/3 of room. Staff was indifferent about situation. When I asked for a later check out, as a result of flooded room and waiting on housekeeping for 45min, I was told it was still early and I had plenty of time before regular check out time to enjoy my stay. I checked out at regular time and issue was still unresolved.
Desiree
Stayed 1 night in Jul 2023
Response from Marleen on 8 Aug 2023
Desiree:Thank you for choosing Hosteria del Mar for your stay.We apologize for the inconviniences you had to go through , I investigated the issue, and was told that the handyman arrived late that day. The issue was address to the personel that did not respond. We pride ourselves for our customer service, hopping that this do not happen again.Sincerely,
IT WAS A PLEASURE HAVING YOU IN OUR HOTEL, COME VISIT US AGAIN , HAVE A GOOD TRIP BACK HOME
6/10 Okay
Damaris
Business traveller, Travelled with partner
1 Jul 2023
Necesita remodelación en todas sus areas. Nuestras expectativas eran mucho más altas por el precio que pagamos. Estuvimos solo una noche para tomar un vuelo. La habitación necesita upgrade. Hay que subir escaleras para llegar a la mayoría de las habitaciones; esto no fue un problema para nosotros pero lo comento para quien le sea util. Al hacer el check in la persona demoró muchísimo, atendió el teléfono y en vez de pedir a la persona del teléfono que esperara un momento en linea, nosotros tuvimos que esperar a que se tomara el tiempo de atender la llamada. Salimos tarde en la noche y la llave del lobby no nos funcionó, tuvimos q llamar para que nos abrieran la puerta. Entendemos que la estructura es antigua pero estaría bien si la modernizara y actualizara. Los alrededores son seguros y accesibles, frente a la playa. No estuvo horrible pero no creo q regresemos. Muy costoso para las facilidades.
Damaris
Stayed 1 night in Jun 2023
Response from Marleen on 2 Jul 2023
Damaris:Muchas gracias por escojer a Hosteria del Mar para su estadia.HDM es un lugar ubicado frente al mar , y como tal esta en constante mantenimiento para preservar la estructura antigua , que es parte de su encanto.Lamentamos muchisimo su experiencia con las llaves , nuestra meta es dar el mejor servicio al cliente. Tendremos muy presente sus comentarios.Esperamos que reconsidere y vuelva a visitarnos en un futuro.Sinceramente
6/10 Okay
Maria Idalia
Travelled with family
26 Jun 2023
.
Maria Idalia
Stayed 2 nights in Jun 2023
Response from Marleen on 2 Jul 2023
Thank you for choosing Hosteria del Mar for your stay.Sincere;y,
8/10 Good
Ben
Travelled with family
22 Jun 2023
this place was really quaint and very nice. staff super nice only major downside is lack of internet in my room but the staff was very receptive and will look into it.
Ben
Stayed 2 nights in Jun 2023
Response from Marlene on 22 Jun 2023
Thank you for choosing Hosteria del Mar for your stay.We are sorry about the internet, we have some bloodspots even though we have antennas every were. The company that gives us service is is always on alert for this problem we do hope that sometime soon they will resolve this issue. We advice our guest , the lobby is the best spot to be .We are happy that you enjoyed your stay and hope to see you on your next visit.Sincerely,
Thank you for choosing Hosteria del Mar for your stay.It was a pleasure having you spend your vacations with us, and expecting you to visit us again.Sincerely,
Bad customer service, always waiting for Receptionist, no towels, no soap, no dish detergent, curtains didn’t work, were broken, the only good thing is that it is by the beach. $300 and more the night, for same price better go to those corporate Hotels. VERY DESSAPOINTED.
Nury
Stayed 3 nights in Jun 2023
Response from Marleen on 17 Jun 2023
Thank you for choosing Hosteria del Mar for your stay .We are so sorry you had a bad experience, we will verify your request, as we pride ourselves for our customer service and do the extra mile to please our guest.. Hoping you decide to give us the oportunity to make it up to you.Sincerely,
Thank you for choosing Hosteria del Mar.We hope to meet you sometime soon.Thanks for your feedback, its a pleasure to know that you enjoyed your stay.Sincerely,
Jenniffer :Thank you for choosing Hosteria del Mar for your stay., and your feedback.We are so happy to know you enjoyed your stay.Sincerely,,
6/10 Okay
James
Travelled with partner
22 May 2023
Oh, I didn’t like they are didn’t have charging outlet for your phones room service wasn’t good. Plus you gave me a rate then you changed it not happy about it.
James
Stayed 5 nights in May 2023
Response from Marlene on 30 May 2023
Thank you for choosing Hosteria del Mar for your stay,'We are sorry for your inconviniences, we pride ourselves for customer service , wished that you had advice your needs and conser so we could make it up to you.About the rates , you booked your reservation through a third party , we never charged you for your room, unless you upgraded your reservation and you were charged an amout for the difference.Sincerely,
8/10 Good
Erlene
Travelled with family, Travelled with group
20 May 2023
Liked: Cleanliness, staff & service
The staff was so nice and accommodating. The Beach is right there and the rooms are pretty decent. It is in a beautiful gated community with round the clock security. Outside the gate is yummy food spots that have cool aesthetics. Puerto Rico was gorgeous
Erlene
Stayed 3 nights in May 2023
Response from Marleen on 3 Jun 2023
Erlene thank you for choosing Hosteria del Mar for your stay, For us it was a pleasure meeting you, wehope you eturn some time soon.Sincerely,
Thank you for choosing Hosteria del Mar for your stay.WE are very happy to now you enjyed your experience and thank you again for taking your time to send us a wonderful review.We hope to see you again soon.Sincerely,Marlene
Front desk associates were lovely and helpful. The room was comfortable and clean with a view of the ocean--felt like we were IN the water. Parking was easy with good access to airport. Nice beach was steps away. You cannot walk to restaurants. The hotel is in a neighborhood, which is lovely, but leaving the gated area feels unsafe. The restaurant in the hotel was not good and was very expensive. We walked 3 blocks in the neighborhood to either hotel for breakfast, which was very good. I would recommend for a one night stop, but I would not want to stay more than one night.
Janice
Stayed 1 night in Mar 2023
Response from Marleen on 31 Mar 2023
Janice:Thank you for choosing Hosteria del Mar for your stay.We are happy that you enjoy your stay around and it was a pleasure having you around. , we are sorry for your inconveniences but as an ocean front place the good and not so good makes it even.We hope that you come back sometime soon and spend some extra time with us.Thank you for your feedback,Sincerely,
6/10 Okay
Cathleen A
19 Mar 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Cathleen A
Stayed 1 night in Mar 2023
Response from MAM on 21 Mar 2023
Thank you for choosing Hiosteria del Mar for your stay.We apreciate your feedback.
I love the layout of the property. Many of the rooms are located around a central courtyard on 2 levels, making each room unique and private. The restaurant is across from check in and separated from rooms so you don't hear the kitchen or customers when in your room. Great restaurant and friendly staff.
Alicia
Stayed 1 night in Mar 2023
Response from Marlene on 21 Mar 2023
Thank you for choosing Hosteria del Mar for your stay.We are happy to know that you enjoy your stay it was a pleasure having you around.Thank you so much for your feedback.Sincerely,
Yulia,Thank you for choosing Hosteria del Mar for your stay,Your feedback is appreciated.We hope that this will be your staop the next time you travel by.Sincerely
The property need to upgrade
Everything is rusted
Even the microwave
The door
The water in shower is dripping
Take hour to finish
Sink is dirty
No recomment
Very bad
I should have my money back
fawn
Stayed 2 nights in Feb 2023
Response from Marleen on 20 Feb 2023
Thank you for choosing Hosteria del Mar for your stay.As an ocean front place the hotel is in constant renovation We are sorry you experienced a problem, Thank you for reporting the situation and it was resolved for your benefit and enjoyment.Sincerely,
As close to the ocean as you could probably ever get
Destinie
Stayed 1 night in Feb 2023
Response from Marleen on 20 Feb 2023
Thank you for choosing Hosteria del Mar for your stay in San Juan.We appreciate your feedback.Sincerely,
8/10 Good
Maria
11 Feb 2023
Liked: Cleanliness, staff & service
The property needs a little updating but it’s nonetheless very charming. Location is unbeatable and staff was amazing.
Maria
Stayed 1 night in Feb 2023
Response from Marlene on 6 Mar 2023
Maria thank you for choosing Hosteria del mar for your stay.Our property is in constant renovation, as an ocean front place we get beat up by the ocean.Thanks for your feedback.Sincerely,
6/10 Okay
Juyan
3 Jan 2023
right above the ocean
Juyan
Response from Marleen on 14 Jan 2023
Thank you for choosing Hosteria del Mar for your stay.We are experimenting very high tides, the universe is expressing it self. We do not have control over nature.We offer a beautiful ocean view and we are sorry you did not enjoyed it.Sincerely,
2/10 Terrible
Yamil, Lajas
Travelled with family
13 Dec 2022
They canceled my reservation because they were full. If the hotel and expedia systems are not coordinated, they should not work together. I was notified of the cancellation at 10pm after several hours of making the reservation and when we left the concert where we were at 1am, we found ourselves without a room. Very bad service from both.
Yamil
Stayed 1 night in Dec 2022
Response from Marleen on 14 Jan 2023
Thank you for choosing Hosteria delMar for your stay. We are sorry you could not stay with , these last minute booking are recommended that before you make your reservation call the hotel and check availability , sometimes two or more people book at the same time and it causes these overbookings. We hope to be able to help you some other time.Sincerely,
8/10 Good
Julie
Travelled with family
5 Aug 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
This is the 4th time i have stayed at this property, though it's been a long time since i was last there. I feel they should have let us know in advance that they no longer have a beach. Of course, it's not THEIR fault this happened. If nothing else, I feel they should provide portable beach chairs and an umbrella so guests can walk the 4 blocks to the beach that DOES remain and enjoy it. I have some mobility issues plus don't have the budget for frequent Ubers, so wasn't able to have the beach vacation I had planned. They also said we couldn't get a room with a refrigerator and microwave because we reserved through Expedia, but that was not noted anywhere in advance. That said, the staff there are great and everyone tried to be helpful -- especially the young bartender from Houston. They were very nice about giving me a 1-hour extension in check-out time even though they didn't have to. And while power is always an issue in PR, their back-up generator worked great!
Julie
Stayed 1 night in Aug 2022
Response from Marleen on 6 Dec 2022
Thanks again for staying with us on your vacation.We are sorry for all the inconvenience not having the beach has caused on your stay. Not all our rooms have refrigerator and maybe on your stay all were occupied. We hope that things return to normal sometime soon so you can have your normal and wonderful beach vacation.Thanks for your feedback
10/10 Excellent
Yainis
5 Aug 2022
Yainis
Stayed 1 night in Jul 2022
Response from Marleen on 6 Dec 2022
Thank you for choosing Hosteria del Mar for your stay.We appreciate your feedback.
10/10 Excellent
samie
4 Jul 2022
samie
Stayed 3 nights in Jun 2022
Response from Marleen on 6 Dec 2022
Thank you for choosing Hosteria del Mar for your stay.We appreciate your feedback and hope to see you soon again.
10/10 Excellent
trisha
28 Jun 2022
trisha
Stayed 3 nights in Mar 2022
Response from Marleen on 6 Dec 2022
Thank you for choosing Hosteria del Mar and spending sometime with us. We were so pleased having you as a guest.Sincerely
Thank you for choosing Hosteria del Mar for your stay and your kind review. We look forward to see you again.
Thank you!
8/10 Good
Gerry
Travelled with partner
4 Jun 2022
Liked: Cleanliness
I thought the place was nice. The food was good. Although the beach had erroded away, it was easy to get to the neighboring beaches.
Gerry
Stayed 2 nights in May 2022
Response from Marlene on 14 Jun 2022
Thank you for choosing Hosteria del Mar for your stay .
Nature gives and take beautiful things, We are happy you enjoyed the restaurant, thanks for sharing.
Sincerely