Book a Puerto Princesa Cottage

"The premises are beautiful and very well maintained. There are multiple pools and a kiddie playroom, which was especially convenient for me traveling with my young son. The journey from the airport to the hotel, however, was extremely challenging for me personally. The road leading to the resort is quite curvy and turbulent, and I experienced severe nausea and vomiting for several hours after arrival. It may be helpful for the hotel to inform guests in advance so those prone to motion sickness can prepare accordingly. I was grateful that the in-house nurse kindly provided medication free of charge. During our stay, I noticed that service operations appeared somewhat strained. Our room was not always cleaned unless we followed up with reception, and restaurant service was slow, with wait times often exceeding one hour per meal. The staff were polite and professional, but seemed overwhelmed by the volume of guests. This is important to consider, particularly when traveling with a hungry toddler. Additionally, there is no nearby convenience store, so guests are largely reliant on the hotel’s food service. On a very positive note, the breakfast buffet was excellent, generous, varied, and of high quality. Overall, the property itself is lovely, but service capacity and access logistics are factors future guests may wish to consider."

"The staff was so great, Patrick the general manager made me feel like a family member from out of town. Staff was all incredibly kind and welcoming"

"Wonderful room, unbelievably friendly and helpful staff. First class stay! "

"Room was clean and well maintained. Staff were very courteous but needs more training on processes and follow-up with situations. Restaurant has a great ambiance and dinner had an add-on entertainment which was great."

"Clogged bathroom , no elevator terrible breakfast.."

"The staff are very good, polite and courteous. The room was spacious and clean. Facilities were good and food was great. Reception was good service and very welcoming. Therapy was great and catering staff were very good. The roof top bar staff member was very good indeed Gabriel and was a pleasure to meet. "

"Clean, excellent, friendly, helpful, staff service, from reception to bar/restaurant. Food was good, nice clean pool area. Good value for money. Abut scruffy on approach, but don't let that put you off. "

"Clean room, great service and staff, loved the complimentary shuttle to and from the airport."

"No hot tub as advertised on expedia. Gym was in shambles. Lobby area and pool were nice, but overall the hotel needs a refresh. All the staff were excellent though."