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Reviews of Solace Hotel Puerto Varas

3.5 out of 5
Solace Hotel Puerto Varas
Imperial 0211, Puerto Varas, Los Lagos

Reviews

9.2

Wonderful

Rating 10 - Excellent. 170 out of 271 reviews" "
Rating 8 - Good. 80 out of 271 reviews" "
Rating 6 - Okay. 16 out of 271 reviews" "
Rating 4 - Poor. 3 out of 271 reviews" "
Rating 2 - Terrible. 2 out of 271 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with partner
Liked: Staff & service
The hotel is an ok place to stay. The staff was great. Breakfast was less than spectacular. The two hot dishes were scrambled eggs and cut up hot dogs. The room was plain, shower only got warm. But, it was very inexpensive and centrally located. Good for a night or 2.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buena relación calidad/ precio. Limpio y cómodo. Buen desayuno. El estacionamiento es solo fuera del hotel en una calle aledaña.
Stayed 1 night in Mar 2024

10/10 Excellent

Janusz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast bar, short walk to center of the city and Lakeshore.
Stayed 3 nights in Feb 2024

10/10 Excellent

Janusz

Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Really nice hotel in a quiet area, but walking distance to the town. Our room was huge with great views of the lake and volcanoes, and parking was easy to find. Breakfast was good as well. Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory, Lakewood

Travelled with partner, Travelled with group
Liked: Amenities
What a beautiful property in a great location. All of the staff was very friendly and extremely helpful with excellent English skills. The morning breakfast was delicious!
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super choice when starting in Puerto Varas. It's a walk up a hill from the middle of town, but it's quiet and has views as a result. The hotel is in good condition, the rooms are good sized, the a/c works well and the staff are extremely helpful, super people. The breakfast service is perfect. Dinner is available, especially useful if it's raining! We really enjoyed our stay. One note might be to request a room facing the church (west) - there are barking dogs nearby on the other side that are audible at night. Highly recommended!
Stayed 3 nights in Jan 2024

8/10 Good

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Shujie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, new and spacious room, clean. Great location.
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Lizabeth

Travelled with family
Very nice hotel in a convenient location. Not fancy, but nice. Great food and friendly staff.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel. Very helpful staff. Delicious breakfast and the restaurant was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lance

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenient location so close to downtown Puerto Varas and lake Llanquihue, yet it was quiet and safe.
Stayed 5 nights in Mar 2023

8/10 Good

ANKIT

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was bad, the guy didn’t even assist for help with the luggage. Breakfast was good and housekeeping folks were good.
Stayed 2 nights in Dec 2022

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff lady was amazing at check in and she even spoke great english. Very polite and helpful!
Stayed 1 night in Nov 2022

8/10 Good

EUAN C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is limited parking available at the hotel (only street parking).
Stayed 1 night in Jul 2022

8/10 Good

Khristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very relaxed. The hotel is locatex in a very peaceful part of town. Its very close to restaurants, the lake, and mall. There were times when we felt the staff can be a little bit more accommodating but they were still overall polite. Morning buffets were great. Food in the menu was not so good so we had to resort to going put to eat or ordering from ubereats or pedidosya during stay-in days due to rainy weather
Stayed 7 nights in Jan 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!!
Great place to stay. Well worth it! Positive: very centrally located. Very clean, simple no major issues. Very safe town, lots of places to eat, drink, shop. If you are in Puerto Varas make sure you sign up with Turis-tour and you go to Peulla. You won’t regret it! Negative: the key cards get deactivated very easily and be prepared to walk. The hotel is at the top of a steep incline, therefore the walk down wasn’t an issue as the walk back up to the hotel. Got my steps in for sure.
View from Hotel Balcony
Peulla
Stayed 5 nights in Jan 2022

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean bedding and comfortable room
Clean and comfortable room with properly washed bedding and towels. Decent food in the restaurant. It was was a very pleasant one-night stay.
Stayed 1 night in Jan 2022

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed sheets were not fitted causing a problem at night also the stting area couch was worn out great location clean nice staff great place overall
Stayed 4 nights in Oct 2021

10/10 Excellent

paz

Stayed 3 nights in Sep 2021

8/10 Good

Agner

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business stay in Purto Varas
Came to the Hotel after 11.00, don't expect any food or drinks at that hour. Apart from that the stay was pleasant, clean room, good bed, good WIFI.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, nicest views
Stayed 4 nights in May 2021

10/10 Excellent

Ofra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed only 1 night, but was happy with the hotel. Close to the center but quiet. Everything very nice, clean and functional. And best breakfast buffet ever :)
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay!
The Solace is fine. It is a close walk to town. The breakfast has many options. Only drip coffee. The room is comfortable, a little on the warm side, but it was a warm night. The staff was super wonderful and offered great recommendations in town! The only downside is that there is no view of the lake.
Stayed 1 night in Feb 2020

10/10 Excellent

nachshon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Location was great! Restaurant staff need to have better customer service.
Stayed 4 nights in Feb 2020

8/10 Good

jany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at the restaurant were very rude and the breakfast place didn't filter water. I like the location of this hotel
Stayed 5 nights in Jan 2020

8/10 Good

Cheated

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet, good breakfast. Attentive staff. However, reservations do not always go well through Expedia. It has been impossible to receive reimbursement for a cancellation.
Stayed 1 night in Feb 2019

10/10 Excellent

Sean, Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, quite and clean. Staff is very friendly. Willing to help.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, very quiet. Staff very friendly and helpful
Stayed 3 nights in Apr 2019

10/10 Excellent

dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

michal

Liked: Staff & service
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Could be better
This hotel is okay but could be a lot better. The room was large but didn't have anywhere to sit except on the bed. There was 1 uncomfortable chair. Also no tea and coffee making in the room. Breakfast had a big selection of food but the coffee from a flask was rubbish and no granola or muesli so the basics were missing. Great if you want a fancy piece of cake for breakfast, we don't, but not recommended if you want a simple good coffee and cereal to start the day.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a nice size with two large windows, bed comfortable, breakfast was great! Staff helpful and friendly, location was great for walking to sights, restaurants, shopping etc, yet was in a very quiet area. I would not recommend you ever send anything to be laundered at this hotel.
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located, walking distance to everything nice breakfast and staff helped me organize tours
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Jennifer

Quiet and relaxing - they go the extra mile
We booked this hotel as it looked more modern than many on the waterfront, and we read reviews that the breakfasts were great (ideal before a lot of exercise packed days). As we drove up our driver said most people say this hotel is "peaceful and quiet" which after a week in very noisy central Santiago sounded brilliant. We were not disappointed. This hotel was incredible. The rooms were warm, clean and so, so quiet. We had a turn down service every day with chocolates by staff at around 7pm after the morning cleaning service . The shower room was elegant and relaxing and the beds were amazingly comfortable. All the staff go the extra mile to make your stay great - Ex. I have ceoliac disease and each morning they made me my own batch of scrambled eggs fresh when I came down to breakfast to avoid contamination. After the first morning I didn't have to ask, they just did this every day. The hotel is decorated with local art, the fire in the bar and restaurant is welcome on cold days, and there are computers and printers for your convenience. The staff will also suggest restaurants and places to visit. Our room had views of both volcanoes and the other side had views over the church. It's placed just off the central square so you are in the heart of the town without being next to the busy, loud roads on the waterfront. It really was wonderfully quiet and relaxing and in 5 minute walking distance to everything.
Stayed 6 nights in Sep 2018

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel! I stayed for 2 nights. The rooms are kind of small, but really cozy, comfortable and clean. You are a 5 min walk (at most) to the center of town and all the great restaurants. The hotel staff were super nice and helpful, most of them even spoke English. Would definitely recommend!
Stayed 1 night in Mar 2018

8/10 Good

Edvins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The stay was good!
Stayed 2 nights in Jan 2018