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Reviews of Courtyard by Marriott Puerto Montt

4 out of 5
Courtyard by Marriott Puerto Montt
Avenida Seminario, 252, Puerto Montt, Los Lagos

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel and the staff was very friendly. Love it
Stayed 1 night in Feb 2024
Response from Félix Vera Jefe servicio al huésped on 29 Mar 2024
Dear Ricardo, Thank you for sharing your experience with us We have forwarded your comments to our team Best regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024
Response from Félix Vera Jefe servicio al huésped on 29 Mar 2024
Dear Gary, Thank you for sharing your experience with usWe hope you arrived safely at your destination Best regards

8/10 Good

charles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to use microwave at the mini snack corner in the lobby... awesome
Stayed 1 night in Nov 2023
Response from Félix Vera Jefe servicio al huésped on 24 Nov 2023
Dear Silvia, Thank you for taking the time to share your experience We are glad to know that we made your stay pleasant, your comments help us to improve more and more. We hope you arrived safely to your destination

8/10 Good

Kerice

Liked: Cleanliness, staff & service, property conditions & facilities
clean, friendly staff
Stayed 1 night in Nov 2023
Response from Félix Vera Jefe servicio al huésped on 14 Nov 2023
Gracias por compartir su experiencia con nosotrosEsperamos pronto tenerlo devuelta con nosotros Saludos cordiales

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 3 nights in Oct 2023
Response from Félix Vera Jefe servicio al huésped on 5 Nov 2023
Gracias por compartir su experiencia Esperamos haya llegado bien a sus destino Saludos cordiales

6/10 Okay

Verified traveller

Liked: Cleanliness
Below my expectations for a Marriott hotel
Good breakfast and neighborhood. Room was not ready when I checked in at 22:00 even having done reservation some hours earlier. Had to wait for the room to be prepared. Tried dinner at the restaurant which seems to be understaffed. Most tables were still full with plates from previous guests. Food was ok. From 2 elevators, only one was working intermittently and had to wait several times until it started working. They told me there should be 2 complimentary coffee capsules in the room, but when I arrived they were already used by previous guest and weren’t refilled. I asked at the reception and they did not have any coffee capsules to replace so they offered me a coffee from the machine near there. I believe this hotel is not at the Marriott quality level yet.
Stayed 1 night in Oct 2023
Response from Félix Vera Jefe servicio al huésped on 26 Oct 2023
Dear , Thank you for taking the time to let us know about your experience during your stay with us. Your experience at our hotel was below our standards. Providing the highest level of hospitality is our number one priority and we sincerely apologize for not meeting your expectations. We have shared your feedback with our leadership team to ensure that the necessary guidelines are implemented and reviewed to prevent a recurrence in the future.We hope you will stay with us again when your travels bring you back to the area.Best regards

10/10 Excellent

Jorge

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at front desk helpful, gracious, bilingual, and well verse on the city restaurant and tours.
Stayed 1 night in Oct 2023
Response from Félix Vera Jefe servicio al huésped on 26 Oct 2023
Dear, Thank you for sharing your experience with us We hope you arrived safely at your destination Best regards

4/10 Poor

Federico

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was not Busy, tried to check in ealier at noon, No Way. Went to the restaurant for lunch 12:45, and wait for the time.to.check in, order an appetizer and a Bottle of water, 5 min. Later they said the kitchen was closed and would open 1:00 pm. Nice Place, terrible service
Stayed 1 night in Aug 2023
Response from Félix Vera Jefe servicio al huésped on 13 Oct 2023
Dear Federico, Thank you for sharing your experience with usDelivering the highest level of service is our priority and we sincerely apologize for not meeting your expectations. We have passed your comments on to our leadership team to review our procedures and prevent this from happening again.We look forward to hosting you again in the near future and hope to change your experience. Best regards

10/10 Excellent

Luciano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Marco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and breakfast that's included. The pool water, including the jacuzzi, is ICE COLD, so basically useless to hang out if that's what you're looking for. Otherwise great and clean place to stay
Stayed 1 night in Mar 2023

10/10 Excellent

Jeremias

Stayed 1 night in Jan 2023
Response from Félix Vera Jefe servicio al huésped on 8 Mar 2023
Estimado Jeremías,Es muy importante para nosotros su tiempo y queremos agradecerle en evaluarnosEsperamos pronto este hospedado con nosotrosSaludos cordiales

2/10 Terrible

ROBERTO

Stayed 1 night in Jan 2023
Response from Félix Vera Jefe servicio al huésped on 14 Nov 2023
Gracias por compartir su experiencia con nosotros Nos encantaría saber mas detales de su estadía para tener mas herramientas a mejorar Saludos cordiales

8/10 Good

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel solo qe los vidrios sucios del dormitorio y el estacionamiento un poco complicado ...el precio dice impuesto y cargos y despues te cobran otro monto
Stayed 1 night in Feb 2024
Response from Félix Vera Jefe servicio al huésped on 29 Mar 2024
Estimada Mayra, Le agradezco el tiempo que ha dedicado a compartir su experiencia. Le agradezco que nos lo haya comunicado. He transmitido sus comentarios a nuestro equipo de liderazgo para revisar nuestros procedimientos Aunque no hemos cumplido con sus expectativas durante su estancia, esperamos que considere nuestro hotel en su próxima visita a la zona para que podamos ofrecerle la experiencia que se merece. Saludos cordiales

8/10 Good

Cecilia, Bahia Ballena

Liked: Cleanliness, staff & service
Acensores malos,
Stayed 2 nights in Feb 2024
Response from Félix Vera Jefe servicio al huésped on 29 Mar 2024
Estimada Cecilia,En nombre de todo el equipo del hotel, quiero darle las gracias por compartir su experiencia con nosotros.Lamentamos las incomodidades que ocasionamosAunque no hemos cumplido con sus expectativas durante su estancia, esperamos que considere nuestro hotel en su próxima visita a la zonaSaludos cordiales

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mucho mejor que el viejo hotel Manquehue
Comparado con el Manquehue, ahora Marriott a marcado una diferencia notable superior, las habitaciones remodeladas, con TV grande, cafetera disponible y café, mejor servicio, el desayuno mucho mejor, claramente superior!
Stayed 1 night in Dec 2023
Response from Felix Vera on 19 Dec 2023
Estimado, Muchas gracias por compartir su experiencia con nosotros Nos alegra saber que disfruto de nuestros servicios Esperamos pronto tenerlo devuelta Saludos cordiales

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
É um hotel bem localizado, as redondezas são tranquilas, quarto bem limpo e organizado. O atendimento é excelente. Unico ponto de sugestão, é que nao oferecem serviço de quarto, mas a comida no restaurante e cafe da manhã são ótimos.
Stayed 2 nights in Nov 2023
Response from Félix Vera Jefe servicio al huésped on 9 Dec 2023
Cara Mariana, Obrigado pelo seu tempo e pela sua experiência partilhadaEsperamos que tenham chegado em segurança ao vosso destino Com os melhores cumprimentos

4/10 Poor

Marcel

Stayed 1 night in Nov 2023
Response from Felix Vera on 19 Dec 2023
Gracias por compartir su experiencia Esperamos pronto tenerlo devuelta Saludos cordiales

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable, nos recibieron muy bien y supieron guiarnos y ayudarnos ante nuestras dudas. Salimos felices!
Stayed 1 night in Nov 2023
Response from Félix Vera Jefe servicio al huésped on 21 Nov 2023
Estimada Jessica, Gracias por compartir su experiencia con nosotros Nos Alegra saber que disfruto de nuestra hospitalidad Esperamos pronto tenerlo devuelta en nuestra casa Saludos cordiales

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente relación costo-beneficio
Stayed 2 nights in Aug 2023
Response from Félix Vera Jefe servicio al huésped on 13 Oct 2023
Gracias por compartir su experiencia con nosotros Esperamos haya regresado bien a sus destino Saludos cordiales

10/10 Excellent

Lucas Matías

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente nivel y servicio.
El hotel es espectacular, el desayuno es híper completo, las habitaciones súper cómodas, e impecables. Con frigobar, café y agua de cortesía. Un poco incómoda la entrega y los lugares de lo parking gratuito. Y que la piscina estaba fría. Pero es moderno, impecable, bien ubicado y con muy buena atención.
Stayed 2 nights in Jul 2023

10/10 Excellent

fredy

Liked: Cleanliness, staff & service, property conditions & facilities
Todo exelente. Muy cordiales y atentos
Stayed 2 nights in Jul 2023
Response from Félix Vera Jefe servicio al huésped on 13 Oct 2023
Gracias por compartir su experiencia con nosotros Esperamos tenerlo pronto con nosotros Saludos cordiales

10/10 Excellent

MINGRI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Daniela

Stayed 1 night in May 2023

10/10 Excellent

Sven, Schijndel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Félix Vera Jefe servicio al huésped on 13 Oct 2023
Thank you for sharing your experience with us We hope you returned safely to your destination Best regards

8/10 Good

Alan Rodrigo

Stayed 1 night in May 2023

10/10 Excellent

Juan Carlos

Stayed 2 nights in Apr 2023

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Félix Vera, Jefe servicio al Huésped on 22 Mar 2023
Gracias por compartir su experiencia con nosotrosEsperamos pronto tenerla devuelta Saludos cordiales

8/10 Good

Alejandra

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Sin alternativas de alimentación sin gluten
Buena experiencia. Pero el servicio de desayuno no tenia productos sin gluten, pese a que lo informé en mas de una ocasión.
Stayed 4 nights in Feb 2023
Response from Félix Vera, Jefe servicio al Huésped on 8 Mar 2023
Estimada Alejandra, Lamentamos mucho no haber considerado este servicio para usted. Entendemos lo complicado que es la alimentación para nuestros huéspedes con restricción alimentariasNos comprometemos en mejorar este servicio Esperamos pronto tenerla devuelta en nuestra casa cuando sus viajes lo traigan a la zona Saludos cordiales

10/10 Excellent

Antonia, chillan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tranquilo, de facil acceso. Personal amable
Stayed 1 night in Feb 2023
Response from Félix Vera, Jefe servicio al huésped on 8 Mar 2023
Estimada Antonia, Muchas gracias por compartir su experiencia Esperamos pronto tenerla devuelta en nuestra ciudad Saludos cordiales

8/10 Good

Josefin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Jag och min kille bodde här i en natt. Det var rent och kändes relativt nytt. Fin utsikt och bekväma sängar. Endast en kort promenad (ca 10 min) ner till hamnen. Maten i restaurangen och frukosten var okej (dock stor frukostbuffé).
Stayed 1 night in Feb 2023
Response from Félix Vera, Chef för gästupplevelser on 8 Mar 2023
Tack så mycket för dina kommentarer, kära Josefin, Vi är glada att höra att du gillade våra tjänster och vi hoppas att du kommer tillbaka snart för att fortsätta att njuta av vårt vackra område.Med vänliga hälsningar