Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

Hotel Puerto Palace

4.0 star property
Family-friendly hotel with 2 outdoor pools and 2 hot tubs

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, pool loungers
TV
Front of property – evening/night
TV
Outdoor dining
Hotel Puerto Palace offers an upscale retreat near Plaza del Charco and Lago Martianez Swimming Pools. Guests start their day with a breakfast buffet, rejuvenate in the sauna or spa tubs, and fill afternoons with mini golf and volleyball matches.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Gym
  • 24/7 front desk
The current price is NZ$218
includes taxes & fees
29 Oct - 30 Oct

Room options

Check availability for these dates

Tonight
Oct 1 - Oct 2
Check availability for tonight Oct 1 - Oct 2
Tomorrow
Oct 2 - Oct 3
Check availability for tomorrow Oct 2 - Oct 3
Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Double Room

2 bedrooms, down duvets, minibar, desk

Standard Double Room

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Single Room

2 bedrooms, down duvets, minibar, desk

Standard Single Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

2 bedrooms, down duvets, minibar, desk

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room Single Use

2 bedrooms, down duvets, minibar, desk

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room Single Use, Pool View

2 bedrooms, down duvets, minibar, desk

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room Single Use, Sea View

2 bedrooms, down duvets, minibar, desk

Double Room Single Use, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Pool View

2 bedrooms, down duvets, minibar, desk

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

2 bedrooms, down duvets, minibar, desk

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

2 bedrooms, down duvets, minibar, desk

Triple Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

2 bedrooms, down duvets, minibar, desk

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room

2 bedrooms, down duvets, minibar, desk

Economy Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Triple Room

2 bedrooms, down duvets, minibar, desk

Economy Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (4 adults)

2 bedrooms, down duvets, minibar, desk

Family Room (4 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
2 bedrooms
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults)

2 bedrooms, down duvets, minibar, desk

Family Room (3 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
2 bedrooms
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (2 adults, 2 children)

2 bedrooms, down duvets, minibar, desk

Family Room (2 adults, 2 children)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
2 bedrooms
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Standard Single Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Sea View

2 bedrooms, down duvets, minibar, desk

Standard Single Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (3 adults and 1 child)

2 bedrooms, down duvets, minibar, desk

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
2 bedrooms
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

2 bedrooms, down duvets, minibar, desk

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout curtains
2 bedrooms
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Puerto de la Cruz, Hotel Puerto Palace is near theme parks and near the beach. San Telmo Promenade and Dock of Puerto de la Cruz are worth checking out if an activity is on the agenda, while those looking for area attractions can visit La Vola and Jardin Aquatico. Travelling with kids? Consider Botanical Gardens and Pueblo Chico Theme Park. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hiking/biking trails.
Visit our Puerto de la Cruz travel guideOpens in a new window
Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Taoro Park - 6 min walk - 0.5 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Loro Park - 18 min walk - 1.5 km
  • La Paz Lookout - 19 min walk - 1.6 km
  • Lago Martianez Swimming Pools - 10 min drive - 2.3 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • ‪Bar Cafetería Central - ‬10 min walk
  • ‪Bar Reilupeli - ‬11 min walk
  • ‪Cafeteria Puerto Alto - ‬3 min walk
  • ‪Cafe Mocay - ‬6 min walk
  • ‪Amos Boulevard Café - ‬3 min walk

About this property

Hotel Puerto Palace

Upscale family-friendly hotel
Consider a stay at Hotel Puerto Palace and take advantage of a poolside bar, a terrace and mini golf. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks include:
  • 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • An outdoor tennis court, babysitting (surcharge) and multilingual staff
  • A lift, a banquet hall and a porter/bellboy
  • Guest reviews say great things about the helpful staff
Room features
All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers, bidets and shower/bath combinations
  • Balconies or patios, daily housekeeping and desks

Similar properties

Outdoor pool, pool loungers

Bahia Principe Sunlight San Felipe

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
8.0 out of 10, Very good, 287 reviews
Bahia Principe Sunlight San Felipe

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day.

Payment types

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Puerto Palace?

As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on 29 Oct 2025 start from NZ$217.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self-parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Checkout is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. La Vola and Garden Beach are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.