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Hotel Riu Garoé

4.0 star property
Family-friendly hotel connected to a shopping centre in Puerto de la Cruz with 2 restaurants

Choose dates to view prices

Located in the heart of Lago Martianez, Hotel Riu Garoé offers activity and relaxation. Play racquetball, squash, or tennis, or book a hot stone massage at the spa. Enjoy high-speed WiFi, two restaurants, and two coffee shops to satisfy diverse preferences.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, Balcony

Minibar, desk, blackout curtains, free rollaway beds

Double Room, Balcony

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout curtains, free rollaway beds

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout curtains, free rollaway beds

Double Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Minibar, desk, blackout curtains, free rollaway beds

Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds
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About the area

Map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400

What's nearby

  • La Paz Lookout - 10 min walk - 0.9 km
  • Plaza del Charco - 3 min drive - 2.3 km
  • Taoro Park - 3 min drive - 2.3 km
  • Loro Park - 6 min drive - 3.4 km
  • Lago Martianez Swimming Pools - 10 min drive - 1.9 km

Getting around

  • Tenerife (TFS-Tenerife South) - 68 min drive

Restaurants

  • ‪Hotel Teide Mar *** - ‬9 min walk
  • ‪La Cla Terraza - ‬8 min walk
  • ‪The Oriental Spa Garden - Hotel Botánico - ‬8 min walk
  • ‪Luna Rossa - ‬12 min walk
  • ‪La Habanera Karaoke - ‬11 min walk

About this property

Hotel Riu Garoé

Upscale family-friendly hotel connected to a shopping centre, remodelled in 2019
Consider a stay at Hotel Riu Garoé and take advantage of a poolside bar, a terrace and mini golf. Treat yourself to a facial, a body treatment or a hot stone massage at SPA GAROE, the on-site spa. Make sure that you enjoy breakfast and dinner at the two on-site restaurants. Enjoy the gym, as well as activities such as racquetball/squash. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with 2 coffee shops/cafes and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • A free local area shuttle, an outdoor tennis court and secured bike storage
  • Luggage storage, a 24-hour front desk and massage treatment rooms
  • Tour/ticket information, a front desk safe and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 190 rooms offer comforts such as air conditioning and bathrobes, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with satellite channels
  • Furnished balconies or patios, LED light bulbs and free extra beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Table tennis
  • Tennis lessons

Family friendly

  • Children's pool
  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2002
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Renovated entire property - July 2019
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Riu Garoé have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Riu Garoé pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Riu Garoé?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Riu Garoé?

Checkout is at 11 AM.

Does Hotel Riu Garoé provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 80.00 per vehicle applies.

Where is Hotel Riu Garoé located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk, within a 15-minute walk of Botanical Gardens, Jardin Aquatico and La Paz Lookout. Playa de San Telmo and Tenerife Beaches are also within 1 mile (2 km).

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Reviews

Hotel Riu Garoé Reviews

9.6

Exceptional

9.8

Cleanliness

8.8

Location

9.8

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 111 out of 153 reviews
Rating 8 - Good. 41 out of 153 reviews
Rating 6 - Okay. 1 out of 153 reviews
Rating 4 - Poor. 0 out of 153 reviews
Rating 2 - Terrible. 0 out of 153 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

Can only recommend this excellent hotel. Nice room, nice facilities and nice surroundings. The quality of the food in the restaurant was surprisingly good. All staff were amazing: Professionel, serviceminded, friendly incl child friendly and smiling😊 Only some few wishes for improvement: Better quality of food in bar menu and shampoo + conditioner in the bathroom.
Stayed 7 nights in Feb 2023

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant food what is important when you are with little child. Big thanks to mr Marcos. It is great that they think on every detail so that your stay is really a pleasure.
Stayed 7 nights in Nov 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some good, some bad but overall a welcoming stay

For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Stayed 8 nights in Nov 2023

8/10 Good

Douha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean resort in a beautiful neighborhood. Our room was updated and comfortable. In terms of the location, it is possible to walk to the city center within 25 min but the way back is uphill. The shuttle runs only during the day. One way taxi service is around 6 euros. We had the half board meal option. There was one buffet restaurant for all of the meals. While there was a lot of selection, the food is bland and repetitive every day. It is the same every day with minor variations. If you are staying for many days, it is better not to take the dinner. The hotel caters to mature guests. There wasn’t any music at the pool or any activities. The evening entertainment was low key. Overall, it was a nice quiet hotel in peaceful surroundings away from the center.
Stayed 7 nights in Sep 2025

8/10 Good

Ariel

Liked: Cleanliness, amenities, property conditions & facilities
No te ponen agua o jugos en la cena para poderte vender el agua
Stayed 14 nights in Sep 2025

10/10 Excellent

Maria del Mar Velasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jul 2025

10/10 Excellent

Théo

Liked: Cleanliness, staff & service, property conditions & facilities
Un séjour mémorable dans un hôtel de qualité avec du personnel vraiment attentif à satisfaire nos attentes, au top
Stayed 10 nights in Jun 2025

10/10 Excellent

Jean philippe christian

Liked: Cleanliness, amenities, property conditions & facilities
Nous avons passé un super séjour en demi pension avec un personnel formidable et une restauration de qualité. Tout est fait pour nous satisfaire. Un grand merci! Nous reviendrons sûrement
Stayed 10 nights in Jun 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer sind sehr schön und sauber . Die Mitarbeiter sind überaus freundlich und hilfsbereit
Stayed 6 nights in Jun 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a good buffet

All in all it was great. Not ideal was that the mattress was pretty worn out, something I def. would not expect from a 4* star hotel. Als were the bed sheets replaced even though we did not put the card on the bed where it says we will decide...only if we put the card on the bed the sheets will be replaced. Seems like green washing if not sticking to their sustainability rules... The buffet is good - lots of choices (great bread at breakfast) and there is always something else available (dinner), just some details: - Breakfast: Orange Juice/Drinks are at about room temperature, they could at least be cooled a little bit. Scrambled eggs are tasteless/horrible! Probably stretched and at least use a bit of salt!! - Dinner: Also partly rather tasteless, simply no spices being used. Probably target audience rather people 60+ that like it less salted etc...still it could have some more flavour! (also especially as we are in spain, a paella needs to taste line a paella). Again, overall really good, pretty warm and fresh. Recommend this hotel.
Stayed 7 nights in May 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel encantador. Buena comida y staff muy amables

Mi marido y yo nos quedamos en el hotel para pasar un fin de semana largo a principios de mayo. El hotel esta en perfecta condiciones, todo muy limpio y las habitaciones muy modernas. El buffet espectacular en el desayuno y en la cena y habia muchisima variedad. Todo el staff del hotel son muy amables y simpáticos y nos hicieron sentir como en casa. Lo único que nos fallo fue el tiempo que hacia un pelin de frío pero aún asi pudimos relajar. La unica pena es que no haya playa cerca!
Stayed 4 nights in May 2025

8/10 Good

ENDIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones estaban bien y el personal era amable. Además la comida también estaba buena. Una de las cosas que echamos de menos fue tener algun paseo por alrededores.
Stayed 4 nights in May 2025

10/10 Excellent

Mirja Pinto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes sauberes Hotel, nicht ein Makel, Kratzer oder Ähnliches. Tolle moderne Zimmer und sehr angenehmes Farbkonzept.
Stayed 9 nights in Apr 2025

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut
Stayed 7 nights in Apr 2025

8/10 Good

Kai-Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr gepflegt, Personal in jeglichem Bereich unglaublich freundlich und zuvorkommend!
Stayed 7 nights in Apr 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service
Sehr ruhig gelegene Unterkunft mit leckerem Essen. In manchen Bereichen bemerkt man, dass das Hotel bereits ins Alter gekommen ist. Es sollten die Matratzen und Bademäntel dringend ausgetauscht werden.
Stayed 8 nights in Apr 2025

10/10 Excellent

Rémi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tellement satisfait de notre sejour!!! Sport, chambre,repas,personnel... Tout est fait pour passer un bon moment. La période a dû aussi aider car pas vraiment de monde. J'y retournerai sans problème
Stayed 6 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

amice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel calme extrêmement propre dans quartier calme en hauteur de puerto de la cruz avec facilité de se garer gratuitement autour. Personnel très serviable, souriant et poli. Les femmes de ménages, au bar, à la piscine, à l'accueil, quelques personnels au restaurant(les dames, le petit jeune, les cuistos, le responsable). Nourriture bonne, soirées agréables. Piscine avec serviettes et coussins à disposition. Possibilité d'y aller sans vraiment d'horaires de restrictions. Hôtel très beau et très arboré. Accueil très réactif pour nous changer de chambre suite à un problème dans celle initiale. Merci pour ce très agréable et reposant séjour.
Stayed 5 nights in Sep 2024

10/10 Excellent

STEFANIA

Liked: Cleanliness, staff & service, property conditions & facilities
Consiglio, ottima struttura, unica pecca un pochino fuori dal centro.
Stayed 20 nights in Aug 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lhotel est tres bien et le personnel très sympathique
Stayed 14 nights in Aug 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Fenomenal
Stayed 6 nights in Jul 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Stayed 3 nights in Jun 2024

10/10 Excellent

ramdane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très bel hôtel, très calme et très propre, personnel très gentils et attentionné environnement de résidentiel restauration de qualité, bons produits et variés seul petit défaut, il nous a uniquement manqué un lit de deux personnes au lieu deux lits d’une personne
Stayed 7 nights in May 2024

10/10 Excellent

emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel mérite ses notes excellente. C'est beau, reposant, d'une propreté irréprochable, le personnel est très accueillant. Les repas de type buffet présente un large choix. Le menu est différent chaque jour et l'ensemble est de qualité. Petit point de détail: les boissons ne sont pas comprises dans le repas mais les tarifs sont très raisonnable. Assurément un très bel établissement.
Stayed 6 nights in May 2024