Does Alua Tenerife have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Alua Tenerife pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Alua Tenerife?

Self-parking is available for a fee.

What time is check-in at Alua Tenerife?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Alua Tenerife?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Alua Tenerife?

Some rate plans available at this property are all-inclusive.

Where is Alua Tenerife located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk, within a 15-minute walk of Garden Beach and Plaza del Charco. Taoro Park and Lago Martianez Swimming Pools are also within 1 mi (2 km).

Alua Tenerife Reviews, Deals & Photos 2025

8/10 Good

Ruth Sagredo

6 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

Nada en especial, todo correcto

Stayed 5 nights in Sep 2024

2/10 Terrible

Karin

26 Dec 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 14 nights in Dec 2023

6/10 Okay

Helmut

24 Oct 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Unser Zimmer war groß, sehr schön und wirklich sehr sauber. Die Reinigungskräfte waren die freundlichsten Mitarbeiterinnen. Die Lage an der Playa Jardin hat uns gutgefallen. Das Personal wirkte gestresst und desinteressiert bis unfreundlich. Als AI-Gäste haben wir uns zeitweise regelrecht unerwünscht gefühlt. Das Essen war okay, die Auswahl recht groß. Allerdings wirke es wenig hochwertig, war lieblos angerichtet und oft kalt. In allen Bereichen des Hotels war es sehr laut. Das Abendprogramm nebst Höllenlärm veranlasste uns zur Flucht an den Strand mit Getränken aus dem nahe gelegenen Supermarkt. Am Pool waren die meisten Liegen dauerreserviert, es war extrem laut und unruhig und an drei Tagen war der Pool komplett gesperrt. Wir konnten den Pool nicht einmal nutzen. My Favorite Club ist ein Witz. Die sogenannten Snacks in der ungemütlichen Lounge waren schlechter als die AI-Snacks in der Poolbar. Immerhin lagen die Plätze im Speiseraum etwas ruhiger und der Willkommens Sekt war okay. Bei der Abreise ergatterten wir immerhin drei Wörter des Rezeptionisten: "Room Number" vor und "okay" nach Auslesen der Zimmerkarte. Keine Frage nach der Zufriedenheit, kein Adios, gar nichts. Ein Lächeln haben wir schon gar nicht mehr erwartet. Das Hotel ist gut geeignet für lärmresistente Gäste, die wenig Wert auf Freundlichkeit oder ansatzweise angemessene Umgangsformen bei anderen Gästen legen.

8/10 Good

Virginia

16 Sept 2023

Liked: Cleanliness, staff & service

Stayed 8 nights in Sep 2023

10/10 Excellent

lilia rosa

14 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2023

6/10 Okay

Thomas

26 Jul 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Das Haus ist etwas in die Jahre gekommen. Das Personal ist stets freundlich und hilfsbereit. Insgesamt ein sehr unkompliziertes Haus und mit Kindern zu empfehlen.

Stayed 8 nights in Jul 2023

6/10 Okay

Alberto

24 Jul 2023

Stayed 6 nights in Jul 2023

10/10 Excellent

MARIA IDAIRA

25 Jun 2023

Stayed 1 night in Jun 2023

10/10 Excellent

Melissa

18 Jun 2023

Stayed 4 nights in Jun 2023

8/10 Good

Jordan

7 May 2023

Stayed 2 nights in May 2023

8/10 Good

maria jose

4 May 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Personal ,limpieza y animación muy buena. Las comidas son en general buenas unos días mejor que otros.destacar que le falta servicio a las mesas en el bar, ya que hay que pedir en barra

Stayed 1 night in May 2023

8/10 Good

Laura

3 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me encantaron las instalaciones, la limpieza y el estado de la habitación, el personal era súper agradable y atento. Lo único que no me gustó tanto fue la comida del buffet, no estaba muy allá.

Stayed 2 nights in Apr 2023

10/10 Excellent

Claudio

25 Mar 2023

Stayed 5 nights in Mar 2023

10/10 Excellent

Håkan Bertil

21 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt

10 poäng. Håkan Fotö

Stayed 7 nights in Mar 2023

8/10 Good

Jesus Jorge

31 Dec 2022

10/10 Excellent

joaquim

12 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2022

8/10 Good

Beba

20 Aug 2022

Stayed 1 night in Aug 2022

4/10 Poor

Enrique

5 Dec 2020

Disliked: Cleanliness, property conditions & facilities, room comfort

Para no repetir

El hotel fue buscado por una urgencia...... Hotel muy anticuado en general. Sólo probé el desayuno y está normal. Muy MALA EXPERIENCIA con el personal de limpieza de la habitación. Tocaron en la puerta a las 8:40 de la mañana y sin esperar tras 5 segundos abrieron la puerta. Le pedí amablemente una explicación del hecho y dice que era para saber si estaba libre, le comenté que para eso está recepción quien puede informarles y en vez de pedir disculpas solo se basaron en excusarse. Servicio pésimo. Hotel muy anticuado.

Stayed 1 night in Dec 2020

2/10 Terrible

ramon, puerto de la cruz

22 Nov 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

instalaciones obsoletas,cena vomitiva poca variedad y de muy mala calidad.Personal nada empatico.Mala organizacion en el desayuno.No volvere jamas

Stayed 1 night in Nov 2020

10/10 Excellent

JOSE ARSENIO

17 Nov 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La habitación bien, las instalaciones del hotel bien, la comida buena. Como punto negativo, los cabezales de la cama no eran nada cómodos para estar apoyados, heche en falta un vaso, aunque fuese plástico en el baño, pero en general, todo muy bien y repetiría otra vez

Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

12 Nov 2020

Liked: Cleanliness

Buen hotel con pequeñas deficiencias

Lo mejor: el rápido check-in, su situación, el buffet i las instalaciones en general. Lo peor: el tamaño de la televisión de la habitación, que no disponga de Wi-Fi gratuita y... la cortina de la bañera (pongan una mampara!!!)

Stayed 3 nights in Nov 2020

2/10 Terrible

Verified traveller

26 Sept 2020

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2020

10/10 Excellent

OFELIO

14 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

14 Sept 2020

Liked: Cleanliness, room comfort

Disliked: Staff & service

Hotel tranquilo

En general bastante limpio, desayunos buenos, cena regular tirando a mal,parking escaso, piscina buena aclimatación

Stayed 2 nights in Sep 2020

8/10 Good

José Manuel

10 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Sep 2020

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