Provenza Hotels, Bucaramanga

"The hot tub smelled rotten, the water was clearly not cleaned. Once we checked in we realized the staff left the property for a couple of hours - the desk is not always staffed, so there is truly no security. The room was not clean and there is was no hot water in the shower. When we told the property we wanted to leave, they just told us to pay them and offered no resolution for our complaints. We did not stay either night we had booked here, we found alternative lodging that was nicer for...

"Amazing property, 10 Star rating!!!"

"Room was spotless and cleaned every day. Staff was very helpful and friendly. All the amenities included with the reservation are very much worth the money. "

"I am so thankful someone recommended staying in Giron since it was closer to the airport. The taxi very quickly took us to the hotel and we were greeted right away. The location is fantastic and Giron is a cute little town with a lively square. We were there on a weekend so families were all together eating food from the vendors. The hotel is clean and the breakfast was great. Would highly recommend. "

"Buen servicio"

"The breakfast area had the most amazing view. It was a pleasure to eat there every morning."

"Note that not all rooms are apartments but the space was lovely and host very communicative and helpful."

"This is an awesome place. You get everything in just one place!!"

"Clean room with a great view. Would definitely consider coming back"

"Very new and clean. Staff is very friendly and accommodating. Breakfast is cooked to order and delicious. 100% satisfied."

"It was good experience. Hotel well located, strategic. Good balance price/service."

"Good location and value. Helpful staff "

"Awesome staff, simple breakfast "