Property location was amazing. Views spectacular. We really enjoyed the unit itself but the mismanagement by Vacasa has left a negative impression.
When we arrived, we were advised that the upstairs bathroom sink had leaked and was not functional. We were then informed that a replacement part was going to be installed so the bathroom could be useable and that was the last that we heard. The shower upstairs also backed up, never to be serviced.
When one spends the money we did for 8 nights, we would expect that we would have a functional bathroom. If there was the issue with the sink, then we would expect it to be handled. Instead, it was not handled and we never heard another word about it. So, we basically had one functioning bathroom for 4 people when we paid to have 2 bathrooms.
Upon return to the mainland, we had to contact Vacasa and again report the issue and they assured us they would look into the issue and get back to us. Weeks passed and nothing., We reached out to them again, only to be told that they would look into it and get back to us with an offer of compensation to address the fact that we had one bathroom and were completely ignored by Vacasa.
It is now December and of course not one word. Contacted them again to inquire as to status. They responded to the text and then when told that they completely failed to respond, then went dark again.
I really hope the owner reads this review and addresses the issue with his management at the local and corp level