We told the guest that our premises is going through major repairs and painting of exterior building so we offered her not to rent it . The guest was old lady with mental instable negative attitude for everything.The room facility was in perfect condition and we have physical key system but her hands were not stable to hold key properly.

The guest NEVER CAME to stay and do not know anything about the motel. How can someone lie so blatantly?WRONG REVIEW

If one person have so many issues , that means there is something wrong with the mentality of that person. It looks like the guest have fault finding habit. Why don't you bring the matter to the manager right away and He would have solved all your problems by changing your room.There was nothing wrong with the room but the expectations of the guest was too much and the negative approach to everything.The ice machine is in the Linen Room and we serve the ice to every guest including the one who is complaining illogically.There are 3 sets of washing machine and Dryer on both the floors . The repairman was working on one washing machine and told us to keep front portion open to replace one part.All other complaints have no validity but the mental issue with the guest.

Sorry for the inconvenience.Dresser drawers have extra pillows only for the guests.We always endeavor to keep it nice and clean.Thanks

Thank you for your stay.You are welcome back again.

Thank you for your stay.You are welcome back.

Everything was okay and reasonably good.

Well, we did NOT see any scotch tape anywhere and the furniture is not modern but well maintained. The bathroom was newly made. The beds are pretty comfortable . The AC , refrigerator and microwave are new. The room is nicely painted. It is simple and not luxurious but the price is very reasonable.

Thanks

Everything was nice and good.Room was upgraded from 1 Bed to 2Beds.Thanks for staying

The guest was perfectly in good shape and was very thankful for the services. The room was nice and the bed was comfortable. The AC was working good and the bathroom was nice and clean. There was no reason to get that remark.

Our Free Continental Breakfast includes lot of items such as donuts, muffins, variety of chips, variety of cookies, popcorns, bread butter and cheese , variety of cereals in small boxes, variety of fruits like bananas. apples, oranges , grapes , pineapples etc. AND coffee, milk , variety of juices and water bottles. The room was absolutely in good shape when given to the guest and it was shown to them before handing over the key, they were happy and said everything was fine. In addition , we always tell them if they need anything extra or to change something , we are more than happy to accommodate. And there was no issue during their stay of 2 days. Plus we help them to fix their trailer lights also.

Thank you for your stay.See you back soon.

It is sad to know that you do everything right to keep the guests happy BUT some people takes everything good in their stride and on the top of it, they blame others for everything wrong in their life. It is their NEGATIVE ATTITUDE which makes them unhappy everywhere. This guest is the true example of that Negative Attitude even if everything is right. The rooms are recently renovated with tiles , new paint and new beds. It was firm bed and nice pillows and it was explained to them. All the amenities were there and we asked more than 5 times if they need anything else and if everything is comfortable. In fact, we offered upgrade for room with 2 beds without any extra charge but they were happy with the room.

Thank you for your stay.

Thank you very much for the stay and we feel happy to make your stay happy and nice.Welcome back again.

There is nothing wrong with it. All the doors are 2 locks...one deadbolt and key entry lock. The door is strong and to make it stronger, it's having extra heavy screws with nut bolts so that the naughty guests cannot play around with the doors for the safety and security.

We allow you to check in at 11am and at that time only handicapped room was available which you took it pleasantly and you were pretty happy with the bed which was specially designed for the wheel chair persons with double mattress and it was very comfortable according to you. There were absolutely no bugs . You have no complaints when you were here for 24 hours . Thank you for staying.

Sorry for the inconvenience due to your very late arrival after midnight at 1-1.30 am . Nowadays all the motels in our area close the doors before midnight . But the guest have option to use their own mobile phones from outside to call the motel directly. The phone company have undertaken some repairs after midnight so the internal phone was inoperative for some time but the mobile was working well . Why the guest never chose to try the direct number???

Sorry for the inconvenience. There are 2 locks on every door. One is for the key to open the door from outside and from inside there is a round button to lock from inside. Another lock is dead bolt which locks from inside only. So there was no question of not having internal lock . There are 2 internal locks for every door. The ceiling paint in the bathroom gets wet from the misuse of the shower and the steam from hot water so it look like peeling off but there are 3 layers of paint and primer on the bottom of the surface. The bed sheets are light off white cream color and pillow covers are little darker color which is NOT mismatch but it is a color contrast which is modern thing. The room was nice and clean. Bed sheets were clean and blankets were warm and good matching with bed sheets. AC was working good. The TV was having hundreds channels. The water was nice and warm enough to give relaxing feeling after shower. The room was big and you get good sleep. There was hot coffee and enough food to eat. What else you need !

Thank you for the stay. Welcome back again.

Sorry for the inconvenience. The room was recently renovated with new marble tiles with new beds and new bathroom with toilet . There was no question of leakage or floor being dirty. We always ask guests after 15 -20 minutes of check in to make sure everything is comfortable and nice. Moreover, we always offer another room if guest is not comfortable in that room . After corona times, we put all kinds of breakfast with cream , sugar and milk in a close door food storage cabinet under the coffee machine which we always show to all the guests.

Thank you for your stay. You are welcome for stay again.

The room was newly renovated with tiles , paints and brand new bathroom and sink. There was no chance of getting ants in any of our rooms unless guests themselves unknowingly brings with them with their food stuff. The beds are brand new and we have not yet removed the plastics covering also so there is no question of bad linens . Secondly, our manager always asked all the guests after an hour or two if everything is ok or anything is missing. If something is wrong , the guest should come forward and get the things in the right way. If she would have come forward , we would have offer her another room immediately. We have shifted the ice machine towards front desk area so we always tell every guest that ice machine in the back lobby is not working and new machine is near the front desk. The guest checked out at 12.30 noon instead of regular 11 am checkout. And they were happy at that time for the room and the facilities. We sincerely feel that somehow for no reason whatsoever , the said guest is showing displeasure for some flimsy issues.

Thank you very much for your stay. Hope to serve you better next time.

Sorry for the inconvenience to you. BUT if you would have contacted the front desk immediately for any of your concerns, they would have offered you the another room right away and took care for your issues. The thermostat is always on the wall and you can change the setting right away instead of complaining. Thank you for staying.

Thank you for staying. You are welcome back. Hope to serve you better than before.

Thanks

All the rooms are renovated with marble tiles and newly painted walls with new beds. The passage and the front and back lobbies are also fully tiled and painted. It is old but renovated nicely. And the pricing is subject to location and availability. We think our guest needs to rethink about his mental evaluation.

When everything is not good according to him , then why he stayed for full day and night and check out 1 hour late at noon?? In fact , there was nothing wrong with anything but he wants to change the comforter which we did it without delay. The toilet and bedsheets were absolutely clean. It was a windy day due to onset of fall so some dust was on the window seal which we told him would blew away on its own. But still he thought of ashes which it was not. We are taught in marketing that customer is always right BUT after seeing this type of wrong customers , we feel that customer isniot always right.

We have already offered the guest a room on the main floor when we saw truckload of luggage for just one night but she refused. She was very tired but very adamant for the situation. There was NO loud bangs or yelling. The motel was fully occupied and people were walking and talking as usual but the guest was annoyed for no reason. The Bathroom door locks from inside and outside knob was for opening but she took it opposite way. We are ready to accommodate the guests but there should be valid reasons. But if the guests are having their own stress and blame others for no reason then they need mental check up rather than passing the buck of their stress to others. And we are easy scapegoats. We always offer the guests 10-15 minutes window time to return the room if for any reason they are not happy. But some people just enjoy to crib and complain which is their way of relieving the stress.

What a Horrible person! This guy was looking for IMMORAL and ILLEGAL things which is NOT allowed and tolerated in our nice and clean and quiet premises. Our place is NOT for perverted and negative minded people. Do Not come back to our motel ever.

All the rooms are renovated with new flooring and paint. We provide ice at the counter. All the toiletries items were there . And the beds are new and nice. All the hotels in summer time are full of activities and lot of people coming and going so it's not going to be absolutely quiet especially with the kids. Thank you for staying.

Thank you for staying . Welcome back again.

Thank you for your stay. Yes we have renovated so many rooms and lobby area . We are still in process of renovations and repairs which would be completed by the end of the year.

It's so surprising the same anonymous keeps on posting without any specific points. The beds are new and good . Bathroom is nice and clean. The location is very good. And the staff is very courteous and eager to help the guests. The rooms are renovated with tiles and new painting. What else ???

We don't reply to Anonymous

Thank you for staying. It is said Old is Gold so we are trying to maintain old heritage with new technology. We are in the process of renovation which will be completed by the end of the year.

Sorry for the delay in reply. But the essay was so long and complex that we can't make out whether the guest is complimenting or complaining or both. The AC is working too good and the shower is good .No complaints for bed or towels or sink or windows or TV. The carpet is newly put up and the remote was working but the code was changed so the manager has gone down to get new code. All the bathrooms are standard size so no point of complaining. Anyway, all the compliments are welcome and we will work on your legitimate complains to make it better. Now you can rest in peace.

Extremely sorry for the inconvenience. But the manager offered you the room on the second floor and everything was nice there. And the manager refunded you the money fully so there was no point of complaining.

Sorry for the inconvenience. There was automatic coffee machine for 24 hours and the continental breakfast is kept under coffee table which we always tell the guests when they check in which sometimes the guests forget it. During the corona times, we keep the breakfast and coffee under the coffee table as per rules . The rooms reserved for these guests were on the second floor but at the last minute of late check in , they insisted for the rooms on the main floor which were newly renovated hence the keys were new. The guests stated that the manager was friendly then why they did not ask for the extra items which we would be more than happy to serve it. We always request our guests to be more frank and ask for the required items immediately so there is no chance or efforts for the complaints. The world is getting smaller and closer so NEVER SAY NEVER AGAIN. You are always welcome and we would definitely serve you better next time.

Thank you very much and hope to see you again.

Thank you. Welcome Back

Thank you for staying and you are welcome.

Sorry for the inconvenience but because of covid situation , we prefer to have communication through the phone only. We tried to knock at the door couple of times but nobody answered so we don't want to disturb the guests . There is a phone at the desk and the sign to call for the service which we request our guests to use it. Our staff do not prefer to have direct contact with unknown guests who are here for a day or two because of the severe pandemic situation which we expect our guests to understand. Thank you for your stay.

Most of the guests forget that during this pandemic times, there are so many restrictions imposed by the Govt. order to prevent the spreading of corona. No food products are allowed to be served. Personal contacts and lobby services are minimum so we encourage them to use the phone service. There was a big spike in Covid 19 cases in our state of Minnesota. But the guests still expects same type of service which was given before corona times. We keep some special rooms for Expedia guests but our well travelled dear guest was insisting for staying in the disabled room which was recently vacated after one year and it needs some repair work which was explained to him. But he kindly insisted to stay in the same room despite of offer to stay in new rooms. Our 90% of the guests are local and staying for long term which explains our good reputation. So we humbly disagree with our guest's personal opinion who is visiting for a day or two.

It was a newly painted and tiled recently. It is a newly renovated room. If you would have asked for another room then it would be good for you. Sorry for the inconvenience.