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Reviews of EA Hotel Jelení dvůr Prague Castle

3 out of 5
EA Hotel Jelení dvůr Prague Castle
Jeleni 197, Prague

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 240 reviews" "
Rating 8 - Good. 103 out of 240 reviews" "
Rating 6 - Okay. 31 out of 240 reviews" "
Rating 4 - Poor. 6 out of 240 reviews" "
Rating 2 - Terrible. 6 out of 240 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Zoila

Liked: Staff & service, property conditions & facilities, room comfort
It could be a be better, the shower room had mildew on the wall and the drain was clogged, I keep the towels on the rack to keep using but the cleaning lady was charging every day but she was not cleaning the bathroom ☹️
Stayed 4 nights in Oct 2023
Response from BB on 13 Oct 2023
Thank you for your review, Zoila.I apologise for the presence of mildew during your stay! I want to assure you that we are actively working on resolving this issue.I hope the rest of your stay was pleasant!

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from BB on 2 Oct 2023
Thank you!

8/10 Good

Bjørn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
WIFI is non existing, hotel is decent
The hotel lies outside of where "stuff" happens - so be prepared for long walks up and down steep hills. On the plus side there are almost no traffic so you can sleep with windows open easily. The hotel is old'ish and could do with a refurb. The wifi they advertise is amongst the worst wifi's I have had the "pleasure" of using on a hotel. Either their router is in the lobby and they have no repeaters - or its just very poor. The fact is that our plans about watching a movie at night was not possible - speedtest said around 1KB/s - so we had to use our data plans. The staff was not very friendly, but not unfriendly either - which I think might be caused by their english not being very good. ( I am not a native english speaker myself). We had a room just next to the elevator, which was not ideal since the elvator made a lot of noise every time it was used, so it was hard to fall asleep. The morning buffet was realitively good considering the price - lots of local treats. Overall a good experience - but if I had to stay here again - I would ask for a room furthest away from the elevator - and a room where the wifi was actually working.
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from BB on 4 Oct 2023
Thank you for taking the time to write a review! We value your feedback and would like to know more about your experience with us. Your feedback is crucial to us as it helps us to improve the quality of our services. We would be grateful if you could let us know how we can improve our services.

8/10 Good

Milo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was solid property with nice staff however extremely small room
Stayed 5 nights in Jul 2023

8/10 Good

Chris

Stayed 4 nights in Jun 2023

10/10 Excellent

Sandeep, Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cooperative and friendly,They helped for personal requests,Tram stop is just in front ,to ride to Old town and other places.
Stayed 4 nights in Apr 2023

8/10 Good

luciana

Travelled with group
Liked: Cleanliness, staff & service
Great location. Walking distance to the palace complex, and to the tram station. Very helpful day/ night staff. Ok good food. However, the building and amenities have to be much more improved in order to get four stars level.
Stayed 5 nights in Apr 2023

10/10 Excellent

Zdeno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Vasiliki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working in the reception have been very helpful and accommodating

10/10 Excellent

Rohit

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location as in the back is a nice view to castle area and cathedral. The interior, especially also the windows could use ab upgrade.
Stayed 1 night in Oct 2022

2/10 Terrible

Robert, Zeravice

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That you accommodated me in a completely different place!
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Wiliam, Windsor, ON. Canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing, rooms were clean and cozy, and location is perfect. Value is absolutely 10/10.
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and convenient
Very pleasant comfortable hotel. Friendly helpful staff who spoke good English. Very good breakfast. Convenient location. About 10 minutes walk down hill to Castle and further 10 minutes to Charles Bridge. Tram stop right outside hotel. Highly recommend
Stayed 4 nights in May 2018

8/10 Good

Pradip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Prague
The stay was very comfortable, the area was accessible and is at a walkable distance from the Prague castle. The breakfast was surprisingly elaborate and delicious. Overall a pleasant experience.
Stayed 2 nights in Jan 2018

8/10 Good

Oles, USA,CT

Liked: Cleanliness, staff & service
Close to center
Nice place to stay, quiet location, close to the tramway and downtown. we will come back definitely .We will recommend this to our friends.
Stayed 2 nights in Sep 2017

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, room comfort
Excellent location
We had a great stay. Location excellent. No A/C...very hot. Towels were clean but flimsy, one actually had some holes in in. No fridge to keep cold water. Overall it was great for value and location. Danny on reception was extremely helpful and informative. No 22 Tram service is also excellent and very handy coming back up the hill. Very expensive taxi ride from the train station, about10-15 mins (€32), so if you buy a 24/48 or other variety of train/tram/metro/bus ticket. Get No. 9 tram close to the Station and connect with No.22 tram to hotel. 24 hour pass is €4.
Stayed 2 nights in Jun 2017

6/10 Okay

V, London, UK

Hotel close to the centre
The hotel is close to the centre and tram 22 or 23 are outside the hotel. When we came we were given a twin room length wise..which was very small. The bathroom shower was leaking. They also said that because the room was on the side the water would take a long time to heat up. However our room was changed quickly and we were given a much better room. However there was no shower curtain , which meant a wet bathroom!!! Tea making facilities are charged extra!! Breakfast was good but the salads looked unappetising.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Prague stay
Easy check in. Great location. Delicious food. Thanks for everything

8/10 Good

Keith , Burton on Trent

Liked: Cleanliness, staff & service, room comfort
Excellent location for Prague Castle and City
short (10 min) walk to Prague Castle. Right opposite tram stop for tram 22 into city centre (20 min ride) Very frequent service. We had front facing room, but not too noisy with windows shut. Minor repairs to room fittings - curtain track and shaving mirror required. Good sized comfortable room and bathroom. Plenty of hot water and good shower pressure. Breakfast included lots of choice, fruit, cereal, meat, cheeses, 3 hot items - sausage, scrambled egg and Carb ( potato, pasta, porridge). Helpful and friendly staff. Safe deposit box in room foc, but there is a £10 charge if you want tea / coffee making facilities in the room.
Night view to rear of hotel
Night view to rear of hotel
View from rear rooms
View from rear rooms

10/10 Excellent

Shahar, Kamon, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel, close to the Prague Castle
A good hotel, close to the Prague Castle, has a beautiful classic look and amazing service

10/10 Excellent

Anurag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice little hotel!
We picked this hotel due to its location and onsite parking, and we were glad we stayed here. It's right next to the beautiful Prague Castle and then a comfortable 20 minute walk down to the Charles bridge and other sites in old town square. The walk back to the hotel is a climb up but one can always take a tram with a stop right outside the hotel. Hotel staff was very friendly and helpful; free complementary breakfast had nice selections for all kinds of eaters including for us vegetarians. Rooms were clean and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Prague Castle
Good location with parking. Clean and comfortable.

8/10 Good

Miglena, Z

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel. Close to the castle. 22 tram
22 tram stops in front of the hotel and this isnthe best tram to travel with across Prague. Nice staff nice food just the room was opposite the main road and it was noisey but overall was a nice experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good acsess
Not in the center but really easy to access, tram station just across the street and one more around 200 meters away (with night lines). A walk distance from St. Vitus Cathedral.

10/10 Excellent

stuart, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The staff were friendly and helpful. The tram stops in front of the hotel, and it is a short ride to the center of the city. Overall it is competitively priced.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Friendly and helpful. Breakfast was adequate. Quiet area for sleeping.

8/10 Good

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Prague castle
Nice hotel. Free parking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
nice hotel nice view
This was a decent hotel in a quiet area. Tram stop out front was handy. Questions we had in advance were not answered because they do not respond to emails --not even to confirm our reservation. I contacted the EA organization they are a part of and they didn't answer either. Finally I called Expedia and they stepped in and called the hotel for me, thank goodness. Bed and pillows were comfortable enough but narrow room made me feel a little claustrophobic. Great view of the city from the window.

6/10 Okay

Paul, St Helens

Disliked: Staff & service
Fit for purpose
Basic hotel with reasonable service in a quiet neighbourhood.

8/10 Good

Ausra, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location elegant stay
We stayed there 2 nights during our European road trip, coincided with the Czech beer festival. Pros: convenient location to the tram (stops in front of the hotel, take tram 22 to Old Town, 5-7 minute ride) and the Castle (the next building to it, where the castle’s wall ends), nice and elegant breakfast in their basement’s nooks area, can buy tram tickets directly from concierge, parking although paid (13 euros a night), is the cheapest of all centrally located Prague hotels. Cons: the noise (windows have no insulation and if you room faces the street, no ear plugs will mute the noise), never experienced a noise level at the hotel from the street that high. The hotel is on top of the hill, right by the Castle.

8/10 Good

marc, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome breakfast ,nice room
this is a very nice hotel,very clean,the breakfast is awesome,so much to choose from,the tram spots right in front ,it is away from the town center,

10/10 Excellent

Christy, Kailua Kona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
My boyfriend and I planned on staying at this hotel for two night initially. We ended up loving Praug and were very comfortable with our room. We extended our hotel room for another two nights. We would absolutely stay here again if we were to come back to Praug. The breakfast was nice and diverse with excellent coffee and cocoa on the side.

10/10 Excellent

Marcus, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Business trip. Had some time to check Prague. Great clean hotel, the best thing was the Feeling; noble, old, in this hotel. Uphill, walking distance to City or by tram 22. Fast, friendly hotelcrew. Good Breakfast. One could buy tramticket/daypass at the reception; same price. Wifi about 2mb/s strong stable signal in room and elsewhere. Will definitively book again.

6/10 Okay

Gill, BC, Canada

Disliked: Cleanliness, room comfort
Excellent location.
Within walking distance of Prague Castle. Comfortable beds, quiet, really good buffet breakfast with lots of choices, pleasant and helpful staff, even a view of castle and cathedral! Older hotel, small room, worn and stained carpets, odour in hallways, some threadbare towels. In much need of some renovating. Location was awesome...just don't look at the floor!

10/10 Excellent

yue w.

Liked: Cleanliness, staff & service, room comfort
Pleasant staying
Clean room,comfortable beds,tasty breakfast,convenient location in a nice neighbourhood. A pleasant staying!

10/10 Excellent

Johnson, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotels aura is excellent and the grounds around the place is quite and pleasant, Transport is at your fingertips especially tram 22 beautiful connections to the town Breakfast was well laid and plenty to go round for seconds very generous. Staff were helpful and always ready to please. It would be great to have tea making equipment in the rooms. This was a nice hotel away from the town noise and easy to get to from the airport. TV channels very limited BUT to tried to notice,

10/10 Excellent

steve , atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I always return to this hotel since its inexpensive, close to the castle, and right on the Tram 22 line. Its a much better deal than most of the hotels in the downtown section.

10/10 Excellent

Shemaya, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
We stayed at the hotel for 5 days. The reception team is amazing. Everyone was so welcoming and helping. Especially a woman called Karolina. She helped us with everything and gave a lot of effort to make us satisfied guests. She works with her heart and soul and the guests can feel that she loves her work. Thank you Karolina:) The room was clean and we were happy to come back to the hotel every evening. The location is very good, just in front of a Tram station that takes you very close to the old town,to a Metro station and the river. We would love to visit this hotel again!Just bwcause of the service!

8/10 Good

Steve, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Hotel near Prague CAstle
The hotel is on the Tram 22 line and is an older & structurally interesting building. The facilities are very nice and clean. I really liked this hotel for its atmosphere. Its located walking distance from the Prague Castle (Hrad) and cathedral. My room, though small by American standards, was cute and had a window that had a view of the Castle and grounds. The heated floor in the bathroom was greatly appreciated on the cold mornings. The breakfast was very good and varied. I will stay here again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tap water, only minimum compensation for it... It was a not necessary stain on the image of the place.

8/10 Good

Rohith

Liked: Staff & service, room comfort

10/10 Excellent

Barbara, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The staff was very friendly and helpful especially the youngest member of the staff. Breakfast was excellent with a wide selection to choose from.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Great Location. 5-10 min to Prague Castle. From there another 15-20 min to the city centre. Clean room. Parking available at back of hotel. Most attractions are fairly downhill from the hotel, which may pose problems for elderly people. However ttam station across the street to help with this.