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"The staff was wonderful. The location is great. The bed and pillows were comfortable. It was a perfect place for a quick weekend away with my husband. I didn't love the shampoo and soap brand, but this isn't essential for me, and they were more than fine for the weekend. The room is not large, which is typical and expected for a boutique hotel. The room could use a few more drawers for clothes. It was tight with two people. All that said, the service is very nice. Our room was clean and quiet, and we enjoyed it very much."

"Nori was a great staff administrator and she gave customer service at 100%"

"Parking "

"Shower was cold at times "

"The staff is practically non-existent. It takes forever to get someone on the phone. I tried to call for room service, no one ever answered. The WiFi password was not provided and when we called to ask for it, again, no one ever answered. Customer service really awful. Hotel rooms are very tired and badly needs an upgrade. "

"Yes"

"Our trouble started when we went to our room. The door would not open. I had to use my body to get the door open since we were in we agreed to wait til morning to report the problem. We turned the heat on as it was cool in the room, got ready for bed and then the heater started making a banging noise. Needless to say we did not sleep well. The next morning we reported the problems, were told someone would fix them and off we went. Upon return we were happy to see that the door opened much easier, only a little push, the heater how ever still made a noise. I went to the frunt desk to get blankets and to again report the problem with the heater. I was assured someone would be up to look at it. That never happened. The blankets came in handy. The next morning I went to get coffee, came back to the room and had to bust down the door again. Needless to say I was glad we were leaving. The staff was very friendly and helpful despite consistent long lines at the check n counter. "

"Everything about this hotel was horrible. Stains all over the room, cracked walls, horrible staff. No cookies at check in, rude staff. Never again as someone who loves a DoubleTree."

"Comfortable and spacious "