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Reviews of Quality Inn & Suites Olde Town

2.5 out of 5
Quality Inn & Suites Olde Town
347 Effingham St, Portsmouth, VA

Reviews

7.6

Good

Rating 10 - Excellent. 214 out of 652 reviews" "
Rating 8 - Good. 220 out of 652 reviews" "
Rating 6 - Okay. 103 out of 652 reviews" "
Rating 4 - Poor. 69 out of 652 reviews" "
Rating 2 - Terrible. 46 out of 652 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Marvin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is probably the worse hotel we have ever stayed in. Room was dirty, used soap bar and shampoo bottles left in the shower. Toilet had pubic hair in and on it. The bathroom sink did not have hot water. Turned it on and water leaked all over floor. Coffee machine in room, but no tray to put the coffee in to make. Breakfast was not too bad, but the coffee was horrible and not even drinkable. Mold in the dining room all along the front wall windows. Mold in and around the vents. Trash in the elevator when we checked in at 2:00 am was still there the next night. We seen multiple maids get off the elevators and not even pick it up. Property photos and reviews are very deceiving. Pool was empty, fitness room was dirty and had a shop vac and other tools in the hallway the entire time we were there. Skip this property!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience, convenient location and friendly staff!
Stayed 1 night in May 2024

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area with a lot to do
Stayed 1 night in May 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Peter, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well sited; walkable to major sites. Quick and efficient check-in, friendly and helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay
Stayed 1 night in May 2024

4/10 Poor

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place needs updating and repair! You could barely see out the windows because they were dirty between the glass. Our toilet leaked and did not flush well. Doors all scratched and carpet worn.
Stayed 2 nights in May 2024

4/10 Poor

Rhonda

Travelled with partner
Disliked: Amenities, property conditions & facilities
The woman who worked the morning breakfast was great. Night staff unfriendly. No bathroom in lobby. Poor neighborhood across from cemetery.
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Location and price
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Yolanda

Stayed 1 night in Apr 2024

10/10 Excellent

Yolanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked online and had no issues with checking in. Staff was friendly and helpful. The property was very clean and housekeeping was great!
Stayed 3 nights in Apr 2024

8/10 Good

Abigail

Business traveller, Travelled with group
The property was okay.
Stayed 2 nights in Apr 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Taquan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet very clean
Stayed 3 nights in Mar 2024

6/10 Okay

Jesus

Stayed 3 nights in Mar 2024

8/10 Good

Brandie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a couple of small issues with light fixtures, but the room was clean, comfortable, and quiet. The breakfast wasn’t great. I would have settled for good, freshly-brewed coffee service (especially if it was available 24 hours), but at least Starbucks and Wawa are right next door. Overall a good value and I would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a handicap room wasn't happy
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher, Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast!
Stayed 3 nights in Mar 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
While the property could use updating, the staff was friendly, concerned and very accommodating. I was impressed with the attentiveness of every staff member encountered during my stay, including the manager Alex, front desk reception (Lexi) and house keeping staff (wish I remembered their names). Additionally, the location was perfect for purpose of my travel. Would definitely stay here again if I had to return to the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Good value for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had was the bathroom fan didn't work. So after getting settled and using the restroom it didn't get rid of the smell
Stayed 1 night in Mar 2024

8/10 Good

Marcelo

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
En general el servicio y las instalaciones son excelentes, la limpieza de la habitación no llega al nivel del servicio general que nos brindaron.
Stayed 3 nights in Mar 2024

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service
Not bad for a fixer-upper
First, the staff I were very nice and checkin was easy. The room is a nice size but it is showing its age. The shower had grout lines that needed cleaning, and the sheets need replaced. Those things gave the appearance of not being thoroughly cleaned. The mattress and pillows were not exceptionally comfortable. BUT, for the money the rooms were adequate and the outside was well-lit with plenty of parking. I would stay there again…..I’d just bring my own pillow.
Stayed 2 nights in Feb 2024

8/10 Good

Tondalier

Travelled with group
Liked: Cleanliness, staff & service
friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service
It’s near every thing
Stayed 1 night in Feb 2024

10/10 Excellent

Carnella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to visit family, stay at the same hotel evertime...great service and rooms are good as well
Stayed 2 nights in Jan 2024

2/10 Terrible

Melody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Not sure what the terrible reviews are about?! Staff was friendly, place was clean. Conveniently located. Room was spacious and clean. Only complaint is the “breakfast “ very few options. Coffee was good! And, there was not mold/mildew in the ceiling where breakfast was served-it appears that there was a water leak…could they paint the ceiling to make it look better-sure but-it was not mold or mildew. For the price it was an excellent choice!
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!
Excellent stay!!! No complaints at all..it was good for the time we were there!!! Would definitely stay again if i needed to come down to portsmouth!!!
Stayed 4 nights in Jan 2024

2/10 Terrible

Trung

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Heater was very noisy when running, has a kitchen that really needs an upgrade or deep cleaning, dirty and stained carpet…. Bad experience.
Stayed 2 nights in Jan 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient, affordable. Ice Machine on 3rd Floor out of order - had to use 1st floor. Outdoor Pool Looked Atrocious (Apparently had not been cleaned for long time - looks like longer than just being shut down for the winter.) Minimal Continental Breakfast option. Room heat/air fan extremely noisy - finally turned off in middle of night. TV model is dated - not HD - appeared a bit blurry.
Stayed 1 night in Jan 2024

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the property and outside is dated and sketchy they could use a fence around the property - also there was a light pole that had been knocked on the ground and not removed causing a parking issue . but the room was updated clean and nice ...
Stayed 2 nights in Jan 2024

2/10 Terrible

IRENE

Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a handicapped room with visible signs of being unkept. There was a very strong smell of urine mainly noticeable when laying on the bed. I did not complain because I did not want a confrontation of any kind...it was my birthday :(
Stayed 4 nights in Jan 2024

6/10 Okay

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was nowhere to hang a towel, mirrors were old and rusted, not one employee spoke to me other than the front desk attendee, the locks on the doors were old and the door barely shut. I had to slam it. We also did not have a light fixture to cover the light on the ceiling as you walk into the room.
Stayed 1 night in Dec 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, welcoming personnel. Ms.Hedi was always friendly and smiling when it was time for breakfast.
Stayed 7 nights in Dec 2023

8/10 Good

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Affordable
Clean and quiet. Staff were all so friendly and helpful. The breakfast offerings were nice. Overall, a great place to stay for an affordable price.
Stayed 1 night in Dec 2023

4/10 Poor

Alina

Stayed 1 night in Dec 2023

2/10 Terrible

Farid

10/10 Excellent

Selvan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Raymond

Travelled with family
Disliked: Cleanliness
Mildew in the room and on the ceiling over the breakfast area. Phone didnt work. No wifi last two days. Dust everywhere in the room. Toilet not bolted down. Stay somewhere else people. Place is run down.
Stayed 3 nights in Dec 2023

4/10 Poor

Raymond

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Place is outdated. Mildew on the ceiling over the breakfast area and in the room. A/c loud. Room hasnt been dusted in weeks. Toilet is bolted down. No wifi. Total disaster!! People..stay somewhere else!
Stayed 3 nights in Dec 2023