"The room key to one of our rooms at check in brought us to a room that was already occupied, the staff was excellent and swiftly got us into a new room and even upgraded it complimentary. The other room had a phone ringing 1-3 rings every 20min all night, hard night of sleep. The staff was excellent in finding a solution and letting us know the hotel phone lines were routing to that room rather than the front desk, and did everything possible to improve the remainder of our stay. "
"I have stayed at Fairfield Inn by Marriott Portsmouth several times and the staff has always been exceptional… Friendly, professional, and very helpful (even upon a 1am check-in.) The rooms are clean, the beds are comfortable, and it’s nice to have the option of a breakfast if desired. I highly recommend!"
"Everything was good! However, I hesitated on giving it 4 stars. Wanted to do 3 stars… really just because the pillows were so small! We were in a king bed and the pillows were awkwardly small and uncomfortable. They were like for toddlers lol we even got extra pillows/ pillows that were down free … but ya. Pillows are important haha"