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Reviews of The Francis

3.5 out of 5
The Francis
747 Congress Street, Portland, ME

Reviews

9.4

Exceptional

Rating 10 - Excellent. 206 out of 260 reviews" "
Rating 8 - Good. 31 out of 260 reviews" "
Rating 6 - Okay. 16 out of 260 reviews" "
Rating 4 - Poor. 3 out of 260 reviews" "
Rating 2 - Terrible. 4 out of 260 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, old historical building full of charm and personality. If you're not expecting bland, run of the mill Hilton, you'll love it. Staff was super attentive and helpful. Would stay again if we're back in Portland.
Stayed 4 nights in May 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in an old Victorian. The rooms were well appointed and cozy. We would definitely stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff that ensured the best experience for my wife and I!
Stayed 1 night in May 2024

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it. Such a nice welcome when we arrived too!
Stayed 1 night in Apr 2024

10/10 Excellent

Johannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and warm property. We enjoyed our stay very much
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicolle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees went above and beyond to comfort guests. The chief really is amazing and it was neat to see him throughout the evening and night hard at work preparing for breakfast the next day. The area of the inn was convient and an easy walk to a lovely town full of things to do and eat.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa, Lynnfield

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely small hotel - very good service and well appointed
Stayed 1 night in Apr 2024

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shane welcomed us so warmly and well I already knew it was going to be a great experience. We loved our room, loved the breakfast we received in the morning. I would highly recommend the Francis and will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Pettina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel! Super clean and comfortable. Tastefully decorated. Lovely sitting areas. Fantastic. We thoroughly enjoyed our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Thanh, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Emmett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Francis is a fantastic hotel. The staff was incredibly kind, helpful, and communicative. The rooms are beautiful, clean, and quiet even though the road outside is busy. When we arrived, they offered champagne to my partner and me, and checking in and out was a breeze. It's such a great location, and Tadem being just across the street is a bonus! I would recommend staying here to any of my friends or family and hope to stay again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect getaway
This was the perfect spot for a couples getaway. The Francis House combines the charm of a historical building with modern appointments. Rooms are lovely, beds very comfortable and surprisingly quiet for being on Congress Street. The connected Wayside Tavern is highly rated and the food and drinks were excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff and accommodations.
Stayed 1 night in Feb 2024

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always awesome. Great boutique hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property in the arts district. There are many hotel choices in the area; this is one for adventurous people who like old buildings and accommodations that are different from cookie cutter hotel chains. My large second floor room had 12 foot ceilings, a bathroom with sink and toilet (both high-end fixtures) and a second shower room, quite large, with a walk-in shower stall. In spite of the building's age it had an elevator. There is a very good restaurant in the same building but with a separate entrance.
Stayed 1 night in Dec 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Renee on 3 Dec 2023
Hi Kristin! Thank you so much for your review + we look forward to hosting you again in the future. Stay well (:

6/10 Okay

Joel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Historical building weirdly broken into rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Oct 2023

10/10 Excellent

Liz

Stayed 1 night in Oct 2023

4/10 Poor

Jenine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Outside of being across the street for Tandem Coffee the location was not convenient for the sites of Portland. The room safes did not work and the front desk staff could not figure out how to fix and they didn't seem at all concerned about this issue. The room was very overpriced for what it was. I would not recommend this property to others.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with a great aesthetic
The Francis is a fantastic hotel, the room was clean and large, with a good size wet room and a very comfortable bed. The staff were friendly and helpful.
Stayed 1 night in Sep 2023
Response from Emily on 2 Oct 2023
Thank you so much for your kind words, Alicia! We are so happy you enjoyed you time with us. We hope you see you again soon!

6/10 Okay

Gretchen

Travelled with family
My room was clean… but missing a full length mirror. There are minimal rugs so overhead noise is an issue. The staff is terrific…we loved Portland!
Stayed 2 nights in Sep 2023
Response from The Francis on 2 Oct 2023
Dear Gretchen, Thank you for your feedback! We hope you will join us again soon for a 10/10 stay!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a friendly greeting from reception. Our room was great, with a comfortable bed. Parking was easy. We only stayed one night, but we managed to enjoy Portland - the Victoria Mansion was particularly fascinating.
Stayed 1 night in Aug 2023
Response from The Francis on 2 Oct 2023
Thank you, Joseph!We hope to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Angelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the room. not a fan of the new One Key rewards with hotels.com
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice place! Definitely a place to consider especially if you are looking for something different than your standard hotel room.
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Francis Hotel Is Great
Unexpected lovely historic hotel. Beautiful architecture. Very comfortable bed. Really enjoyed our stay. The restaurant attached to the hotel was excellent. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ashley, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, helpful staff and charming details that gave the hotel a lot of character. The construction across the street made for a noisy stay, but look forward to another stay once this construction is complete.
Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Stayed 1 night in Jul 2023

6/10 Okay

Robert

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
They put us in the basement room - small window. Ok for a 6th grade sleepover but not for $375
Stayed 1 night in Jul 2023

10/10 Excellent

Eliot

Stayed 1 night in Jul 2023

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Thoughtful hospitality!
Stayed 1 night in Jul 2023

8/10 Good

Denis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Roberta, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel with kind, helpful staff. Good mix of modern and vintage. Loved our room. Great shower. Great bath products. Local items in mini bar. Lovely all around!
Stayed 1 night in Jul 2023
Response from Sandy on 3 Jul 2023
We're so glad you enjoyed your visit!

10/10 Excellent

Leigh

Stayed 1 night in Jun 2023
Response from Sandy on 3 Jul 2023
Thank you for the review!

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Francis was great however our room was on the corner facing construction across the street and it was very loud. Our shower was also a bit slippery and my wife fell trying to get into it.
Stayed 1 night in Jun 2023
Response from Sandy on 3 Jul 2023
Thank you for your feedback. I'm sorry your wife slipped in the shower! Being across the street from construction, can be challenging, I'm glad you enjoyed your stay otherwise.

10/10 Excellent

Ty, Pawtucket

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay at The Francis. There was construction going on across the street so it was a little noisy in the front of the building in the morning but everything else was great. Great location on Congress St.
Stayed 1 night in Jun 2023
Response from Sandy on 18 Jun 2023
Hi Ty, Thank you for the feedback! We're glad you enjoyed your stay, despite the construction!

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel with a high-end feel for a reasonable price. Tasteful, clean, charming, large room for a standard with a king bed and nice desk, high ceilings, large bay windows, tons of light, could use an upgrade on the robes. Great neighborhood. Close to a fire station but we weren’t bothered. Thoroughly enjoyed our short stay.
Stayed 1 night in May 2023
Response from Sandy on 18 Jun 2023
Thank you for the feedback, we really appreciate it! We will take your comment about the robes to heart. Glad you had a great visit!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visiting Portland for a graduation. Loved the Francis and look forward to returning. Small business, such polite staff, spotless, great walkable location, wonderful small touches.
Stayed 1 night in May 2023
Response from Sandy on 24 May 2023
Thank you for the review, Elizabeth! We look forward to having you back!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sandy on 7 May 2023
Thank you, Robert! We're glad you had a great stay!

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Sandy on 2 May 2023
Thank you so much for the review, Portia!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely hotel with great staff in a perfect location. You can walk everywhere. Very nice restaurants near by. It is very relaxing.

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The locks on the doors wouldn't work and they couldn't fix them and the HVAC unit leaked over our bed.
Stayed 2 nights in Sep 2022

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful interior building in public spaces, as well as great curb appeal, however our king size bed room was sparce. No table in room other than small round bedside table, or any other shelving for toiletries or to sit and write. Staff courteous and friendly.
Stayed 1 night in Sep 2022