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Reviews of Shilo Inn Suites Hotel - Portland Airport

3 out of 5
Shilo Inn Suites Hotel - Portland Airport
11707 Ne Airport Way, Portland, OR

Reviews

7.8

Good

Rating 10 - Excellent. 449 out of 1009 reviews" "
Rating 8 - Good. 237 out of 1009 reviews" "
Rating 6 - Okay. 150 out of 1009 reviews" "
Rating 4 - Poor. 96 out of 1009 reviews" "
Rating 2 - Terrible. 77 out of 1009 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Business traveller
Disliked: Amenities, property conditions & facilities
No maid service for a three night stay, only had one bath towel and two hand towels. No sugar in room for coffee. Two lights didn't work, even after I called down and they replaced the bulbs that were gone. People smoking weed by the main door when I checked in. On two separate days I'd get to my room, beat from work and my keys wouldn't work so I had to go back down to the front desk. Oh, and lastly... super load knock on my checkout day by housekeeping, who didn't have my correct check out time that I arranged when I checked in.
Stayed 3 nights in May 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
⁰000000
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Huge rooms
Stayed 2 nights in May 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities
Great room and price. The room was at least twice the size of the Jupiter and less than half the price
Stayed 1 night in May 2024

6/10 Okay

Theresa

Liked: Cleanliness, staff & service
Disliked: Amenities
Very frustrating they no longer have a restaurant. The website still says they do. The onsite bar and restaurant are the main reason I booked my stay here. Staff were very friendly and helpful.
Stayed 1 night in May 2024

8/10 Good

Emily W

The Inn is very dated, but clean and staff were nice. Especially JoLynn & Lance. The internet did not work at all unless I sat in the lobby and used it. Mgt could not fix it, and said the Inn is going to be remodeled by different owners. So, likely the internet won’t be working or reliable until that time.
Stayed 6 nights in May 2024

10/10 Excellent

cyndah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel super clean and the staff were amazing
Stayed 2 nights in May 2024

10/10 Excellent

Thom

Liked: Cleanliness, staff & service, property conditions & facilities
Huge rooms close to sharis diner!
Stayed 4 nights in Apr 2024
Response from Front Desk on 19 May 2024
Thank you for the great review, your stay is always very important to us, please come again soon! Shilo Front Desk Staff

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel a little weathered but very convenient for my purpose. Staff are excellent.
Stayed 1 night in May 2024

10/10 Excellent

richard

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would suggest shilo if your travel or you what a stay vac locally it's a great place super clean and spacious hotel rooms
Stayed 1 night in May 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
The room waa very spacious and comfortable. Great pillows!
Stayed 1 night in May 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service
Closed pool
Stayed 1 night in May 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 16 May 2024
Thank you! We look forward to seeing you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
we were supposed to have a wake-up call and it did not happen.
Stayed 1 night in May 2024

10/10 Excellent

max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay and fly out
Stayed 1 night in Apr 2024
Response from Shilo GM on 13 May 2024
Hi Max! Thanks for the high rating and we hope to see you soon!

2/10 Terrible

Beser

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I’m worried about my $100 you said you gonna deposit back to my card until now I don’t receive my $100 for the hotel room what happen how many more day you but back my money you said after check everything I’m checking out Saturday at 3:am until now nothing in my card this my last to book for this hotel not good for customer
Stayed 1 night in May 2024
Response from Shilo GM on 13 May 2024
Hi Beser, I am sorry you are disappointed with our policy where we authorize your card for 100. Unfortunately, we have no control over when the authorization is removed from your bank account. Generally, depending on your bank, it may take up to three business days. We hope you consider our hotel again in the future.

10/10 Excellent

Emiliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Piotr

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only for one night so i don't have much to say it was ok for the money i paid
Stayed 1 night in May 2024
Response from Shilo GM on 13 May 2024
Thanks Piotr- we hope to see you again soon!

6/10 Okay

teresa

Disliked: Amenities, property conditions & facilities
They overcharged and the bed was like a board
Stayed 2 nights in May 2024
Response from Shilo GM on 13 May 2024
Hi Teresa, Please contact our hotel directly to discuss your account. Please accept our apologies for the comfort of the bed. We hope you consider us again in the future.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay no complaints
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Robert! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing good about this property was it was close to the airport. The building is old and needs lots of care. Also, the clientele in the restaurant and bar. And also surrounding areas not make us very comfortable. Outside the hotel there was lots of yelling and screaming going on, and lots of people using drugs, drinking, etc.. Not a very safe place....
Stayed 1 night in Apr 2024
Response from Shilo GM on 10 May 2024
Hi John, Please accept our apologies. We will be renovating in the coming months. Thank you very much for your feedback and hope to see you again real soon.

2/10 Terrible

Rylee

Disliked: Staff & service, property conditions & facilities
The amount of noise keeping people awake at night is unreal. When water is turned on, people walking around at all hours of the night, it is heard through every wall.
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Rylee, I am so sorry you were disturbed by the plumbing. Our building will be undergoing a renovation in the coming months and hope you give us a try in the near future.

4/10 Poor

walter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs remodeling
Stayed 4 nights in Apr 2024
Response from Shilo GM on 10 May 2024
Hello Walter, We sure do need a renovation and our hotel will be undergoing a renovation in the coming months. Thank you for your feedback and hope to see you again real soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for next day flight
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Douglas! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

Alexander

Liked: Cleanliness
Good
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Alexander! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

Stephen L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shilo GM on 10 May 2024
Stephen! I am so glad we delighted you and hope to see you again real soon!

10/10 Excellent

Thien Phuc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Your Shilo GM on 2 May 2024
Thank you Thien! We are glad you enjoyed your stay and look forward to your next stay with us!

6/10 Okay

Carolyn S

Liked: Staff & service
No one was at the front desk for 10-15 minutes when I arrived. Needed a janitor to replace the battery in the door lock so my door key would work. No breakfast available at the hotel Very helpful manager who found someone to open my room door and change the lock battery and the airport shuttle drivers were great.
Stayed 3 nights in Apr 2024
Response from Your Shilo GM on 2 May 2024
Carolyn, I am so sorry that no one was available upon arrival. I am glad we were able to get you into your room quickly despite the lock issue. we hope you'll give us another try when you are in the Portland area!

2/10 Terrible

Megan

Stayed 1 night in Apr 2024

4/10 Poor

Megan

Travelled with partner
Disliked: Amenities, property conditions & facilities
The fact that the swimming pool AND the hot tub AND the sauna AND the steam room were all out of order was a big bummer. According to the staff, it's been like this for months and they didn't know when any of them would be open again.
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Hi Megan, I am so sorry about the issues with our facility. We are working on these major facility issues, but unfortunately it takes time. We hope you'll consider us again in the coming months.

10/10 Excellent

Thien Phuc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Your Shilo GM on 2 May 2024
Thank you so much!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Love the room and staff disappointed that the last 3 times I stayed there within the past 4 months STILL nothing has been done to make the pool sauna or steamroom available to use It's been out of order for at least 5 months nWHY??? Other then that it was a good stay and a nice room
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Hi Nancy, The pool and fitness center will be undergoing renovation soon. I apologize for the inconvenience and the delay.

10/10 Excellent

Perkins

Liked: Cleanliness, staff & service, property conditions & facilities
Up to standard
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you Perkins!

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable in rooms!
Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you David! We hope to see you again soon!

8/10 Good

ANDY

Travelled with family
Liked: Cleanliness, amenities
While the room was very spacey and convenient. Everything was good, except 2 things we must bring to your attention: first of all, the receptionist was friendly but could use a little more training. She is too talkative and needs to know how to acknowledge waiting customers with at least a "I'll be right with you" or something.. After checking in, I realized we needed some stuff for the room, and so I went back out to the front desk and asked for them. She had some people checking in, and I assumed (from their conversation) they were long lost acquaintances. She never acknowledged my presence and went on and on with this couple for a good 30 minutes while I waited. Not an apology was offered either. Her attitude thereafter was not all friendly, (and neither was it the morning after) although we did get what we asked for. She was ok for our check in, but I do not know what changed after that. Secondly, there was a ton of dust, debris, whatever, on your headboard. A Starbucks topper was also found on the floor as proof that your room service didn't clean that well. So while the price was reasonable, the room was good, the reception was ok (at the beginning, anyways), we would never stay with you again. Your receptionist needs training on how to handle customers better and needs not be so "friendly" at other customers' inconvenience. It is the late night shift, and things could get difficult, we understand. But then, it is also a customer service position.
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you for your feedback. We will be addressing these issues.

10/10 Excellent

kathie

Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you Kathie!

10/10 Excellent

Lunette

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Di on 25 Apr 2024
Thank You

10/10 Excellent

Ellysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you for your review

8/10 Good

Gloria

Liked: Cleanliness, property conditions & facilities
The hotel is fine. The staff at checkout needs some training. No matter how the bill is paid, a final checkout receipt can and should be printed. Shouldn't have to argue about it.
Stayed 1 night in Apr 2024
Response from Di on 19 Apr 2024
Thank you for your review. We will remind our staff to print a receipt.

8/10 Good

Grant

Stayed 1 night in Apr 2024
Response from Shilo GM on 10 May 2024
Hi Grant, I am so glad we delighted you and hope to see you again real soon!

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expedia needs to update your website and so does the Shiloh inn. Part of my reason for selecting the Shiloh in was that they had 24 seven shuttle service they do not so I was stuck at the airport with no way to get to the hotel. After a long day of traveling was stressful. When I got to the hotel, I was told that their shuttle service ends at 11 o’clock so change that on the website and on the flyer in the elevator at the Shiloh Inn. The other thing is they no longer have breakfast. They haven’t had breakfast since Covid that needs to be changed because I was depending on that and that was part of the reason I selected the Shiloh inn. On the really positive side, Felicia at the front desk was amazing. She was helpful. She was courteous even though people were upset about no breakfast and no shuttle. She said I worked the night shift. I get this all the time. The clerk Patti was also cheerful and kind Shiloh Inn is lucky to have these women . They more than made up for the disappointments about the shuttle and the breakfast with their kindness and compassion and understanding. I won’t choose Shiloh in again because of the things that were on the website that didn’t actually happen.
Stayed 1 night in Apr 2024
Response from Di on 19 Apr 2024
Sorry to hear about the incorrect information on Expedia website. We will work with Expedia to resolve.

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was really run down.
Stayed 4 nights in Apr 2024
Response from Di on 25 Apr 2024
we will be working on the facility very soon.Thanks for your patience

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place for stay park and fly
Stayed 1 night in Apr 2024
Response from Di on 15 Apr 2024
Thank you.

4/10 Poor

Alissa, Milwaukie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff was all very friendly and helpful. However the property had maintenance issues. Tried to have drinks and dinner but restaurant was understaffed and out of many options. Pool was out of service, bathrooms missing supplies or out of service, our bathroom door in our room wouldn’t close and the toilet seat looked like it was peeling.
Stayed 1 night in Apr 2024
Response from Di on 15 Apr 2024
Thank You,We are undergoing renovations.

4/10 Poor

William

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nothing to like. Outside in poor shape. Pool and hot tube closed. No free breakfast as advertised. Terrible WiFi. No towels in room. Toilet clogged. Bathtub faucet not working properly. All for $140. Other than, what a great place…to never stay again.
Stayed 1 night in Apr 2024
Response from Di on 15 Apr 2024
Sorry to here about your stay. We will be working to address these problems.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and friendly
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thank you

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
The staff is amazing. However, needs better communication to avoid being checked in to a dirty room.
Stayed 2 nights in Apr 2024
Response from Di on 15 Apr 2024
So sorry about the mix up. We have put new policys in place to avoid this

10/10 Excellent

Thi

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Di on 25 Apr 2024
Thank You

8/10 Good

Kiet

Stayed 1 night in Apr 2024
Response from Your Shilo GM on 2 May 2024
Thank you Kiet!

6/10 Okay

Refugio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Di on 25 Apr 2024
Thanks for the review