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Reviews of Comfort Suites Portland Airport

2.5 out of 5
Comfort Suites Portland Airport
12010 NE Airport Way, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kamarla

Travelled with partner
Liked: Cleanliness, staff & service
Room was updated. Hotel was a bit tired and run down. Continental breakfast was good. Staff was friendly.
Stayed 1 night in May 2024
Response from JOE on 20 May 2024
Thanks for the great review. We certainly appreciate it.Joe EzekielGeneral Manager

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from JOE on 16 May 2024
Thanks so much . We appreciate it .

10/10 Excellent

Adina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king jetted suite was very spacious. In room tub was relaxing the tub was a bit warn but did the trick. Nice spot by the airport. If you don't like planes landing you might not want to stay here.
Stayed 1 night in Apr 2024
Response from JOE on 16 May 2024
Thanks so much . We appreciate it .

8/10 Good

Robert, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JOE on 2 May 2024
thank YOU.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JOE on 26 Apr 2024
Thanks for the nice review.

8/10 Good

Ma Fides

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the room and breakfast. Only complain were the pillows, I can smell the sweat and gave me a head ache :(. I requested new pillows. But I wish they make sure the pillows will have fresh smell for next occupant.
Stayed 4 nights in Apr 2024
Response from JOE on 19 Apr 2024
THANKS FOR THE FEEDBACK

10/10 Excellent

Laurie

Liked: Property conditions & facilities
Staff we're really helpful and there was a very nice breakfast
Stayed 3 nights in Mar 2024
Response from JOE on 15 Apr 2024
Thanks for the lovely review !

10/10 Excellent

Jennifer L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!!!
Stayed 4 nights in Mar 2024
Response from JOE on 1 Apr 2024
Thank you so much for the lovely review. These reviews help us a lot in spreading the good word , and we certainly appreciate you taking the time to post it.

10/10 Excellent

Tae jin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from JOE on 1 Apr 2024
Thank you so much for the lovely review. These reviews help us a lot in spreading the good word , and we certainly appreciate you taking the time to post it.

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JOE on 1 Apr 2024
Thank you so much for the lovely review. These reviews help us a lot in spreading the good word , and we certainly appreciate you taking the time to post it.

10/10 Excellent

Melva

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Bathroom was newly renovated. Room was spacious enough.
Stayed 2 nights in Mar 2024
Response from JOE on 26 Mar 2024
Thanks for the positive review.

6/10 Okay

Yunuen, GRESHAM

Travelled with partner
Disliked: Property conditions & facilities
No key card needed for entrance or elevator which causes a concern for safety. Only one elevator. Clean rooms, just a bit on the older side.
Stayed 4 nights in Mar 2024
Response from JOE on 19 Mar 2024
Thanks .

10/10 Excellent

Ty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff is always very helpful and they're always smiling even when I come to check in it 11:00 at night
Stayed 1 night in Mar 2024
Response from JOE on 15 Mar 2024
Thanks for the very nice review. We appreciate it .

6/10 Okay

Gus

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from JOE on 15 Mar 2024
Thanks for the very nice review. We appreciate it .

6/10 Okay

lannette, fairview

Travelled with family
Disliked: Staff & service
1st I asked for a room close to the elevator and I got one at the end of the 2nd floor. The next morning there was no one at the front desk until 830am, so no help there. Then wen I ask for a receipt I must get if from the 3rd party.
Stayed 1 night in Feb 2024
Response from JOE on 4 Mar 2024
Sorry - The 1st floor is under renovation, but we should have done better .

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk service and timely morning shuttle!
Stayed 1 night in Feb 2024
Response from JOE on 29 Feb 2024
Oh Lovely ! Thanks so much for the lovely comments !

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, room comfort
Stay was fine. Reception personnel were very friendly. No hairdryer in the room and took two calls to get one. The shower is confusing. The red dot on faucet was the cold and the blue dot was hot. Backwards. Took me a while to figure it out. Didn’t have breakfast as left at 430 am. Close to airport and parking
Stayed 1 night in Feb 2024
Response from JOE on 14 Feb 2024
Thanks for the nice review. We appreciate it. We are getting that issue taken care of.

10/10 Excellent

Danean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JOE on 2 Feb 2024
Thanks for the nice review . we appreciate it .

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Jan 2024
Response from JOE on 2 Feb 2024
Thanks for the nice review . we appreciate it .

10/10 Excellent

Tracey and Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Easy parking. Clean modern room. Very nice.
Stayed 1 night in Jan 2024
Response from JOE on 2 Feb 2024
Thanks for the nice review . we appreciate it .

4/10 Poor

deborah

Disliked: Staff & service
No shuttle drivers
Stayed 1 night in Jan 2024
Response from JOE on 14 Feb 2024
but we sent an Uber for you ?

8/10 Good

TESHOME

Liked: Amenities
Response from JOE on 2 Feb 2024
Thanks for the nice review . we appreciate it .

6/10 Okay

Ryan

Stayed 1 night in Jan 2024
Response from JOE on 14 Feb 2024
Thanks for the nice review. We appreciate it.

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from JOE on 14 Feb 2024
Thanks for the nice review. We appreciate it.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JOE on 14 Feb 2024
Thanks for the nice review. We appreciate it.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and convenient
Stayed 4 nights in Jan 2024
Response from JOE on 2 Feb 2024
Thanks for the nice review . we appreciate it .

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JOE on 2 Feb 2024
Thanks for the nice review. We appreciate it.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JOE on 2 Feb 2024
Thanks for the nice review. We appreciate it.

10/10 Excellent

Barbara

Stayed 1 night in Jan 2024
Response from JOE on 2 Feb 2024
Thanks for the nice review . we appreciate it .

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JOE on 2 Feb 2024
Thanks for the nice review. We appreciate it.

4/10 Poor

EPHREM Mesfin

Travelled with family
Disliked: Cleanliness
We stayed 4 nights but no one came to clean even for one day
Stayed 4 nights in Dec 2023
Response from JOE on 27 Dec 2023
SORRY IF IT WASNT COMMUNICATED , BUT HK IS BY REQUEST ONLY

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JOE on 27 Dec 2023
THANK YOU FOR THE NICE REVIEW

10/10 Excellent

LaKeisha, McKinney

Stayed 2 nights in Dec 2023
Response from JOE on 2 Feb 2024
Thanks for the nice review. We appreciate it.

6/10 Okay

James

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Construction zone wear your hard hat lol!!!
Hotel Room when in it was great as well as breakfast downstairs. Down side my room was in the middle of a construction zone, plastic entry, plastic entire hall way, loud, music, dust everywhere etc…. I literally was walking by construction workers moving things so I could get by. Appears they are renovating off season entire floor I was on. once completed should be great. Wish I had known previously.
Stayed 1 night in Dec 2023
Response from JOE on 27 Dec 2023
SORRY....

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and safe, convenient store next door, quiet, staff was very respectful and professional. Roomy, with updated feel.
Stayed 2 nights in Dec 2023
Response from JOE on 18 Dec 2023
Thanks for the nice review. We appreciate it .

10/10 Excellent

Karen S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was a breeze. The Night Auditor was very friendly and efficient. As always, the room was clean & well maintained. Comfort Suites is our "go to hotel" when traveling.
Stayed 1 night in Dec 2023
Response from JOE on 18 Dec 2023
Thanks for the nice review. We appreciate it .

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JOE on 27 Dec 2023
THANK YOU FOR THE NICE REVIEW

10/10 Excellent

AUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from JOE on 18 Dec 2023
Thanks for the nice review. We appreciate it .

4/10 Poor

Georgia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Well there was hair in the beds. The place was under construction/Renovations. Cardboard floors in elevator, plastic on the carpet floor. Very outdated place.
Stayed 3 nights in Dec 2023
Response from JOE on 18 Dec 2023
Thanks for the review. Your points are noted . .

10/10 Excellent

Karen S

Liked: Cleanliness, staff & service, property conditions & facilities
Everything & everyone was nice.
Stayed 1 night in Dec 2023
Response from JOE on 18 Dec 2023
Thanks for the nice review. We appreciate it .

2/10 Terrible

Ricky

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from JOE on 27 Dec 2023
SORRY

6/10 Okay

Janee

Travelled with family
Liked: Staff & service, amenities
Construction going on in the hotel made it a bit uncomfortable this stay. Staff was friendly and it is close to where I needed to go during my stay. I just wish I would have known when I booked that there was active construction going on.
Stayed 2 nights in Dec 2023
Response from JOE on 18 Dec 2023
Thanks for the nice review. We appreciate it .

8/10 Good

Dustin

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
A little less clean and comforting then we expected but the bed was comfy lol
Stayed 1 night in Dec 2023
Response from JOE on 18 Dec 2023
Thanks for the nice review. We appreciate it .

8/10 Good

Dong Won

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JOE on 18 Dec 2023
Thanks for the nice review. We appreciate it .

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay even though they were doing a little construction. I did not hear any of it from my room. Will definitely stay again. Staff was wonderful.
Stayed 4 nights in Nov 2023
Response from JOE on 5 Dec 2023
Thanks for the very nice review. All work stoops at 5pm .

6/10 Okay

James

Travelled with family and small children
Disliked: Property conditions & facilities
Should have given heads up, hotel was under construction. Breakfast was underwhelming. Room size was good. Parking was available and safe.
Stayed 2 nights in Nov 2023
Response from JOE on 5 Dec 2023
Thanks for the very nice review. All work stoops at 5pm.

10/10 Excellent

reynato, Corona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is nice and easy to reach.
Stayed 3 nights in Nov 2023
Response from JOE on 5 Dec 2023
thanks for the nice review. we appreciate it

10/10 Excellent

AUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from JOE on 5 Dec 2023
thanks for the nice review. we appreciate it

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it wasn't anything fancy, it was close to the airport and the breakfast was pretty good! I would stay there again!
Stayed 3 nights in Nov 2023
Response from JOE on 21 Nov 2023
Thanks for the high marks and the feedback .

4/10 Poor

Jason

Disliked: Staff & service
Response from JOE on 21 Nov 2023
our apologies