Holiday Homes in Portalon

"Incredible. The customer service is something I’ve never experienced. The grounds are immaculate. Monkeys are many. We even saw a sloth pretty regularly. The view was incredible! Again, I can’t get over the customer service. Talk about prompt, kind, and gracious. I would definitely stay here again. I wouldn’t even bother with another hotel. I could not have asked for more. *** be prepared to walk some inclines and stairs. No matter where your room is, that is definitely going to be part of the journey. "

"Staff amazing, room clean and the views fantastic. "

"No hot water in our unit, bed bugs, and rude staff who made us feel unwanted and unwelcome. "

"Very nice, clean room. We did not use the spa. Restaurant was very good. Tours booked through hotel were expensive for 3 adults because individual rates simply tripled. There were no group or family reductions. SCN offers free access to wildlife and butterfly reserve (with an excellent café) across the street but provides little information to incoming guests. "

"Great location and great staff. The walk up is a little challenging but worth it."

"The hotel is family friendly and the beach is a few minutes from the hotel, it was fantastic!"

"one of our favorite hotels we've ever stayed at. Great location close to restaurants and a short drive to the beach. Can take cheap Ubers anywhere you want to go within Manuel Antonio/Quepos. The best view we've ever experienced at a hotel. "

"Igloo Beach Lodge is a beautiful property in a great location near the beach. The pool area is lovely and the rooms were clean, but our experience with the reservation and customer service was very disappointing. My travel partner and I booked and paid for a room with two beds through Expedia. When we arrived around 6 PM, we were told the receptionist was not there and the woman at the front desk said she had no way to contact them, so we couldn’t resolve the issue at check-in. We were given a room with only one full-size bed instead of the two beds we booked. When we spoke with the receptionist the next day, she told us the hotel was overbooked and that there had been a communication error with Expedia, mentioning this had happened before. As a result, we remained in a room with one full bed for our entire three-night stay, did not receive any compensation for this error, and also did not receive the welcome drink included with our booking. While the hotel itself is beautiful, the overbooking and lack of communication between Expedia and the property made this a frustrating experience. I would not recommend travelers use Expedia or book with this hotel."

"Friendly staff throughout; slow bar service; great food especially the gluten free options; ample secure parking; room was in the older part so it wasn’t the best - smelt like mold and visible mold in the bathroom; beds were comfortable."