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Reviews of Homewood Suites by Hilton Kalamazoo-Portage

3 out of 5
Homewood Suites by Hilton Kalamazoo-Portage
500 Trade Centre Way, Portage, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 209 out of 371 reviews" "
Rating 8 - Good. 93 out of 371 reviews" "
Rating 6 - Okay. 34 out of 371 reviews" "
Rating 4 - Poor. 14 out of 371 reviews" "
Rating 2 - Terrible. 21 out of 371 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Iris

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Thiagarajan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was good
Stayed 1 night in May 2024

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in May 2024
Response from Alyssa M on 16 May 2024
Thank you so much for your 5 star review, Ally! We hope to see you again soon!

6/10 Okay

Roxanne

Travelled with family
Liked: Cleanliness, amenities
Nothing exceptional about this location so I would consider this an average experience: room surfaces were clean but could use a deep clean, breakfast was as expected, staff was doing what was required.
Stayed 2 nights in Apr 2024

4/10 Poor

Timothy

Stayed 1 night in Apr 2024
Response from Alyssa M on 16 May 2024
Thank you for leaving us a review, Timothy. We hope to have a chance to better serve you in the future.

10/10 Excellent

JAZZMANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alyssa M on 16 May 2024
Thank you so much for your 5 star review! We hope to be able to serve you again in the future!

8/10 Good

Ginette

Stayed 1 night in Apr 2024
Response from Alyssa M on 16 May 2024
Thank you for your positive review, we hope to see you again!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alyssa M on 16 May 2024
Thank you so much for your positive review. We hope to see you again!

8/10 Good

Lorrecia

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly. We had some issues with EXTREMELY loud people above us all night, but that was no fault of the hotel staff. I found the pool area to be unsafe with extreme amounts of water around the pool with little drainage. The pool also seemed to be very dirty to me and didn’t smell of chlorine and was very salty. Otherwise, the hotel was clean and had great decor. We would stay again.
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Hector

Business traveller
Weekend kids running up and down the aisles.
Stayed 9 nights in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Quite one night stay
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Easy access to the highway.
Stayed 1 night in Mar 2024
Response from Alyssa on 19 Mar 2024
Andrew, thank you so much for your positive review. We hope to get the chance to see you in the future!

8/10 Good

Keanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyssa M on 19 Mar 2024
Thank you for taking the time to give us a positive review, Keanna. We hope to see you again in the future!

10/10 Excellent

Vanessa, Rochester

Stayed 2 nights in Mar 2024

2/10 Terrible

William

Travelled with family
Disliked: Staff & service
Horrible experience!!
Most horrible stay in our whole life!! You would be fooled at what they have to offer though. We had gotten a filthy room with pills all over the sheets and pull out sofa. Hair and toe nail clippings all over the sheets. Had to change them ourselves since the lady at the front desk seemed to not have a clue what to do without her manager being there. The phone was also broken in our room and the lady at the front desk said oh well what do you want me to do about it? The pool was out of order, the whole reason we stayed here to begin with and verified the pool was in working order when we arrived. They just didn’t care about our stay…manager hiding in her office…but need to be very grateful my autistic son didn’t ingest ANY of those pills or this hotel would be shut down!!! Will never come back here ever again!!
Stayed 1 night in Feb 2024

6/10 Okay

Libby

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel was nice and clean. We booked a 2 bedroom suite that slept 8. When we asked for additional linens and pillows for the pull out sofa, we were told the hotel was out. That it was first come first serve and the hotel was full. It was a Sunday, the hotel parking lot was fairly empty and there was very little traffic or congestion in the hallways. We explained we had 8 people and paid for a suite that slept 8. They then proceeded to tell us we were not allowed excess linens. We said we had 8 people and needed 8 pillows, which we did not have. After some convincing, they did tell us we could come down to the lobby in 10 minutes and they would look around the hotel and see if they could find anything. We were eventually provided with 2 additional pillows, a full sheet and extra blanket. I find it unacceptable that we were not provided enough linens to accommodate the suite we paid for. We did each end up with 1 pillow for the evening after several calls and attempts. I have never been to a hotel that did not provide enough linens and/or ran out on a Sunday, where the hotel seemed relatively empty. My gut is that they were full that weekend and laundry wasn't done in a timely manner.
Stayed 1 night in Feb 2024

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice and clean hotel. Suite was very nice and comfortable. It had everything you need. Kitchenette microwave refrigerator etc.
Stayed 1 night in Feb 2024

10/10 Excellent

Aboulaye

Stayed 4 nights in Jan 2024

10/10 Excellent

Dawn

Travelled with partner
Extremely clean,beautiful facility with a wonderful friendly staff! Highly recommend this hotel for overnight stays!
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient lots of things in the area. The heated pool was definitely not heated though and we couldn’t even enjoy it
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except the front elevator wasn't working. The mattress was a little to soft for me but not a deal breaker.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and the room was really nice but I think it needs to be stopped a little better I mean three glasses, two butter, knives one of them dirty two forks you know just not very good and then housekeeping oh hell with housekeeping we had to go down to the pool to get some towels because housekeeping they told me only comes every four days That was a bit well, I should say quite inconvenient. The staff was very nice. The breakfast was really not very good. The options were very little and I have never in my life had cubed sweet potatoes with eggs and sausage so there wasn’t much of a variety. I actually took my family out to breakfast the second day we stayed there , but overall it was clean. The pool was very nice just a pretty place but for a Hilton there’s a lot of repairs that need to be done.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stephen was a big help with an amazing solution to all of my questions
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel check in was great Nice room comfortable Breakfast was excellent We recommend this hotel to everyone
Stayed 1 night in Oct 2023

4/10 Poor

Ryan O

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator is broken and we are on 4th floor
Stayed 1 night in Sep 2023

2/10 Terrible

Andrea

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please find somewhere else
Horrible hotel. Avoid at all costs. Black mold in the living area. There was a “ kids party” in the room next to us. They were running up and down the halls, screaming, slamming doors all hours of the day and night. We complained several times but the staff was unwilling to help us. They told us to call the police. We ended up leaving that night to get a room elsewhere. Ridiculous!
Stayed 1 night in Sep 2023

6/10 Okay

Carisma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great staff
The hotel could use a refresh of furniture. The hotel was clean and we were given an upgraded room.
Stayed 2 nights in Aug 2023

8/10 Good

Donald

Liked: Staff & service
Good value with comfortable bed. Room seems to need updating or at least a deep cleaning
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ken, BURLINGAME

Stayed 1 night in Aug 2023

10/10 Excellent

Devon

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Rooms were clean, staff was friendly! The outdoor grills were a great feature for our family!
Stayed 4 nights in Jun 2023

10/10 Excellent

Shahed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good hotel for the most part. Clean. Breakfast was basic. Clean spacious rooms, a little dated. Friendly staff. Easy check in and check out.
Stayed 1 night in Jun 2023

10/10 Excellent

Nikita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff checking me in went above and beyond to get me the room I needed. I really appreciated her and her assistance.
Stayed 1 night in Jun 2023

8/10 Good

Jeanne Conner

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the rooms were spacious for our group.
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best part was the staff. This made the stay.
The front desk staff at this hotel was amazing. They were super helpful, friendly and patient. I was visiting from NC and had a great deal to do to get ready for a presentation. Without their assistance, I never would have succeeded. Thank you to all of them.
Stayed 6 nights in Apr 2023

10/10 Excellent

Mark

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was greatly enhanced by the staff being friendly and helpful with everything that I brought to them. The facility is clean and appears new.
Stayed 1 night in Apr 2023

8/10 Good

katie

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2023

4/10 Poor

Tracie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2023

4/10 Poor

Jesus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They are not cleaning the room every day, carpet is so dirty
Stayed 11 nights in Feb 2023

10/10 Excellent

Kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and dog friendly with super clean and comfortable rooms
Stayed 1 night in Feb 2023

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a two night stay. The bed was very comfortable. The best part of the stay was the super friendly lady that worked the desk at night. I have never seen anyone work so hard to accommodate everyone.
Stayed 2 nights in Feb 2023

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was roomy and very comfortable!
Stayed 1 night in Feb 2023

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great!!
Stayed 2 nights in Jan 2023