Port New Providence Waterway Tours and Activities

The hotel staff were amazing shoutout to Ashlee, Randy, Anwar, Noel door staff. We went for my sisters birthday & everything was great until at 6:30 pm we received a noise complaint from British airways steward for singing happy birthday. The British airway employee escalated the complaint & in turn ruined her birthday night! But the Desk staff was amazing & ended up comp'ing us a bottle of wine for the behavior of the British airway employee. Noel & Anwar were our bartenders and were very nice and hospitable. Randy was helpful and sweet (TY). Overall the hotel was as pictured. On our the 3rd or 4th day we smelled something like fumigation but did not question it. On our last day we found out why when a roach crawled out from under the bed. :( . This is why I gave a 3 stars for cleanliness. I wish the hotel management had informed us that there were roaches because my suit case was left open & then we had to go through everything to ensure we were not bringing anything back home with us. I informed the front desk at checkout and the lady wanted to see proof which I showed her the picture taken and then we got a "sorry about that and she will tell her supervisors". Which was disappointing. But for the fact of finding the roach I would rate the resort a 4* the beach and staff a 5 the food a 3.2 as the food was not authentic but prepared for touristic taste buds. Overall I would definitely return to the Bahamas. Watchout for price gauging!

Excellent hotel, great beach, very good service, and professional staff, great location