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Reviews of Iberostar Selection Diar El Andalous

5 out of 5
Iberostar Selection Diar El Andalous
BP 40, Port El Kantaoui

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 228 reviews" "
Rating 8 - Good. 78 out of 228 reviews" "
Rating 6 - Okay. 15 out of 228 reviews" "
Rating 4 - Poor. 6 out of 228 reviews" "
Rating 2 - Terrible. 9 out of 228 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oussama

Liked: Cleanliness, staff & service, property conditions & facilities
Very amazing hotel
Stayed 7 nights in Feb 2024

2/10 Terrible

Mazen, Canton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rached spoke negatively about me to other employees during checkin. I complained to reception but they defended him. Discriminated against me. They had 89 rooms with walkin shower but they did not change my room to one of it. Front office manager refused to speak to me.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mohamed

Stayed 4 nights in Dec 2023

10/10 Excellent

Paresh

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023

10/10 Excellent

Riahin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right for a nice short break yo enjoy the food, tranquility and the weather
Stayed 4 nights in Nov 2023

10/10 Excellent

Jaouhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Maher

Stayed 1 night in Nov 2023

10/10 Excellent

Hussan

Travelled with family and small children
Fifi
Stayed 5 nights in Oct 2023

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality. Thank you.
Stayed 9 nights in Oct 2023

10/10 Excellent

Jannett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After we got the room we asked for, the holiday was really good, the staff were very pleasant and friendly, room was very clean and comfortable. My only annoyance was the fact that we couldn’t use the jacuzzi as apparently this facility was for people who booked for prestigious rooms! An d if we wanted we could pay extra to get one of these rooms and we could use the other facilities! Personally I don’t agree with devision of people as it shows we are not equal so it’s like separating well off people from the not so well off people! And the well off ones get to use extra facilities! And also have their own private sun bathing area away from everyone else but they can use the same pool as everyone else does! Also they had their own private restaurant away from the not so well off people, Doesn’t seem fair to devide people like this in my opinion. Other than that I enjoyed my stay.
Stayed 7 nights in Aug 2023

6/10 Okay

Rami, Doha

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Katrina

Stayed 7 nights in May 2023

10/10 Excellent

houda

Stayed 1 night in Dec 2022

10/10 Excellent

Eunhyun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a pleasant stay for one night. Perfect.
We walked so much all of our trip so wanted to take a break. It was perfect for that. Food is not delicious but its not bad also haha. Alcohol Drinks are not too good but we were just happy that we could drink finally. The staff are very kind. Pool is amazing. The entertainment was impressive also. Would stay here again!
Stayed 1 night in Oct 2022

8/10 Good

souhail

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simply amazing!! Loved everything out there, Thank you all! And expect me back soon! Inchallah ^^
Stayed 4 nights in Jul 2022

6/10 Okay

Raouf

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is not a 5 stars hotel.
Stayed 5 nights in Jul 2022

10/10 Excellent

Brahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of my best stay in a resort the staff was wonderful always smiling courteous helpful food was great amenities were available anytime. Great experience overall. Thanks
Stayed 18 nights in Jun 2022

10/10 Excellent

Kamel, Hamilton

Liked: Staff & service, amenities, property conditions & facilities
Stayed 12 nights in Mar 2022

10/10 Excellent

Oumaima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2022

8/10 Good

anis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 8 nights in Jun 2021

10/10 Excellent

Aymen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel
Very nice hotel at a great location! Staff was very friendly and welcoming, and the food was delicious! Recommended place to stay!
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability of the staff, the quality of the food and the cleanliness of the hotel.
Stayed 7 nights in Feb 2020

8/10 Good

Camille

Liked: Cleanliness, property conditions & facilities, room comfort
We will definitely come back. One of best hotels!
We planned to stay 1 night at this hotel, we decided to extend our stay for a second night as we had an upgrade at or arrival to prestige room along with exclusive access to the prestige lounge. We had a stunning views from our balcony over El Kantaoui Golf course and the mediterranean sea. As a frequent travellers, we can say that this hotel meets the international standards in terms of cleanliness and food quality. The lobby at the hotel is amazing and perfectly designed. The pool has 2 beautiful outdoor pools. The beach is super clean and safe. Our bed was extremely clean and confortable. The service at reception was very good, specially from Mohamed who was very helpful and professional. At the bar, Nabil service was exceptional and was extremely professional as well. Iberostar Diar Al Andalous management needs to work on some gaps though. No guide for each bracelet color. We had no idea what our bracelet’s means. What we can use and what we cannot. Our bracelet was changed twice and we were intimidated in front of everybody. The funniest part for non all inclusive residents, you will enjoy a good quality food at the restaurant. However, you will have to pay for your drinks, including water. Yes!!Water. they will charge WATER at your free dinner you're half or full board. Which is non sense for us. Some of table service guys at the restaurant were not professional at all, and yes they need to go for training. Overall it was an amazing place and we really enjoyed it
Beach
Confortable beach sun-beds.
Amazing beach
Stayed 1 night in Feb 2020

10/10 Excellent

Abdelhalim

Stayed 2 nights in Dec 2019

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
best stay
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
amazing would definetley come back
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Danielle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
A 3.5 Star hotel not 5 star standard
This is not a 5 star hotel potential a 3.5. It’s a pity as there is so much potential. I a week I didn’t see any of the carpets cleaned and there was dirt and rubbish through the halls. We complained about our room bad smell of damp. Stains on pillows and dust in many places. The air conditioning didn’t work and in the height of summer is not acceptable for a so called 5star hotel. On the plus the food was really nice and staff friendly. There are 2 pools and the entertainment staff are always doing activities. The beach I Great sunbed that belong to hotel so no need to bring € to pay. The hotel is nice but not top quality in it current state.
Stayed 7 nights in Jun 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very open and spacious so plenty of room to enjoy relaxing in the sun, either by of the two outdoor pools, adjacent surrounding garden area or on the beach. The bedrooms were good and functional though not luxurious. The hotel staff were very welcoming and worked tirelessly to ensure you had a great stay and always with a smile on their faces. Whilst tips were appreciated, you did not get the feeling that they were doing this for money and genuinely wanted to ensure you had an enjoyable stay. The quality and choice of the food in the main restaurant was excellent with good variety of main dishes, both western and some local. The waiting staff really looked after you and drinks etc were promptly served upon your arrival and request. There was a separate dining area which required booking and was available for a visit once per weeks stay serving either a Tunisian or Italian meal on an alternative night basis. We actually managed to have 3 three visits during our stay. The Tunisian night we attended once and the meal was very poor quality, the other two visits were Italian themed, the first being good, the second was very poor with food lacking flavour and substance. The main bar/entertainment area was a little restrictive in size especially in busy times of the evening. The quality of entertainment was lacking however the entertainment team did an excellent job with what they had and worked tirelessly to engage the customers. Local beer was very good.
Stayed 11 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pools are clean and nice. The staff are very friendly.
Stayed 4 nights in Oct 2018

10/10 Excellent

m, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to beach
Amazing experience overall. Highly recommended to anyone interested in this.
Stayed 13 nights in Feb 2018

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff!
For Tunisia, Sousse, this is as good as it gets. Lovely hotel, nice varied food and great staff; especially Jamal and Karim (at the main bar) and Moncif (in the buffet restaurant) and the animator Amine (absolutely fantastic staff!). Rooms are lovely and clean, however depending on the time of year (I've stayed a few times) you get a lot of pensioners, so the hotel is quite dead in the winter months, but you'd get that everywhere in Sousse. Overall it's the best hotel in Sousse, better than Green Park Concorde and great value for money. Movenpick is the similar but not all inclusive and much more expensive. Thanks so much for everything and hopefully see you soon!
Stayed 6 nights in Feb 2018

8/10 Good

Shirin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good rooms with good view really good buffet. Amazing views for the main restaurant looking over the beach, great location with plenty of restaurants and bars outside of the hotel. Great security. Outside and inside the hotel. As a 5* hotel there are little things which were missing in the room such as the dialling list, a bin in the bathroom, menus of the restaurants in the room. There was no “do not disturb sign” in the room which meant cleaners knocked on our door 3 times sleeping.

2/10 Terrible

HABIBA, Springfield, VA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool swimming
Changed room 3 times in one night up to 4:00am with my family carrying belongings back and for, Did not use the pool at all, people swimming with their robes Restaurants awful people does not respect buffet lines, very stressful #!!!
Stayed 5 nights in Jul 2017

6/10 Okay

kc, Canada

Liked: Staff & service
Decent hotel, but not 5 stars
The Good: The hotel has a beautiful private beach. The rooms are nice, but far from luxurious. The breakfast and dinner buffets are excellent. There are family-friendly activities scheduled throughout the day. The pools are nice and drinks are cheap ($3.00 USD for a gin and tonic). The Bad: The building is starting to show it's age. Both my room and the room next door had ants. In their defense, the cleaning staff tried their best to get rid of the ants, but they just kept coming back. Similarly, the "pub" could use some serious upgrades (lopsided pool table, wobbly plastic chairs, very limited drink selection). My wife went to the spa and was very disappointed. Her masseuse didn't even leave the room while she was getting changed. The final thing to note is that this hotel is not in Sousse - it's in Hamam Sousse, which is about 25 minutes north of Sousse. That's not necessarily a problem, but if you plan on going to the Medina or checking out the nightlife, be prepared to drive. Overall: If you're looking to be pampered in a 5 star hotel, go somewhere else. By North American/European standards, I'd say that this Iberostar is equivalent to an average 4 star hotel. On the other hand, if you are just looking to spend some time at the beach/pool, eat lots of food and drink cheap liquor, this is a good option. It's also quite kid friendly. I paid $75 USD/night (late April/early May) for a double room with breakfast and dinner included and thought that it was a fair price.

10/10 Excellent

Mo from Chicago, Chicago, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Sousse
I stayed at Diar Andalous this summer and I was pleasantly surprised by the the location on the beach; the professionalism of the staff and attention to details. I highly recommend this hotel for the following: 1. They have the best security in the country and visitors should feel very safe. 2. Excellent location in the Kentaoui area and the hitel is on the beach. 3. Great views. It's worth paying the extra to get an ocean view ( Mediterranean) 4. The food is excellent with lots of variety to choose from including fresh juices for breakfast. 5. I was very impressed with the reception I received every time I come here. I dealt with Moez. He is very friendly and very accommodating. He is always smiling and eager to help. Generally speaking the reception at Tunisian hotels (even five star hotels) isn't acceptable by any standard. 6. The private beach front is second to none. 7. The hotel is quite large and offers a number of activities throughout the day. I enjoy walking in the perimeter and all the way to Port Kentaoui ( 15 minute walk). In summary, I highly recommend this hotel. It offers spectacular views of the Mediterranean and you feel very safe.

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They allowed us to check out at 2
Not much guests mostly older people sevice was good but not in the restaurant but food was good. It rained soni couldn't appreciate fully'

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close yet convenient to relax
Comfort and good food

10/10 Excellent

mohammed, libya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Brilliant nice food and frienfly staff.... Just no entertainments facilities, classic music only

6/10 Okay

Atchapat, London

Liked: Property conditions & facilities
Disliked: Staff & service
This hotel should be three stars and not five
Cons: The staff parked cars in ridiculous postions due to an overload of vehicles. Pros: Pool and hotel grounds are beautiful, rooms are flawless. Guards with rifles are always on the beach and at the front entrance. (Standard in Tunisia now) Food and drink are outrageous. I was given no water, no towels, sink was block and room was facing garden view rather then the sea view ( we were booked) on check in day. However this is still not what is expected of a 5* hotel. I think it should be honestly advertised a 3/4* so that people know exactly what they are paying for. Food was ok but again not of the standard I would expect from a 5 star hotel. Services are very bad, staff not trained and dont have any clue for hospitality at all. I never seen similar conditions. I don't recommend you to keep it in your respectful list of hotels. High pricing but zero servicing !!!!! But the drawback is that with the exception of three or four, the staff are a miserable lot: they dont smile and they dont seem to want to be there. We didn't see any English were at the hotel and many of the staff (even the 'greeters' and 'security' don't speak English and with a very unhelpful receptionist. I was so dissappointed with the service I received at this hotel across the board starting with the reception to the room including the service in the restaurant. this hotel should be three stars and not five In most 5 star hotels, your needs will be taken care of.

6/10 Okay

Ingo, Bangkok

Liked: Cleanliness
Disliked: Staff & service
Less than a 4 Star Hotel. Bad service.
Not 5 Star. No service at the pool. You have to take care yourself for everything. Cocktails are very bad. This Hotel sucks!

8/10 Good

Musheir, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel; nice pools, friendly staff ,good food
Very pleasant stay; food was good ; the entertainment staff were very impressive ; they did their best to make us happy. The reception staff and workers were very helpful and friendly; so were the staff on the bars. The cleaning staff did their job very well. My kids and I enjoyed the two pools very much . The beach in front of the hotel wasn't impressive as it had a lot of sea plantation thrown from the sea onto the beach. What was impressive is that you can have something to eat or drink all the time even if you miss the allocated times for the buffets ;as they take some of the food down to the bar area fir people to have if they wish. The massage service in the hotel was very relaxing and professional.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* when it suits them!
I was only given a 5* room after asking for my money back. At £92 per night this should be standard for a 5* hotel. Absolutely shocking!

8/10 Good

Tamer

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with nice beach area.
Had a great time. Nice hotel with good all inclusive Good.