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Reviews of Palm Villas Resort

3.5 out of 5
Palm Villas Resort
40 Warner Street, Port Douglas, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 102 out of 215 reviews" "
Rating 8 - Good. 66 out of 215 reviews" "
Rating 6 - Okay. 32 out of 215 reviews" "
Rating 4 - Poor. 12 out of 215 reviews" "
Rating 2 - Terrible. 3 out of 215 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very well equipped, esp. for cooking own meals. I slept on a rollaway though, which was terrible, mattress too thin. Other than that, a very good place to stay, convenient to central shopping/marina areas.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay close to everything the accommodation maybe a little dated but it is always clean and well presented ..to us it’s like coming home.. Jakob the manager is absolutely brilliant always smiling and extremely helpful in anything you need to know or book , we have stayed there on our last 4 trips to Port Douglas just love it.. Thanks again Jakob for making another stay so good 👍
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful swimming pool. Lovely and quiet accommodation, but still close to all amenities. Kitchen facilities were good. Good value accommodation. Jakob is a great host.
Stayed 13 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for 7 years it is a beautiful place to stay and Jacob is just fantastic always helping you with anything
Stayed 10 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a quick walk to all the pubs, restaurants and port.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious apartment near the main street and bars and restaurants.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location great, quiet, manager pleasant. Pool cold, not much area to sit around it all garden. Cupboards could be wiped out, bed and pillows hard
Stayed 5 nights in Sep 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient accommodation in Port Douglas
It’s amazing - location is good and excellent hospitality from Jacob! Jacob recommended us multiple tours and they were perfect. Most restaurants / shops are around the corner and you do not need a car at all!
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wasn’t really happy with the accommodation, I would have liked fresh towels daily instead of every other day. The fridge didn’t work very well in fact on our last day it actually stopped working altogether. Wasn’t happy with the pool area as there wasn’t enough chairs or area to sit. There was no one to help us up 2 flights of stairs with our luggage, overall it was a very dated resort & would not recommend any one to go there
Stayed 8 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Lovely and close to CDB , clean bed linen , comfy bed, could do with an update ... And a decent clean not just a quick wipe over.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Jackie

Disliked: Cleanliness, staff & service
The shower had not been cleaned. Someone else’s shampoo & soap was in there. I had to wash the saucepan I used before cooking. The sheets didn’t fit the bed. The air conditioning didn’t work properly. The owner disconnects the TV antenna at midnight so you can’t use the TV past then.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was central to everything whithin walking distance.
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The apartment we had (20) was very dated, the cupboards were dirty and the toaster was full of crumbs, long time since it has been cleaned. Very dated furniture and bed was extreme hard. Great location which I felt is its saving grace. Nice manager but obviously he can’t refurbished the privately owned apartments.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Good comfortable, clean facilities at a reasonable price
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
small pool area. Jacob was very helpful. Value for money
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly, clean & comfortable
One night stay, great location, walking distance to all bars and restaurants on Macrossan St. Block away from 4 Mile Beach. Short walk to shops, Marina and Sunday Markets. Older Property with lovely small pool, bbq area. Friendly greeting from reception, apartment was clean and comfortable, cooking facilities and parking on-site.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant, loved every moment! Central accomodation, free parking, so much to see and do!
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
The apartment was in a good location. We stayed for 8 days (Apt. 16) We were given towels but no shampoo or soap. No worries. We bought some from coles. The apartment furniture was thick with dust around the wicker frame but the cushions were clean. The vent in the bathroom was thick with dust, but still worked ok. The inside of the rubbish bin was filthy, house cleaning did empty the bag mid week. These things did not hinder our stay. We left early before reception opened and got home when it was closed.The day before we left, we got soap/sham. I was able to speak to the manager the day before we left. I told him all of the above and also explained I was not going to write a review because we were to busy to do anything about it but thought he should know for the next guests. The manager, Jakob threw his pen across the room and became very abusive, accusing me of kicking him in the head and ruining his whole day. Screaming the building is old and the owners won't spend the needed money. I explained again I was not going to say anything because we should have spoken earlier. I agreed, people who have a problem should speak up at the time. When he started yelling and abusing again, I said stuff you. So here is my review
Stayed 8 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bathroom vents disgusting, floors disgusting.......
Stayed 7 nights in May 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018

6/10 Okay

GB

Travelled with family
Liked: Staff & service
Its close to the Main street in Port Douglas, but fairly basic accommodation which could be doing with an upgrade. Worst of all was the wifi allowance of only 100MB per day, not good if you want to keep in touch. I sent 3 photos via messenger and that used up my allowance for the whole day !! They need to realise most people expect to get a decent amount of wifi these days.
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great spot, close to the Main Street. Room was quiet and a good size. Pool was great. Really good value for money. The manager was so helpful, let us check in early and check out late.
Stayed 7 nights in Dec 2018

4/10 Poor

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Make your own airport shuttle arrangements
So, my only complaint is that it says on the listing “24 hour airport shuttle service is available. Contact property in advance to make arrangement.” Then in fine print at the bottom it says “36AUD per person (one-way)”. I contacted the manager a few weeks before the arrival and he told me it was no problem. Well, what they don’t tell you is that it’s some third party company; they used Sun Palm and Exemplar. Therefore, we were on their timetable. We had to wait an hour and twenty minutes for a shuttle upon arrival, and had to leave at 3AM in order to make out 6:30AM flight. Not only that, but Palm Villas charged me way more than 36AUD per person and it would have been much cheaper to arrange the airport shutter myself.
Stayed 3 nights in Oct 2018

8/10 Good

D&L, NSW

Liked: Cleanliness, staff & service
Did not like smoke from other balconies. Would have rated higher if not for this. (smoking is allowed on balconies)
Stayed 10 nights in Sep 2018

10/10 Excellent

Christine, Perth WA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jakob was so positive, friendly and informative with local knowledge. If it wasn't for Jakob, we would never have found some beautiful sights to see and restaurants to dine. He knew it all.
Stayed 7 nights in Aug 2018

10/10 Excellent

Sif, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!! Great location, very clean, would definitely recommend.
Stayed 6 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very clean very close to town without the noise. We will stay again
Stayed 1 night in Sep 2018

10/10 Excellent

Linda, Broadford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We a a great stay it was amazing we will be back next year 10 out of 10
Stayed 10 nights in Sep 2018

8/10 Good

Seaturtle, Rockhampton

Liked: Staff & service, room comfort
Spacious unit - a little bit dated but very handy and can walk to anywhere in Port Douglas.
Stayed 3 nights in Sep 2018

10/10 Excellent

Niall

Wonderful place to stay
Loved our stay a very quiet place as it only allows couples I’ll be back
Stayed 10 nights in Aug 2018

10/10 Excellent

Ann, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you don’t have a car
I chose Palm Villas because it was half way between 4 mile beach and the Marina and 1 block away from the Main Street which made it a perfect location because I wasn’t driving. The apartment was spacious and comfortable with a shady balcony and all that you’d need for a holiday stay. Much better than a room in a hotel. Jakob, the host, was pleasant and helpful. The pool was big enough for a proper swim and cool and refreshing, surrounded by trees. In other words, I was very happy with my choice.
Stayed 3 nights in Aug 2018

8/10 Good

Geoff, Melbourne, Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and affordable apartment near main st
We arrived late from Cairns but followed the instructions and called ahead, and had no trouble picking up our key. The apartment was just as advertised with comfy bed and lounge setting, and a minimal but adequately equipped kitchenette. It was very clean except for one or two out of the way places. We enjoyed breakfast on the balcony each morning and loved being just two minutes walk from the main street, Macrossan St. We were glad that we had not stayed at one of the places further down the peninsula. We did not turn on the split system A/C, but were glad of the ceiling fans in both lounge and bedroom. Our host, Jakob, was very friendly and helpful and is a mine of information about local sightseeing and activities. We would definitely go back.
Stayed 10 nights in Aug 2018

10/10 Excellent

Graham, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment close to town centre.
We thoroughly enjoyed our stay at Palm Villas Resort. It is in a great location, just 2 minutes walk from the shops or the 4 mile beach at Port Douglas, however being away from the main street by just 1 block means it is very quiet at night. The décor is a bit dated but this didn't detract from our stay. The apartment was very spacious, clean and comfortable and the kitchen had everything we needed. The private balcony was pleasant in the evening. The large flat screen TV was appreciated. The outdoor pool was very clean and well maintained (a touch of luxury). Laundry facilities were good. The owner was very friendly and helpful. Check in experience was good. I would highly recommend Palm Villas Resort.
Stayed 7 nights in Jul 2018

10/10 Excellent

KB, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & close to food & shopping
Our 4th stay there; pretty quiet yet close to food & shopping & walking distance to marina. Host Jacob has given good tip on reef trips to do
Stayed 5 nights in Aug 2018

8/10 Good

Linda&John, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect For Our Needs
Excellent location, 2 minutes walk to Macrossan St shops, and about 5 mins walk to four mile beach. Comfortable and clean apartment. We had ground floor which was good. Jakob was an excellent host, he gave us plenty of info. and advice. Parking is fairly limited but there was plenty in Warner St, - we only had to park in the street once over the 8 nights we stayed No complaints at all
Stayed 8 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Ok
The place was adequate. The internet was woeful - expired before the 24 hours was up - cancelled due to the 100gb being used up when we had only checked email. Slow to load for email
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm Villas is in a fantastic location in Port Douglas. One street off the main street. No traffic and easy to park. The host, Jacob, was delightful. The room was great - lovely private verandah, everything we needed in the kitchen, clean, small lounge with big TV, lots of pillows etc in the bedroom. Free washing and drying. Jacob was full of great advice for tours and restaurants.
Stayed 5 nights in Jul 2018

8/10 Good

Tricia, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Location provided easy walking access to the Marina for a range of activities or just strolling.
Stayed 7 nights in Jul 2018

6/10 Okay

Karenne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a Good Clean
On arrival the Air Conditioning had flooded the floor & baggage got wet.Jacob offered to dry it.We are still waiting.The bathroom was disgusting.Had to buy Room Deodouriser.The Kithen bin was disgusting.The White Towels had brown marks. The only good thing was that it was central to everything.
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, spacious apartment central to town.
We received a very warm welcome from the manager.We had a wonderful 5 days enjoying beach walks, hiring bikes, doing yoga classes, wining and dining at a variety of places, enjoying the pool area and generally enjoying this beautiful, lush tropical place and its warm weather. Truly restful.
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
No toilet paper, had to use there hand towels to wip my bum, the bin stank
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean close to beach and shops
Stayed 8 nights in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great location close to Main Street.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all facilities
We had a great stay. Our accommodation was close to the marina, shops, restaurants and beach. We had no car and could walk everywhere. If we wanted to go on a tour Jacob would recommend who to go with and book it for us.
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy apartment. Well equipped for self catering. Good pool. Situated walking distance to main street shopping, beach and wharf areas. Friendly welcoming reception staff ready to oblige with information and requests. Will defintelyvstay there again.
Stayed 10 nights in Apr 2018