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Reviews of Driftwood Mantaray

3.5 out of 5
Driftwood Mantaray
65 Macrossan Street, Port Douglas, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 58 reviews" "
Rating 8 - Good. 19 out of 58 reviews" "
Rating 6 - Okay. 10 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing, we were in the loft that had a balcony overlooking the pool . We were in walking distance to the beach, shops and fantastic restaurants. The staff could not have been more helpful and we will return.
Stayed 4 nights in Feb 2024
Response from The Driftwood Mantaray Team on 14 Feb 2024
Thank you so much for your kind review Sue. We are glad you enjoyed your time with us and look forward to welcoming you again in the future.

10/10 Excellent

Bronwyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation close to everything would definitely recommend. The only negative was a bit noisy next door due to reconstruction going on however but we aware could not be helped
Stayed 3 nights in Jan 2024
Response from The Driftwood Mantaray Team on 29 Jan 2024
Thank you for your kind review Bronwyn. We hope to welcome you again in the future.

8/10 Good

Christopher

Travelled with family
Liked: Property conditions & facilities, room comfort
Ok short stay in circumstances
Checking in late, room was meant to be open but wasn't. Had to call emergency number and took a further 15-20 minutes to access room. Cleanliness okay but some areas (particularly floors and balcony) wasn't well cleaned. Due to emergency issues with water supply (we visited shortly after a cyclone and record flooding) we had no water for >24 hours. Thankfully we received government text, stocked own water and sorted. No communication from reception, no offer of help with water supply Rooms overall were okay, could possibly use some modernisation (rooms/bathrooms we have weren't those in pictures). Master bedroom also had stairs leading up to bed meaning parents felt uncomfortable using that room and had to take twin Overall reasonable value for money, good size room, nice pool area. Few reasonably small things noted above otherwise would rate higher
Stayed 4 nights in Dec 2023
Response from Seascape Holidays Team on 29 Jan 2024
Thank you for your review Christopher. We apologise for your room not being left open and we have addressed this with our housekeeping staff. The water issues here in Port Douglas at the time were not planned or advised of by council beforehand. We found out the same time that you did. We welcome any guests to come and see us in our on-site office with any concerns, or to call our after-hours number clearly displayed on our office door when closed. We are glad you enjoyed the rest of your stay and hope to welcome you again in the future. Kindest regards

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within easy walking distance of beach, shopping and dining. Property was as described and very comfortable. We would stay again.
Stayed 5 nights in Oct 2023
Response from The Driftwood Mantaray Team on 23 Oct 2023
Thanks for your kind review Tracy. We hope to welcome you again in the future.

6/10 Okay

Kathy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, spacious 2 bedroom apartment, very old bathrooms, pool area.
Stayed 3 nights in Jun 2023

6/10 Okay

Maree

Kids and family place not for couples
More for families and kids than couples Pool and it’s surrounding was full of kids and their pool toys for most of each day. Unit 11 needs a total Reno and the out side patio area dingy and dark with no airflow. Great location and free parking.
Stayed 3 nights in Dec 2022

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, everything you needed at the apartment. Friendly staff
Stayed 6 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location, easy parking, good size apartment but just needed a good deep clean. For this time that we are living in with Covid, I feel that cleaning should have been to a higher standard. Light switches, walls and floor I don't believe have been cleaned for a while, there was a sign that read in the kitchen $25 cleaning fee if the dishes are found dirty. Well we washed the dishes before using them and soaked the red wine out of the glasses.
Stayed 3 nights in Sep 2021
Response from Tom on 6 Oct 2021
Dear Anonymous. Thank you for the feedback. We pride ourselves on our cleaning standards so I apologize for these housekeeping issues. I am sorry that we were not given an opportunity to sort out these issues during your stay.I have passed on your comments to our cleaning company.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to beach and shops Staff very friendly Nice apartment.. great value for money
Stayed 7 nights in Jun 2021
Response from Tom on 19 Jun 2021
Thank you for this great review

8/10 Good

Donna

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Older style Budget accommodation in great location
Location is excellent and reception was very welcoming and helpful. Property was very good price wise but easy to see why. The property is very old although our kitchen had recently had a makeover & looked new. The cleanliness was ok but we found mouldy chopstix in the top of the dishwasher and there was only 1 toilet roll for 3 people for 5 days & no dishwashing liquid so we ended up just buying our own. The knob for the fan in the 2nd br was broken and there was also no laundry liquid, not even a sachet, we didnt expect a whole container. The laundry trough cupboard was full of old paint tins as well. The room itself was very spacious and definitely suited our needs but I'm not sure we would stay here again. The other thing is the car park spaces are very hard to get in and out off, hence us scraping our car along one of the drainpipes trying to manouver out. So choose your space wisely or park out front deoending on size of your car its tricky.
Stayed 5 nights in May 2021
Response from Tom on 27 May 2021
Thank you for your review and feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was on the Main Street, close to shops and the beach. We had plenty of space which was good as we were a family of four
Stayed 3 nights in Apr 2021
Response from Tom on 18 Apr 2021
Thank you for your positive review

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach.
Great location so close to the beach and to town, large apartment with good facilities just a little bit dark in this specific apartment on the ground floor, set back under balconies above. Overall happy with the accomodation.
Stayed 5 nights in Jan 2021
Response from Ian on 27 Jan 2021
Thanks for the review, ye it is a bit dark, but pool gate access to the pool area from your balcony. Cheers

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Perfect!
We stayed here for 6 nights (originally had 5 booked but ended up extending) in #12 which is a deluxe 2 bedroom/2 bathroom apartment and we absolutely loved everything about it! The location is PERFECT! Walking distance to everything. Less than 1 minute to the beach in one direction and less than 1 minute to the start of the shopping/eating area in the other. Grocery store a short walk and having a kitchen made it easy do meals. Washing machine and dryer was handy as we traveled with our family. The whole apartment was very clean. The pool was fantastic and there was a bbq by it so was nice to cook while the kids swam. Very quiet location and views were fantastic. Enjoyed having breakfast on the balcony every morning watching the sun come up over the beautiful greenery. Tom checked us in and he was great! Made it all very easy for us. Will definitely stay here again when we return to Pt. Douglas.
Stayed 5 nights in Feb 2020
Response from Tom on 12 Feb 2020
Great to meet you guys! Thanks for the wonderful review! Hope to host you again in the future! kind regards Tom

8/10 Good

Klas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice appartement
It was a nice appartement with great area.
Stayed 3 nights in Nov 2019
Response from Frank on 26 Nov 2019
Thanks for your review. Come visit with us again.

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2019
Response from Ian on 20 Nov 2019
Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location (so close to the beach and restaurants) cost of accomodation was good and reasonable. Loved the 2 pools, 95% of the time our family had a pool to themselves to enjoy. Rooms were great, clean and comfortable and well presented.
Stayed 8 nights in Nov 2019
Response from Ian on 13 Nov 2019
Thanks for the review, so glad you had a wonderful holiday

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2019
Response from Tom on 1 Oct 2019
Thank you for the positive rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from tom on 22 Sept 2019
thank you for your positive rating. Hope you enjoyed your stay

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murray’s vacation with Mel
Fantastic weather location was perfect apartment a bit dated but that’s how it is with older places was great for a 2BR 2BA apartment away from the major resorts but you can walk everywhere. Manager more than helpful and great communication looking after us. Free WiFi and parking, you can hire bikes around the corner (500m) great rates and ride everywhere. Thanks from the 4 of us.
Stayed 10 nights in Aug 2019
Response from TH on 1 Oct 2019
Thanks for the positive review

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome time away great location close to beach and shops
Stayed 7 nights in Aug 2019
Response from Frank on 1 Sept 2019
Thanks or staying with us here at Seascape Holidays in Port Douglas. Please come back and see us again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to beach, shops and restaurants. Nice clean room. Would recommend.
Stayed 4 nights in Aug 2019
Response from TH on 1 Oct 2019
Thanks for the positive review

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice aparment...some noise concerns
Very nice apartment in a great location. Steps from the beach, 5 minutes or less to the Surf Club, and right on the main shopping/restaurant street. Our apartment had laundry (washer&dryer), two bedrooms and two washrooms. Kitchen was reasonably well stocked with cutlery & plates, etc. Pools were nice. We were there in the winter, so were sleeping with the windows open. The first night a neighbour below and beside our room was watching TV at unbelievably high volume with his patio door open...so loud that his TV was very loud in our apartment. Luckily he shut off the TV at 22:30 after American Idol finished. All three nights we were there, garbage or recycling trucks woke us up between 06:45 to 07:00 as they were picking up bins nearby. One morning (at 07:00) someone in a diesel Hilux ute parked under our bedroom window beside the recycling bins and left his truck idling for 20 minutes while he searched through the bins for bottles. So I do have to say that noise was a nuisance during our stay. Other than the noise it was a nice apartment and I would stay there again.
Stayed 3 nights in Jul 2019
Response from Tom on 23 Jul 2019
Hi Steven Thank you for your positive review. I am sorry about your noise issues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Loved the 1 bedroom unit. Had enough equipment to cook serve and eat. Laundry was also good
Stayed 4 nights in Jun 2019
Response from Seascape Holidays on 2 Jul 2019
So glad you enjoyed your stay with us. Come back soon. Regards, Frank

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Comfortable living space and well sited close to the beach and shops/cafes/restaurants. Light and airy room with a small balcony overlooking the pool. A bit noisy at night and early morning being on the main road but not too bad. The apartment was a bit tired and that led to it being not as clean as we would have liked. It was a bit low on crockery, cooking utensils, etc. Overall I would recommend it for the position and price.
Stayed 8 nights in Jun 2019
Response from Tom on 26 Jun 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position, walking distance to shops restaurants and beach
Stayed 7 nights in May 2019
Response from Frank on 22 May 2019
Thanks for your review. Glad you had a good time in Port Douglas.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained property, with modern furnishings. No musty smell! Easy check in/out process. Great that is walking distance to restaurants etc.
Stayed 7 nights in May 2019
Response from tom on 26 Jun 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, will definately book with this property when we go back to port douglas
Stayed 3 nights in May 2019
Response from Frank on 14 May 2019
Thanks so much for staying with us at Drfitwood Mantaray/Seascape Holidays. Come see us again in beautiful Port Douglas.

6/10 Okay

gordon, Perth

Travelled with partner
Very handy to all services in port douglas and near 4 mile beach
Stayed 7 nights in Apr 2019
Response from Tom on 26 Jun 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Pool was not clean- murky most days- small Balcony fly screen door didn’t close properly so we had to shut the door instead of allowing fresh air in Insufficient supply of bathroom supplies Kitchen power wasn’t on, we were not informed how to turn on the power to use the stove and oven. We figured it out by not really necessary to start the rental with the power off Ceiling fans were a blessing
Stayed 7 nights in Apr 2019

8/10 Good

Suesim7, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach. Value for money. Wifi strength and signal was sporadic. Clean and comfortable. Pool was good
Stayed 5 nights in Nov 2018
Response from SH on 20 Nov 2018
Thank you for taking the time to review our accommodation.

10/10 Excellent

Helen, Gippsland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very friendly staff unit a little dated but very functional nice pools unit nice and clean comfy beds great spot to stay in port douglas
Stayed 7 nights in Nov 2018
Response from SH on 17 Nov 2018
Hi Helen, Thank you for taking the time to review our accommodation. We do our best to provide a great experience for all of our guests. Take Care and Hope to see you in Port Douglas again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location clean standard rooms close to beach quiet end of town
Stayed 3 nights in Aug 2018
Response from SH on 15 Aug 2018
Thank you Staying with Seascape Holidays, we are glad you had a nice stay, and enjoyed your time in Port Douglas. Your review is appreciated and we thank you. Regards Seascape Holidays Management

8/10 Good

Jane, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice place to stay
Well located near Four-mile Beach and on Macrossan Street. Very comfortable and practical.
Stayed 5 nights in Jul 2018
Response from SH on 8 Aug 2018
Thank you for taking the time to write a review Jane. Your feedback is appreciated. We are so happy that you had a wonderful stay with us. Port Douglas will be waiting for your return Kind Regards Seascape Holidays

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, about 40 second walk to the beach. Our room had been renovated and had everything we needed. The pool areas were nice and perfect for my 3 year old son and 2 year old nephew to have a splash.
Stayed 7 nights in Jun 2018
Response from SH on 8 Aug 2018
Thank you for taking time to write a review, all feedback is greatly appreciated. We are very Happy that you had a wonderful time at Driftwood Mantaray. We Hope to see you again soon in Port Douglas. Kind Regards Seascape Holidays

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect family holiday location
Great pools for the kids, fresh accommodation perfect location near cafes shops restaurants and beach. Relaxing holiday retreat feel !
Stayed 5 nights in Apr 2018
Response from Sarah on 2 May 2018
Thank you for your review, we are happy that you enjoyed your stay. Regards Seascape Holidays

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a two bedroom plus loft apartment. For the price we paid for a large family, the apartment was fantastic. Lots of space, two pools, close to everything. I would recommend Driftwood, and if we visited again, would stay again.
Response from SH on 2 May 2018
Thank you for your Review, It was our pleasure having you stay Seascape Holidays Management Team

10/10 Excellent

kat, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What's not to love
Close to beach, on the main tourist drag but far away enough that you don't get the noise. Everything in walking distance. Facilities perfect for a family with three boys 5yrs and under. Would recommend and stay there again.
Stayed 4 nights in Apr 2018
Response from SH on 2 May 2018
Thank you for Staying with Seascape Holidays, We are happy you enjoyed your stay with us. Regards Seascape Holidays Team

6/10 Okay

Christine, GORDONVALE

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great location and spacious vs needs updating and
Unit 2. Self checked in due to being Good Friday. No worries. Room was spacious. Location was perfect to walk everywhere and price wasnt too bad.the kitchen had everything we needed. Dishwasher and washing machine were great. What the unit did lack was a really good clean. The patio was dirty. There was mould on the lounge pillows (dusty and stained mould), stains on walls and blinds, dust and dirt on power points, skirting, behind doors. The ensuite toilet lid didnt stay up and kept falling down, which was annoying. The unit needs a good update or maintenance and a thorough clean.
Stayed 2 nights in Mar 2018
Response from SH on 2 May 2018
Thank you for staying with Seascape Holidays, We are sorry to hear that you had some issues with your unit. Did you bring this up with the Team, as we would have happily had housekeeping come back into your unit. Unfortunately just prior to the time of your stay we had some very bad weather which lead to more than normal humidity which in the tropics can cause issues in our units. We apologise for any inconvenience caused, and have taken action on your mentioned issues. Regards Seascape Holidays Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Beautiful upstairs balcony. 2 pools. Everything need for family vacation - kitchen, laundry, space.
Stayed 3 nights in Mar 2018
Response from Tom on 20 Mar 2018
Thank you for this great review! Glad you enjoyed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartment
Perfect from start to finish. Thanks for a great holiday
Stayed 4 nights in Jan 2018
Response from Tom on 9 Jan 2018
Thank you for your positive feedback

10/10 Excellent

Em, north qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great place for families. Older apartments but very comfortable and so close to the beach, shops and restaurants. I would definitely stay here again.
Stayed 2 nights in Oct 2017

8/10 Good

Lee, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to walk to everything
Nice and quiet, lovely air-con and breezes, WiFi mostly didn't work though and we'd have liked softer, flatter pillows

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic location for family holiday. Stayed in the 3 bedroom it was very spacious.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Perfect location, however
Perfect location within metres of the beach and on the main street of port douglas, however for the peak season prices paid the room needs a bit of love and especially a good clean! Overall, due mainly to the location, our stay was good, but for the $ you could probably find better.

6/10 Okay

Sublime80, Brisbane

Liked: Room comfort
Disliked: Staff & service
Great location but In need of some love and care
Great building in excellent location. We had a 2 bedroom apartment which was nice and big and overall clean. However the interior of the room needs an overhaul in regards to maintenance. Our clothes dryer didn't work , we had no tv reception for the first day and the bathroom desperately needs an exhaust and more than one towel rack . Also management is not receptive enough to handle complaints and act effectively on them from our experience.

2/10 Terrible

Deb & Dave, Sydney, Australia

Disliked: Property conditions & facilities, room comfort
Port Douglas Short Break
We booked a 3 bedroom apartment for 6 adults and stayed in apartment number 6. While the location of the apartment was great we were very disappointed with the accommodation. We had only 5 chairs at the dining table and only 4 chairs on the balcony. The dinner plates and bowels were all different, not 6 matching. The 2 large lounge chairs were so uncomfortable that we had to sit on the decoration cushions. They should go straight to the tip. There is a general lack of maintenance on the whole apartment. Many lights did not work. One toilet took 5 minutes to fill after flushing. A shower screen door was very difficult to close and needs major adjusting. Several bedroom doors squeaked when opened and closed and one would not even latch. The lounge room ceiling fan had no adjusting knob and one bedroom air conditioner had no remote control. The accommodation was very disappointing.

10/10 Excellent

Bernadette, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family holiday
Great location not far from the start and finish of the race which is exactly what we were looking for. Room was great, Spa didn't work but other than that great place

8/10 Good

John, Devonport

Liked: Cleanliness, staff & service, room comfort
Good Value
Fairly basic accommodation but in a great location at the beach end of McCrossan St. Good value for the price we paid and had everything we needed.

6/10 Okay

Verified traveller

Enjoyed stay. How could one not enjoy the tropics. Hotel in ideal position close to beach and main stream shops and restaurants.

8/10 Good

Alicia, Cairns, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to beach & quick walk 2 town
Not the most modern room, some fixtures are pretty old but it's very clean, spacious and comfortable.