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Reviews of The Royal Guest House

3 out of 5
The Royal Guest House
8 Beach Crescent, Port Alfred, Eastern Cape

Reviews

6.2
Rating 10 - Excellent. 3 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

Cecilia

Stayed 2 nights in Dec 2023

2/10 Terrible

Roelof

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our company made a reservation for a business associate, 16 September 2019, based on reviews and pictures of the Guest House. I booked the superior room for the guest, thinking that it will be of the highest standard rooms available. What a disappointment for our guest and embarrassment for us as the company that made the booking. Smelly room and shattered glass above shower. Unfortunately I will never recommend this Guest House to anyone.
Stayed 1 night in Sep 2019

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Daniel, Entebbe, Uganda

Liked: Cleanliness
Disliked: Room comfort
Staff was not in the premises when I checked in. And also on my check out there was none at the reception. I just had to leave. Furniture requires repair.
Stayed 2 nights in Sep 2018
Response from Leo on 12 Sept 2018
Good Day Daniel Thank you very much for finding time to review us. We will look into your concerns and make sure you have a pleasant stay the next time you will visit our establishment Best of Regards Leo RGH Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service
This property was very quiet. Additionally, it is within walking distance to the beach! Will definitely be back!
Stayed 1 night in Jul 2018

2/10 Terrible

Ian, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor state of repair
hotel needs a lot of attention

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mbekezeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room 1
Very comfortable, good service and good value. The room was fine except the is not door for the toilet and bathroom limiting privacy in the room. Also there was a lot of noise from the dining and patio area that came into room 1 .

4/10 Poor

Bruno

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Royal at all!
It was possibly Royal a while ago. We booked 2 De luxe rooms with balcony: there was no balcony and no views, only electric fences. The hotel is not in good shape: the deck needs repairs, one stair is blocked with bricks. The room description says: minibar and bath robe - we are still looking for them. We arrived at 6:15pm. Only a security person was there. Impossible to claim about the rooms and to get info about where to go for dinner. And in the morning impossible to see the manager: nobody comes before noon. Breakfast people were nice - they do what they can - but breakfast was poor with basic items (Nescafe, etc)
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness