Family Hotels & Resorts in Pontoise from NZ$134

"Excellent in all departments"

"Poor communication with the host. I called in to Expedia and they said they would call me back. Never did. The photos of the room were deceptive. The loft sleeping area is only suitable for someone who can crawl into a 2’x2’ entrance."

"Staff were professional and friendly. Would have liked a bottle of water included in the room rate as well as hair conditioner and carpet in room could do with a wet clean but room and bathroom very clean other than that. "

"Wonderful staff, very clean rooms. Beautiful views from the room. Located within easy walking distance of everything I wanted to see."

"Location, Clean room, Breakfast, staff"

"Excellent customer service. Very helpful stuff. Convenient location close to everything."

"We were put in a first floor room which had a non working thermostat, No power to the desk area so couldn't charge phones, etc, no furniture to put luggage on, and a very high tub which needs a step stool to enter safely.... basically worse than a Motel 6 for many times the cost..... After complaining we were shifted to a much better room... however, the hotel should not be renting rooms like the initial room- it should be demolished and rebuilt!"

"When I originally booked this hotel, I realized within minutes that I had accidentally booked for the date my flight left the U.S. rather than the date I would actually arrive in Paris. Even though I caught the mistake immediately, the hotel refused to let me change the reservation dates. I explained that I would be arriving the following day, and they assured me that this would not be an issue. Because I had booked the stay months in advance, I followed up again with the hotel several days before my trip — both by email and by phone — to confirm that my room would be held and that I would not be marked as a no-show. I completed every pre-check-in document they sent and gave every possible indication that I would, in fact, be arriving. Despite all of this, the hotel gave my room away. When I arrived, I was told my reserved room was no longer available, yet I was still charged for the extra night — even though they clearly profited from reselling the room to someone else. They attempted to offer me a replacement room without the view I had specifically paid extra for, along with a complimentary breakfast as compensation. Neither came close to addressing the cost difference, inconvenience, or frustration caused by the situation. I would never recommend staying here."

"This was a comfortable base for my exploration of the Marais district. Near several metro stations and walkable to everything of interest in the neighborhood. My room was spacious by Paris standards. Staff were uniformly friendly and helpful. There is a lovely courtyard to sit and have a drink in after dinner. All in all a good stay!"