4/10 Poor
Andy
25 Feb 2016
Bitterly Disappointed with Cleanliness & Service
So disappointed with this hotel & lack of service provided. The room was nicely decorated & the bathroom was luxurious with marble floors, walls & 2 sinks with premium toiletries. We started noticing a LOT of flies flying around & there were cobwebs everywhere. Took 30min killing ~15 flies before giving up. We then opened the toilet bowl & saw it was covered with faeces! Obviously someone had used the toilet before we checked in & nobody checked! The bathroom hand towel was used & there was an opened soap bar in the sink. (I have the photos to verify these). I had to clean off the faeces from the toilet bowl myself
There was no one to call as there was no phone reception & landline in the place. No one was manning the place (we only called the cleaner to check in ~10pm). We checked the next day morning at the main building but no one was around. We emailed the owner (Mr Saku Nathan) at night when we were in Halls Gap (with pictures). His reply was basically ‘Sorry/just changed a new cleaner/discounts on the next visit/we are located in Melbourne City”. Seriously? After I emailed him back, there was ZERO response from him. Be rest assured, unless new management comes in, I will NOT be back. This was actually such a waste as it was a lovely room. Really hope something can be done about this.
Note that it is pitch black at night. We had a hard time finding the place on the dirt road as there was no road signage other than tiny numbers ‘30’ & ‘32’ pinned to the trees.