Polo Trace Hotels, Delray Beach

"The staff was amazing. The ladies at the front desk in the morning and evening were great in assisting me with my needs. The room was prepared and ready on time for me. WiFi worked immediately and although I needed assistance with the premium WiFi (system error) the front desk attendants made it seamless for me. The breakfast was set up on time and everything was readily available."

"Breakfast was freash and area clean."

"Did not stay here, requested a refund and the site failed to provide one. "

"I love that Sonesta is close to restaurants and shopping. The pool was great. Unfortunately the hot tub motor was not in service at the end of my visit."

"Great staff-all aspects Restaurants very good and convenient Relaxing atmosphere Pools well maintained and great beach location Only recommendation would be to provide safety grab bars for shower/tub"

"Dirty, run down and smell like mold. A lot of live-ins lurking around"

"Our stay at Opal had some positives, but the check-in experience and overall communication were disappointing and set the tone for the visit. At arrival, there was confusion around our reservation and very little proactive communication from the staff. We weren’t clearly informed about what was happening, what the delay was, or what to expect next. Instead of feeling welcomed, we felt like we had to keep asking questions just to understand basic details. Throughout the stay, this lack of communication continued in smaller ways—information wasn’t clearly shared, and we often had to follow up ourselves rather than staff anticipating needs or keeping us informed. To their credit, the hotel did offer some compensation (drink vouchers and breakfast), which was appreciated. However, those gestures didn’t fully make up for the initial experience and ongoing communication gaps. For a property at this level, I would expect a much more organized and proactive approach—especially at check-in, which is the first impression. With better communication and clearer coordination, this could easily be a much stronger guest experience."

"Gorgeous "

"Price performance fit and I felt safe and comfortable. Would definitely stay at nova inn again."