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Reviews of Villa Torre Bianca by Emily Hotels

5 out of 5
Villa Torre Bianca by Emily Hotels
Contrada Scattone 916, Triggianello, Polignano a Mare, BA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 28 out of 33 reviews" "
Rating 8 - Good. 4 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

MARC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like royalty. A special thank you to Bianca who was a delight.
Stayed 5 nights in Oct 2023
Response from Serena on 11 Oct 2023
Dear Mr Mansour,Thank you very much for your positive feedback! We are happy to know that you enjoyed your stay at Mazzarelli Creative Resort. We are always ready to provide an unforgettable experience for our guests and reading your words is very gratifying to us.We truly hope to welcome you again in the future. It will be a pleasure to host you again!

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
I stay often at 5* properties and this one checks every box. I was a bit concerned of staying here without having a car, but it’s very accessible even by a tuk from the train station. When you’re at the property they can arrange private transportation to get you anywhere you need to go as well. The property is beautiful, well maintained and excellent staff that goes out of their way to make the experience wonderful.
Stayed 1 night in Jul 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stunning property and room!
Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful introduction to Puglia
The Mazarelli Creative resort is an exceptional property. It is a beautifully renovated villa decorated with excellent taste and functionality. Each room appears to have it’s own entrance and patio area. You are surrounded by fruit and olive trees. It’s so serene. Ciara is a delightful hostess. They serve a delicious breakfast in a lovely outdoor setting. Highly recommend.
Stayed 1 night in Sep 2022

10/10 Excellent

JEAN PAUL

Stayed 4 nights in Jul 2022

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
It is a lovely hotel and people are so nice but the walls were very thin in our room and we could hear our neighbours even just cough!
Stayed 3 nights in Sep 2019
Response from Serena Front Office on 24 Sept 2019
Thank you so much, Mrs Caroline. We need our guest's feedback in order to improve our structure and its services. We would be glad to meet you again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Thé wifi was pathetic. We were in the Royal Suite but had little, if any signal. As we were going to a family wedding, it was very important to keep in touch. I felt that staff didn’t care and we were told that « it’s in the countryside » well so we’re all the hotels we stayed in on the way through France and Italy. The wedding venue, 2kms away, also i the countryside, had excellent WiFi. Definitely not 5*. We’ve stayed in 5* hotels all round the world and this LOOKs good but is very disappointing. For example, for four nights stay we only had two little bottles of complimentary water the first day when the temperature was about 28 degrees. Toiletries were the same as in Agrotourismo. The design of the room looks good but is totally impractical if you have a lot of luggage. The road to the hotel is like a dirt track, that is, if you manage to find the place. Very difficult to locate. Don’t bother with the restaurant. Thé breakfast area (and restaurant) allows dogs and we saw a dog being sick on the table and then it was allowed to wander back in and approach us. This is a stylish hotel which could be excellent
Stayed 3 nights in Sep 2019
Response from staff on 20 Sept 2019
Dear Mrs, thank you for feedback, we appreciate so much your review upon Mazzarelli resort. we are improving the wifi line and we are aware about this disservice, but let me say that our staff wasn't lacking of kindness and courtesy during your stay. we were all the times available and at your disposal as with all of our inner guests. we are in the countryside and the road follows the beauty of the nature's style as the design inspired to our amazing taylor made Mr mazzarelli. Finally, we are sorry that you did not notice (as soon as you booked the room) that our resort is pet friendly. we hope to welcome you here again best regards staff mazzarelli

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t rate the Mazzarelli resort highly enough. Wonderful staff, stunning setting and a beautiful place.
Stayed 4 nights in Aug 2019
Response from Serena on 12 Aug 2019
Thank you for your feedback! We are glad you enjoyed your time at our Resort. Mazzarelli Creative Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jul 2019
Response from Serena on 12 Aug 2019
Thank you for your feedback! Mazzarelli Creative Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Mazzarelli
Mazzarelli creative is in a really beautiful area of Puglia, and very convenient to Polignano e Mare and the beaches about an hour south of there. The rooms are very large and spacious and clean. The furniture is totally nice but not luxurious. The dinner there is top notch. One of the two best meals we had. The breakfast offering is a bit lackluster. For example, the scrambled eggs sitting in the hot holder were dried out. I would definitely stay here again overall though.
Stayed 6 nights in Jul 2019
Response from deborah on 11 Jul 2019
Thank you for your feedback. our guest's review are very important for us to improve the services. we hope to have you here againg. best regards Mazzarelli's creative resort staff

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous property with the friendliest staff. Can’t wait to return one day with our daughter. Only fault was that the WiFi didn’t work in our room. Every staff member was incredible and really made our stay so special
Stayed 7 nights in May 2019
Response from deborah on 24 Jun 2019
thank you for your feedback. our customer's review are important to improve every day our services. we waiting for yor and your daughter next year. deborah and M. C. R staff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding facility and grounds. Stunning pool and views over the countryside. Staff warm and friendly. The food is very good at restaurant. We hated to leave after 3 days. There could be more information about Mr. Mazzarelli, his company and the highlights of surrounding area with a map to guide guests. All to make our time in the area more enjoyable and interesting.
Stayed 3 nights in Jun 2019
Response from deborah on 11 Jul 2019
thank you for your feedback we waiting for you next holidays for relaxing and spending more days here. best regards deborah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Serena on 12 Aug 2019
Thank you for your feedback! Mazzarelli Creative Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and Stunning!
Outstanding and Stunning! The hotel, the service, the room, the food....ALL outstanding and Stunning!
Stayed 2 nights in Sep 2018

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iwhat a nice surprise. Peaceful
Stayed 1 night in Sep 2017

8/10 Good

Wing Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Grace Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite hotel set in beautiful countryside
We booked this hotel for Easter weekend based on its quiet location and proximity to popular tourist towns. We loved everything about our stay - the hotel staff were extremely friendly and helpful, they added small unexpected touches to everything, and made us feel very welcome. The hotel itself is beautiful, well equipped and has incredible views in all directions. The room was spacious, had everything we needed and was very comfortable. I would recommend this hotel to anyone looking for somewhere special and secluded.

10/10 Excellent

Dan George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAZZARELLI
Probably one of the most enjoyable stays. New hotel in the heart of Puglia.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay. The personnel was very kind and helpful. Our suite on the top of the tower was wonderful. Thanks again to the personnel!
Stayed 5 nights in Sep 2023
Response from Serena on 29 Sept 2023
Dear Mrs Ohse, our staff cares about your opinion, and thanks you for being here, enjoying your stay in Apulia. We look forward to host you again in the future!Kindest regards

10/10 Excellent

Satu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upea hotelli
Upea hotelli ja mahtava palvelu. Saimme kaiken tarvittavan avun kampaajasta, vuokra-autoon! Huoneemme oli todella hieno ja korkea huonekorkeus lisäsi kohteen erikoisuutta
Stayed 3 nights in Jun 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apulian Luxury Retreat
Splendidly renovated historical villa in the Apulian countryside surrounded by olive tree groves. The duplex Royal Suite in the property’s tower is absolutely mind blowing with its 360 degree views and the superb terrace. It’s almost like a room in the sky. The excellent cuisine based on local products (2 menu choices for dinner, changing every day) suits the overall tranquil and relaxed atmosphere. The staff has been very kind and helpful and it’s been enjoyable to chat with one or the other during the stay. Thank you for providing a memorable experience.
The beautifully renovated villa.
The Royal Suite: a room in the sky.
Breathtaking views of the Apulian countryside.
Splendid pool area for lazy days.
Stayed 6 nights in Aug 2022

10/10 Excellent

Raphael, LONDON

Stayed 2 nights in Aug 2022

10/10 Excellent

Tiziana

Stayed 2 nights in Aug 2022

10/10 Excellent

Iolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curato ed attenti ad ogni dettaglio. Un'oasi di pace e relax a pochi minuti da tutto
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Serena on 12 Aug 2019
Thank you for your feedback! Mazzarelli Creative Resort

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfeito
Hotel ótimo! Foi uma surpresa muito agradável Achei que não seria fácil de ir a Polignano a Mare mas eh ,muito perto e a estrada linda foi tudo perfeito A unica coisa que me desagradou foi terem debitado na minha conta o valor das diárias 14 dias antes do check in como todos os hotéis fazem normalmente Mas assim mesmo voltaria
Stayed 4 nights in Jun 2019
Response from Serena on 12 Aug 2019
Thank you for your feedback! Mazzarelli Creative Resort

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto raffinata ed elegante. Personale cortese e professionale.
Stayed 2 nights in Apr 2019
Response from Mazzarelli Creative Resort on 8 May 2019
Grazie mille per la Sua gentilissima review e per aver trovato il tempo di dedicarci un commento. La preghiamo di tornarci a trovare questa rimane la sua casa lontano da casa. Carissimi saluti Lo staff del Mazzarelli Resort

10/10 Excellent

Eunice Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ELEGANTE
O Hotell fica em um lugar lindo ,uma Zona Rural há 15 minutos de Polignano a Mare ! A recepção foi calorosa ! Os apartamentos de frente para a piscina são espaçosos e confortáveise com limpeza impecável O Hotel é elegante na decoração , staff e gastronomia ! O café da manhã é completo e gentilmente atende aos pedidos extras ! O restaurate tem preço justo e pratos bem elaborados ! Elogio especial para a Deborah ,que está muito bem Preparada para orientar os hóspedes na escolha dos Restaurantes e roteiros , sempre gentil e sorridente ! Nos ajudou em tudo com muita segurança , e sempre acertando Nas sugestões ! Parabéns ! Indicarei e voltarei ao Mazzarelli onde a nossa estada foi maravilhosa !
Stayed 5 nights in Oct 2018

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

stella, Cerignola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
struttura superlativa.
Cordiali ed ospitali. La struttura offre il giusto connubio tra relax e lusso.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel, jederzeit wieder.
Sehr netter und aufmerksamer Service. Das Hotel ist ganz neu und versucht alles um den Kunden glücklich zu machen. Wir haben uns sehr nett aufgenommen gefühlt.