See all properties

Palace Hotel

3.0 star property
Family-friendly Poços de Caldas hotel in Região Urbana Homogênea IX with a full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Palace Hotel

Garden
Aerial view
Restaurant
Interior
Restaurant

Reviews

8.4 out of 10

Very good

Popular amenities

7.6 out of 10
Guests liked the amenities.
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
The price is NZ$92
includes taxes & fees
30 Sept - 1 Oct
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

Available filters for rooms
Showing 3 of 10 rooms

View all photos for Standard Single Room, 2 Single Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Single Beds, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 81 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

Similar properties

Front of property
Carlton Plaza Poços de Caldas
Pool
Breakfast included
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (707)
The price is NZ$77
includes taxes & fees
9 Oct - 10 Oct
Carlton Plaza Poços de Caldas

About the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002

What's nearby

  • Palace Casino - 1 min walk
  • Thermas Antonio Carlos - 4 min walk
  • SESC Pocos de Caldas Community Center - 6 min walk
  • Macacos Fountain - 10 min walk
  • Walter World Theme Park - 8 min drive

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Family-friendly hotel located in Região Urbana Homogênea IX
You can look forward to a poolside bar, a garden and an arcade/games room at Palace Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free WiFi in public areas, and guests can find other amenities, such as laundry facilities and a bar.
You'll also enjoy perks such as:
  • An indoor pool with sunloungers
  • Valet parking (surcharge), access to a nearby indoor pool and 4 meeting rooms
  • A billiards/pool table, a 24-hour front desk and massage treatment rooms
  • Coffee/tea in reception, free newspapers and a front desk safe
  • Guest reviews say good things about the helpful staff and overall condition
Room features
All 191 rooms have amenities such as minibars.
Other amenities include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, Portuguese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 40 per night)
  • Secured, covered valet parking on site (BRL 40 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Building
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Self-parking fee: BRL 40 per night
  • Valet parking fee: BRL 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Palace Hotel?

As of 26 Sept 2024, prices found for a 1-night stay for 2 adults at Palace Hotel on 30 Sept 2024 start from NZ$91.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel?

Self-parking is available for BRL 40 per night. Valet parking is available for BRL 40 per night.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; check-in end time: noon.

What time is check-out at Palace Hotel?

Checkout is at noon.

Where is Palace Hotel located?

This family-friendly Poços de Caldas hotel is located in the historical district, steps away from Palace Casino, Jose A Junqueira Park and Calendario Floral Monument. Poços de Caldas Cable Car and Paco das Aguas Shopping Center are also within 5 minutes.

Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 266 out of 583 reviews" "
Rating 8 - Good. 196 out of 583 reviews" "
Rating 6 - Okay. 76 out of 583 reviews" "
Rating 4 - Poor. 30 out of 583 reviews" "
Rating 2 - Terrible. 15 out of 583 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

8/10 Good

Christiane, Bradenton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

8/10 Good

Alana

Travelled with partner
Liked: Staff & service, amenities
The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Stayed 1 night in Apr 2023

8/10 Good

Carlos Martins

Liked: Cleanliness, staff & service, property conditions & facilities
Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Stayed 1 night in Mar 2023

6/10 Okay

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Stayed 1 night in Apr 2022

4/10 Poor

antonio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Stayed 6 nights in Feb 2022

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away…
This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Stayed 2 nights in Nov 2021

2/10 Terrible

Gabriela

Travelled with family
Disliked: Property conditions & facilities, room comfort
Mal cuidado
Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
I'd highly recommend this property. It's a step back in time. The room was nice, breakfast was good. The location is fantastic. I think they even upgraded our room. We went in May so it was low season. My only complaint was at check out there was some confusion regarding the bill. I'd already paid through Orbitz, but was given a bill. The amount of which was twice what I'd anticipated. I ended up paying half of the bill because I forgot to change the reservation default from 1 to 2 guests. There was obviously some miscommunication somewhere between Orbitz (Expedia) and the hotel. I understand a higher amount than quoted because of the cost of Breakfast for two people. Double the cost is ridiculous.... But if I'd booked correctly it wouldn't have happened. I was left wondering how much was good faith and how much was price gouging? I'm going to give the hotel the benefit of the doubt. I'll stay again. Bottom line is Book correctly, double check your bill and enjoy.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Hermes

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We scheduled our stay at the Palace Hotel for two nights and boy what a disappointment, we are very familiar with the city and also with the hotel since is one of the most recognized landmarks of Pocos De Caldas. We were give a room in the back of the building, facing the roof over the pool. Terrible view, room was outdated, old furniture, no air conditioner, little plastic fans that the cords didn't even reach the outlet, the only mirror available was in the bathroom above the sink, (we felt like we were in a hospital room from the 70's) Rugs on hallway are worn and full of stains. Pool area was okay. Maybe they have better rooms but not the one they gave us. So even before our first night we requested to be moved to their sister property Carlton Plaza and we were very glad we asked, even though we only stayed for 3 hrs I was charged for a full day of parking. Hope they will work on theses issues.
Stayed 2 nights in Jan 2021

2/10 Terrible

Jessica, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was confirmed and paid in full. I also contacted Expedia the day prior to my trip and confirmed everything. After a 24hr exhausting trip I arrived to find the hotel closed. No explanations or options were given to me to solve the issue. Unacceptable and unprofessional.
Stayed 7 nights in Aug 2020

8/10 Good

Homero

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware that there was no heat in the rooms . It was super cold outside from 7-8 at night until mid morning as it’s their winter. Need some sort of heat for those cold nights . The temp was 35-45 every night we were there .
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not miss the naturally occurring mineral springs (only available to hotel guests and included with your stay), which have excellent health benefits and high amounts of naturally occuring sulphur. Onsite breakfast is great and has live music on weekends! Best location in the center of Pocos de Caldas, which is a mostly walkable, lively and friendly town.
Stayed 2 nights in Jan 2019

8/10 Good

Kevin, Los Angeles area

Liked: Cleanliness, staff & service
Beautiful, great location. Needs A/C.
This 1920's-era hotel is beautiful. Hardwood doors, old fashioned hardware, great location in the center of the city. Only downside was lack of electrical outlets and no air conditioning, though the door-size shutters lead to a balcony for a breeze.

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right in the middle of everything.
The hotel is a great place to stay. The mineral water pool is a relaxing experience.

10/10 Excellent

Marcia Branco

Liked: Cleanliness, staff & service, property conditions & facilities
Estadia maravilhosa
Stayed 1 night in Jun 2024

10/10 Excellent

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso! Superou as expectativas
Meu sonho sempre foi ficar nesse hotel, fiz uma cotação e estava valendo muito a pena por ser pensão completa e não ter que me preocupar com nada, fui com meu marido e meu bebê de 1 ano, e amamos nossa estadia! Atendimento bom desde a recepção, comida do café, almoço e janta simplesmente maravilhosa, garçons solicitos, simpáticos e prestativos, brinquedoteca sensacional, quarto enorme e limpinho, e o melhor: cada canto do hotel nos faz suspirar com tanta história e sofisticação. A piscina também é uma delícia. Todos foram muito receptivos, também pelo fato de eu estar com meu bebê que dava um pouco de trabalho, os funcionários eram muito compreensivos. Agradeço pela excelente recepção, e indicarei para todos meus amigos e familiares.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jose Carlos

Stayed 1 night in Jun 2024

8/10 Good

Isabel

Stayed 1 night in Jun 2024

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é antigo, mas passa por reformas. O atendimento desde o check in até a saída foi ótimo. Os recreadores são ótimos, infelizmente não sei o nome deles. O hotel oferece atividades recreativas muito gostosas para adultos mesmo nos dias de semana. Os quartos são grandes, banheiros grandes, ar condicionado eficiente e silencioso. A piscina é o ponto forte. Uma pena que abrem as saídas de água só depois das 10 da manhã. Então a agua fica mais fria pela manhã. E acho estranho fecharem a piscina das 13 as 15 horas. Acho que devia ficar aberta durante o dia todo. Brinquedoteca é bem legal. Tem academia, sauna umida. Os corredores tem carpete, que é bom pra acústica. Café da manhã tem muita opção, mas os sucos não deveriam ser adoçados. A localização é excelente, bem na praça central.
Stayed 2 nights in Jun 2024