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Reviews of Holiday Inn Express & Suites Pocatello, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Pocatello, an IHG Hotel
200 Via Venitio Dr, Pocatello, ID

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 1004 reviews" "
Rating 8 - Good. 174 out of 1004 reviews" "
Rating 6 - Okay. 39 out of 1004 reviews" "
Rating 4 - Poor. 17 out of 1004 reviews" "
Rating 2 - Terrible. 8 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint i have is that our bathroom still had hair in it from previous visitor. Big ick for me, but otherwise the room was nice, hotel is clean and the breakfast was wonderful.
Stayed 2 nights in May 2024

10/10 Excellent

Saige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in May 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Stayed 1 night in Apr 2024

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Set high on a hill overlooking the valley...with a balcony!! Such a nice place.
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis, Star

Stayed 1 night in Apr 2024

10/10 Excellent

Aleth

Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be perfect if there was an ice machine on every floor.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent employees
Stayed 1 night in Apr 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is open all day and easy to check in and very nice person to work in the hotel
Stayed 1 night in Mar 2024
Response from Sarah C on 1 Apr 2024
Thank you for the great review!

6/10 Okay

Summer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room was not clean. Bathroom was disgusting. Poop all over toilet.
Stayed 1 night in Mar 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah C on 1 Apr 2024
Thank you for the great review!

8/10 Good

Mariia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah C on 1 Apr 2024
Thank you for the great review!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite. Love the hit breakfast, saves a lot if time
Stayed 1 night in Mar 2024
Response from FOM on 21 Mar 2024
Thank you for your feedback Mark!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Sarah C on 15 Mar 2024
Thank you for the great review!

6/10 Okay

Jen, Carlsbad

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was clean and conveniently located but as we were traveling and forced to stay the night in a hotel due to travel conditions, it wasn’t ideal to not have a working tv.
Stayed 1 night in Mar 2024
Response from Sarah C on 15 Mar 2024
We were sorry about the television outage. The area was experiencing a winter blizzard and most of the region was out of power for over 24 hours.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Convenient to restaurants and event center
Stayed 1 night in Mar 2024
Response from Sarah C on 15 Mar 2024
Thank you for the great review!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2024
Response from Sarah C on 15 Mar 2024
Thank you for the great review!

6/10 Okay

Melissa

Stayed 1 night in Feb 2024
Response from FOM on 21 Mar 2024
Thanks for leaving feedback on your stay!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t have anything to say.
Stayed 2 nights in Feb 2024
Response from Sarah C on 15 Mar 2024
Thank you for the great review!

8/10 Good

Michael

Stayed 2 nights in Feb 2024
Response from FOM on 21 Mar 2024
Thanks for leaving feedback on your stay!

10/10 Excellent

Kory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Feb 2024
Response from Sarah C on 20 Feb 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Mitzi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the college. Nice lobby area great to visot in. Pool area is great. Breakfast was good with plenty of options and refreshed on a regular basis. No dining within walking distance. Steep hill up to hotel. Light snow the first morning and lots of cars were having trouble on the hill to get up to hotel,
Stayed 2 nights in Feb 2024
Response from Sarah C on 20 Feb 2024
Thank you for the review. We hope to see you again soon!

8/10 Good

Eddie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Room 232 is right above the front entrance, automatic doors open and close all night
Stayed 2 nights in Feb 2024
Response from Sarah C on 20 Feb 2024
Thank you for the feedback!

10/10 Excellent

Dale

Stayed 1 night in Feb 2024
Response from FOM on 21 Mar 2024
Thanks for leaving feedback on your stay!

10/10 Excellent

Richard O

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah C on 9 Feb 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, great staff. Breakfast ladies were awesome and very friendly.
Stayed 2 nights in Feb 2024
Response from Sarah C on 9 Feb 2024
Thank you for the great review. We hope to see you again soon!

6/10 Okay

Joe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Sarah C on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How big the room was. I wish that the Tv had YouTube
Stayed 2 nights in Jan 2024
Response from Sarah C on 9 Feb 2024
Thank you for the great review. We hope to see you again soon!

8/10 Good

Tesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah C on 9 Feb 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Sharon

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sarah C on 9 Feb 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Melinda

Staff was very friendly. Room was clean and the breakfast was great. Thanks
Stayed 1 night in Jan 2024
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Ashley, Ogden

Stayed 1 night in Jan 2024
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Sung-Cheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit old, but everything is nice. Fancy 24 hr coffee machine, very help and friendly staff. And awesome views.
Stayed 1 night in Jan 2024
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Sherryl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and hot tub. Nice staff, good breakfast, coffee all day, clean
Stayed 6 nights in Jan 2024
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Elias

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view over the town was great!
Stayed 1 night in Dec 2023
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Chelsea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Needs some cleaning
The room was cleaner than the dining area. In the dining area the chairs were dirty like guests ate and didn't wipe their hands off and smeared it on the furniture. The breakfeast has gone downhill over the years and now this hotel chain is no different than others at a lower price.
Stayed 1 night in Jan 2024
Response from Sarah C on 24 Jan 2024
We appreciate your feedback and will use it to coach our team.

8/10 Good

Tina

Travelled with family and small children
Liked: Property conditions & facilities
Average holiday inn. Comfortable beds.
Stayed 1 night in Dec 2023
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Darren

Travelled with family
Liked: Amenities, property conditions & facilities
Liked that the pool/ hot tub is open 24 hours.
Stayed 1 night in Dec 2023
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was full and yet quiet. The breakfast area was clean. All the staff were very friendly and helpful. The view was great with snow on the mountain to the west. I will definitely stay there again when I am back in Pocatello.
Stayed 1 night in Dec 2023
Response from Sarah C on 24 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Samuel, Orem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not very comfortable. Otherwise fine.
Stayed 1 night in Oct 2023
Response from Sarah C on 20 Dec 2023
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Dec 2023
Response from Sarah C on 20 Dec 2023
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah C on 20 Dec 2023
Thank you for the great review. We hope to see you again soon!