Ratings based on 371 Verified Reviews

4.3 out of 5
78% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 9 Jan. 2020
Great location with parling too. Lovely bright, clean and comfortable rooms. The staff were amazing and very friendly. Best of all is it's adults only. It was so peaceful by the pool. The wellness centre is great and the massages amazing. The food was superb and the gala dinner laid on for NYE was superb. I would definitely stay here again. Highly recommended.
Comment from Hotel Management
12 Jan. 2020 by Agustín Miranda. Public Relations., Hotel Management
Dear guest, First of all, thanks for your comments. We appreciate your trust in us by choosing our hotel for your holiday stay. We are very glad that you enjoyed from the first moment to your departure your stay with us. The most important thing is for us fulfill the request from our guest. We are paying special attention to the service level in the hotel and we are very happy that we met your expectations. Your feedback will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction. We would be delighted to welcome you again soon and remain at your disposal for anything you might need. The best regards from Gran Canaria Agustín Miranda. Public Relations. Hotel Gran Canaria Princess****
4 out of 5
by A verified traveller

Posted 28 Dec. 2019
Comment from Hotel Management
28 Dec. 2019 by Agustín Miranda. Public Relations., Hotel Management
Dear Guest, Thank you for taking some time to send us your valuation of the service you got during your holidays amongst us, it s very important for us and we feel rewarded by knowing that you have enjoyed your time with us. We ll keep on working hard to improve our service, and your feed back will always help us getting better. We look forward to welcome you again in our Hotel on another future holiday. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.
5 out of 5
by A verified traveller from London

Posted 22 Nov. 2019
I highly recommend staying in this hotel. The room was very comfortable, spacious and quiet. The food was a very high quality, lots of variety and very efficiently managed. The pool area was excellent.
Comment from Hotel Management
23 Nov. 2019 by Agustín Miranda. Public Relations., Hotel Management
Dear Guest, We would like to start off by expressing how appreciative we are that you have taken your time to dedicate this great review online. Your evaluation is of special importance to us. The fact that we continue receiving positive reviews like yours is proof of our commitment to consistent and quality service. We look forward to the opportunity of welcoming you back again soon. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.
5 out of 5
by A verified traveller

Posted 20 Nov. 2019
Comment from Hotel Management
20 Nov. 2019 by Agustín Miranda. Relaciones Públicas., Hotel Management
Dear Guest, Thank you for taking some time to share your valoration about your recent stay amongst us. We re very happy you re satisfied with your experience in our Hotel and that you have apreciate it. That will encourage us to keep on working to give the best service we can and try to be better. We wish to welcome you in a future holidays. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.
5 out of 5
by A verified traveller

Posted 11 Nov. 2019
Comment from Hotel Management
18 Nov. 2019 by Agustín Miranda. Public Relations., Hotel Management
Dear Guest, Thank you for taking some time to send us your valoration of the service you got during your holidays amongst us, it s very important for us and we feel rewarded by knowing that you have enjoyed your time with us. We ll keep on working hard to improve our service, and your feed back will always help us getting better. We look forward to welcome you again in our Hotel on another future holidays. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.
5 out of 5
by A verified traveller from Leeds

Posted 30 Oct. 2019
Excellent hotel. Very clean and modern. Pool area superb plenty of loungers. Rooms spacious and good size balcony. Food could be hotter and gym needs air conditioning.
Comment from Hotel Management
31 Oct. 2019 by Agustín Miranda. Public Relations., Hotel Management
Dear guest, Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests. It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction, our main commitment is your entire satisfaction and all the staff is focus on that. We’re sorry to read your experience with the food. We pass your comments to the boss of the kitchen to check if something is wrong and to try to improve this service. We take note of your comment about the air condition in the gym as well. We thank you sincerely for choosing the SENTIDO Gran Canaria Princess and we wish to have the opportunity to welcome you again in the near future. Kind regards. Agustín Miranda. Holiday Concierge.
5 out of 5
by A verified traveller

Posted 20 Oct. 2019
Excellent food, quiet, however standard of evening entertainment was very disappointing.
Comment from Hotel Management
24 Oct. 2019 by Agustín Miranda. Public Relations., Hotel Management
Dear guest, First of all, thanks for your comments. We appreciate your trust in us by choosing our hotel for your holiday stay. We are very glad that you enjoyed from the first moment to your departure your stay with us. The most important thing is for us fulfill the request from our guest. We are paying special attention to the service level in the hotel and we are very happy that we met your expectations. Your feedback will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction. We take note of your comments about the shows , and we ll try to improve this point. We have different shows, and we try to please all kind of tastes, but we ll pass your comments to the one in charge of the animation to try to be better. We would be delighted to welcome you again soon and remain at your disposal for anything you might need. The best regards from Gran Canaria. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess****
5 out of 5
by A verified traveller

Great stay at a great hotel resort

Posted 12 Oct. 2019 on Hotels
Stayed 6 nights and it was a solo trip. Had a good stay. The hotel is a short walk from the beach and also has a nice pool if you dont want feel like going to the beach. The breakfast was very good as was the dinner buffet.
Comment from Hotel Management
24 Oct. 2019 by Agustín Miranda. Public Relations., Hotel Management
Dear Guest Jahangir, We would like to start off by expressing how appreciative we are that you have taken your time to dedicate this great review online. Your evaluation is of special importance to us. The fact that we continue receiving positive reviews like yours is proof of our commitment to consistent and quality service. We look forward to the opportunity of welcoming you back again soon. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.
5 out of 5
by A verified traveller

Posted 11 Jul. 2019
Everything was enjoyable. Food was great. Staff were great. Amenities were great. Entertainment was great. Location was great.
Comment from Hotel Management
13 Jul. 2019 by Agustín Miranda. Holiday Concierge., Hotel Management
Dear Guest, Thanks for sharing your opinion about SENTIDO Gran Canaria Princess It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify it. Our friendly and efficient staff is always motivated by comments like yours. We hope that you will continue to give us the pleasure of hosting you when next you are planning your vacation as we look forward to welcoming you again. Kind regards. Agustín Miranda. Holiday Concierge.
4 out of 5
by A verified traveller from Philadelphia, us

Posted 16 Apr. 2019
The staff were extremely friendly and helpful. The hotel deserve the 4-star rating it has. Great amenities and spacious. Very clean pleasing environment. Guest accommodations were also spacious and clean. Towels were a bit overused and not very soft. No wash cloth. Simple things that make a big difference.
Comment from Hotel Management
16 Apr. 2019 by Agustín Miranda. Holiday Concierge., Hotel Management
Dear guest, First of all, thanks for your comments. We appreciate your trust in us by choossing our hotel for your holiday stay. We are very glad that you enjoyed from the first moment to your departure your stay with us. The most important thing is for us fulfill the request from our guest. We are paying special attention to the service level in the hotel and we are very happy that we met your expectations. Your feedback will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction. We take note about your comments about the towels and we ll try to improve that point. We would be delighted to welcome you again soon and remain at your disposal for anything you might need. The best regards from Gran Canaria Agustín Miranda. Holiday Concierge Hotel SENTIDO Gran Canaria Princess****
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