Does Koox City Garden Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 8 PM.

Is Koox City Garden Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Koox City Garden Hotel?

Koox City Garden Hotel doesn't offer parking.

What time is check-in at Koox City Garden Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

Where is Koox City Garden Hotel located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Beach are also within 1 mile (2 km).

Koox City Garden Hotel Reviews, Deals & Photos 2025

About the area

Located near the beach, Koox City Garden Hotel is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting.

Visit our Playa del Carmen travel guide

8/10 Good

Michael

15 May 2019

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

5 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente lugar

Excelente vacaciones

Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

26 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice hotel , clean , very close to 5th ave , friendly staff

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

11 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me encanto la ubicación donde se encuentra, a una cuadra la playa y a la otra la 5ta Av.

Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

11 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me gustó mucho en el área que se encuentra el hotel

Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

24 Dec 2018

Liked: Cleanliness

Stayed 7 nights in Dec 2018

6/10 Okay

Alfonso E

2 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aceptable si soportas música a todo volúmen

Bien instalaciones y limpieza. Ubicación excelente pero ruido horrible en las noches: música en vivo junto al hotel a muy alto volúmen. No se puede dormir

Stayed 4 nights in Oct 2018

8/10 Good

Christian, Mexico

30 Sept 2018

Liked: Cleanliness, staff & service

It has an excelente location just around de 5th Avenue

Stayed 1 night in Sep 2018

8/10 Good

Abel, Querétaro

2 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es un hotel discreto, con ambiente de naturaleza, sin embargo advierto falta coordinación con la administración pues hay detalles que atender y no se encuentran fácilmente y luego no pueden resolver como el aire acondicionado tan elemental, llaves, entre otros.

Stayed 4 nights in Jul 2018

10/10 Excellent

Carsten, Hamburg

20 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Einfaches Geniales Hotel

Jeder der ein einfaches aber sauberes und nettes Hotel sucht ist hier richtig. Die Zimmer sind sauber und einfach eingerichtet. Die Lage des Hotels einfach super zentral Für Familien nicht geeignet da man von den Bars die Musik hört. Hat mich persönlich nicht gestört da ab ca 1 Uhr Ruhe herrscht, und ich sowie so erst später im Hotel war. Immer wieder gerne komme ich wieder.

Stayed 17 nights in Apr 2018

8/10 Good

Aldo Nino, Irapuato Gto

6 Apr 2018

Liked: Cleanliness, staff & service

Agradable y limpio

El hotel tiene buena ubicación, es limpio y su personal es muy atento, me gustó mucho su balcón hacia la quinta avenida y la facilidad para encontrar todo tipo de servicios muy cerca.

Stayed 3 nights in Mar 2018

2/10 Terrible

Marco, CDMX

27 Mar 2018

Disliked: Staff & service, property conditions & facilities, room comfort

Mala recepcion , mal manejo de personal

Reserve 3 noches en el hotel, no hay nadie para hacer check in . Hicieron limpieza completa de la habitación desde la primer noche. Perdi ropa cepillos de dientes y cosas personales El baño daba a la cocina. No recomendable

Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveller

9 Mar 2018

Liked: Staff & service

Muy agradable todo el staff las habitaciones limpias, traten de obtener habitación en 2 piso, el 1 es bastante obscuro pero aún así está bien

Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

8 Mar 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Fake advertisement

First and foremost they are advertising free parking, well when you get there the reception is a block away from the actual rooms, after checking in I asked where the “free parking was” and the receptionist said “there is no free”, “ you have to pay your own parking or drive around until you find one”. I then continued saying that it was advertised as free parking and he ignored me and I even showed him the hotel advertisement and amenities and he just ignored me, after I said “ its illegal and its fake advertisement”, he only said: I dont know why the website said that, ill tell my manager tomorrow”. There was no attempt to make it right, after all i selected this hotel based on that, if you are renting a car you wanna make sure its safe and a crash or event doesn’t ruin your vacation”. I had to pay private parking whis cost me 250 pesos, If I had known that I wouldve looked for another hotel to be honest. I walked into the room and the ceiling fan wasnt working but at least the AC was. Overall the room was clean and comfortable, this is the first bad rating I ever give on expedia.

Stayed 1 night in Mar 2018

6/10 Okay

Eliu Emmanuel

6 Mar 2018

Disliked: Property conditions & facilities, room comfort

Stayed 2 nights in Mar 2018

8/10 Good

marco, mexico

2 Mar 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Muy buena opción muy céntrico las habitaciones muy cómodas muchos lugares para visitar cerca sin duda volvería el personal es agradable y te ayudan en lo que necesites

Stayed 1 night in Feb 2018

2/10 Terrible

Dolly, Canada

26 Feb 2018

Disliked: Staff & service, property conditions & facilities, room comfort

Awful, awful and did I mention awful

Check in is not on the property, but is a block away. No one mentioned this to me before I arrived at 10pm. Both sites were full and I was given a room in a 3rd site 5 blocks away. The front desk clerk did have someone go with me to find the "deluxe" room. Staff is not friendly and do not seem concerned about customer satisfaction. The noise in City "Garden" is deafening at night...the performers might as well as have been right in our room. DO NOT STAY HERE! EVER!

Stayed 1 night in Feb 2018

8/10 Good

Karla Antonieta

5 Feb 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable

Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

1 Feb 2018

Liked: Staff & service

Centrico

Lo rescatable de este hotel es lo centrico, y solo es para descansar y bañarse. No para estar todo el dia.

Stayed 1 night in Jan 2018

6/10 Okay

Rachel, New Zealand

29 Jan 2018

Great proximity to beach and restaurants

Nothing fancy, but perfectly pleasant with good location.

Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

11 Jan 2018

Liked: Cleanliness, staff & service

close to activities

If you want to dance and party all night this is the best place for you. You are walking distance to 5th Avenue activities. If you want sleep, don’t stay here. There’s all types of music playing all night long.

Stayed 1 night in Jan 2018

6/10 Okay

Ulf

7 Jan 2018

Liked: Cleanliness, staff & service, room comfort

Livemusik varje natt.

Inte så hög standard men mycket trevlig personal. Mycket centralt. Vill ni ha lugn är det helt fel ställe, minst två konserter i kvarteret varje kväll till halv två. Vill ni ha omedelbar närhet till quinta avenida är ni rätt.

Stayed 11 nights in Dec 2017

6/10 Okay

Verified traveller

2 Jan 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

No hay camas extra disponibles, la gente de staff no resuelve problemas, no se le da tratamiento a la alberca, las camas son viejas.

Stayed 5 nights in Dec 2017

8/10 Good

Alison

20 Dec 2017

Liked: Cleanliness, staff & service

Staff was friendly and efficient. Everything in the room worked well (hot water, A/C, cable) but the wifi was spotty. It can be noisy at night due to the location, plenty of bars and restaurants playing loud music late into the night. There is a coffee shop on the ground floor open from 7am-midnight so that is an added bonus. For a budget traveler looking to spend a few nights in Playa this hotel could be a good option.

Stayed 4 nights in Dec 2017

10/10 Excellent

Alfonso

18 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente tarifa!

Excelente tarifa de última hora! Esta muy céntrico a media calle de la peatonal quinta avenida y a 200 metros de la playa..

Stayed 1 night in Dec 2017

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