Hotel Turquesa

Property class: 2

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Reviews

7.2 out of 10
Good
Located close to Playa del Carmen Maritime Terminal and Quinta Avenida, Hotel Turquesa provides a terrace. Guests can connect to free WiFi in public areas.

Popular amenities

  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Double Standard

Room

Double Standard

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Amaite

Room

Amaite

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Located in Playa del Carmen Centro, a neighbourhood in Playa del Carmen, Hotel Turquesa is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Visit our Playa del Carmen travel guide
Map
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    6 min walk - 0.6 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min walk - 0.7 km
  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    9 min walk - 0.8 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    4 min drive - 2.1 km
  • Central Square
    13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • Tacos Chac Pel
    5 min walk
  • Asadero El Pollo
    4 min walk
  • casa sofia
    8 min walk
  • Burger King
    3 min walk
  • Merchant Carnitas
    3 min walk

About this property

Hotel Turquesa

  • Hotel near Quinta Avenida
  • Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Turquesa provides a terrace. Stay connected with free WiFi in public areas.
  • Additional perks include:
    • A round-trip airport shuttle (surcharge), smoke-free property and a 24-hour front desk
    • Multilingual staff, luggage storage and tour/ticket information
  • Room features
  • All guest rooms at Hotel Turquesa include comforts, such as air conditioning, as well as
  • Extra amenities include:
    • Bathrooms with showers
    • Wardrobes/cupboards, ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Turquesa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Turquesa?

Hotel Turquesa doesn't offer parking.

What time is check-in at Hotel Turquesa?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Turquesa?

Checkout is at 11 AM.

Does Hotel Turquesa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Turquesa located?

Located in Playa del Carmen Centro, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Mamitas Beach and Gran Coyote Golf are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Turquesa Reviews

7.2

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 29 out of 103 reviews
Rating 8 - Good. 31 out of 103 reviews
Rating 6 - Okay. 23 out of 103 reviews
Rating 4 - Poor. 9 out of 103 reviews
Rating 2 - Terrible. 11 out of 103 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
I didnt like that there was only wifi in the lobby and not available in any of the rooms
Stayed 2 nights in Apr 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Otimo custo x beneficio

Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática. Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção. O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo!
Stayed 6 nights in Feb 2022
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Stayed 2 nights in Feb 2022
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ugly hotel
Stayed 2 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Buena estancia

La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien.
Stayed 3 nights in Feb 2022
Verified review

8/10 Good

Liked: Staff & service, room comfort

Beware skimmer ? More tax ? Twice paying

All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value,clean bedrooms
Stayed 7 nights in Dec 2021
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera
Stayed 2 nights in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Buenas opcion accesible en precio

El hotel está céntrico, y cerca de ADO, precio oferta adecuadas.
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Disliked: Cleanliness
It was okay for the price I guess
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Stayed 5 nights in Nov 2021
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
Stayed 4 nights in Nov 2021
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Liked: Staff & service, room comfort
Disliked: Cleanliness

Not worth the effort

The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Stayed 1 night in Oct 2021
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Súper mal la plomeria. La primera noche sin poder controlar el agua fría ni caliente. En la mañana siguiente ya de plano sin agua en todo el baño. El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc . Solo había un rollo de papel de baño ya a la mitad. Una ves más que fuéramos al baño , nos quedábamos sin papel. Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien.
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly modern room
Stayed 2 nights in Oct 2021
Verified review

6/10 Okay

Inadmitido

No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país.
Stayed 4 nights in Oct 2021
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities
No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron.
Stayed 6 nights in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff siempre amables .
Stayed 3 nights in Sep 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones con olor extraño, había un cien pies en mi baño
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito y seguro.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra ställe för en liten peng,nära till city och små butiker. Blev dock inte städat varje dag som sagt,man får säga till.
Stayed 5 nights in Jul 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
Stayed 6 nights in Apr 2021