Suite, 1 King Bed (Emperor)
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Reviews of Kimpton Hotel Monaco Pittsburgh, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Pittsburgh, an IHG Hotel
620 William Penn Place, Pittsburgh, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1003 reviews" "
Rating 8 - Good. 120 out of 1003 reviews" "
Rating 6 - Okay. 54 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed in a number of Kimpton Hotel Monacos and this is one of the best. I like the design, the quality of the finishes, the attention to detail and the well trained staff.
Stayed 4 nights in May 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Property well kept, friendly, helpful staff
Stayed 3 nights in May 2024

10/10 Excellent

Tara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and had very comfortable beds.
Stayed 3 nights in May 2024

10/10 Excellent

Mah-e-nou

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelly, Morgantown

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. My usual stay when in the Burg
Stayed 2 nights in May 2024

10/10 Excellent

Srisatish

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would strongly recommend this place
Stayed 1 night in May 2024

10/10 Excellent

KAYOWA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating. The rooms were decorated beautifully and everything was very clean. I had the best sleep ever in the comfortable bed in our hotel room!
Stayed 1 night in Mar 2024

10/10 Excellent

Xuhui

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing decoration
Stayed 1 night in May 2024

10/10 Excellent

Dino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel!! Best espresso martini’s ever!
Stayed 1 night in May 2024

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor. Bed was comfy and the room was surprisingly quiet despite being in the city.
Stayed 2 nights in May 2024

10/10 Excellent

Carl, Upper Darby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms, up to date
Stayed 1 night in Apr 2024

10/10 Excellent

Praise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay we had. The service was incredible and the staff extremely friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Antoinette Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the Kimpton properties. Dependably good!
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Love the happy hour. Valet was chaotic and took way too long.
Stayed 1 night in May 2024

10/10 Excellent

Judimarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ciaire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 2 May 2024
Thank you for the perfect score, Ciaire!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with modern, fun decor. Staff was very friendly and the location was great. Minus one star for no coffee in the rooms. I understand there is complimentary coffee in the lobby, but only during certain hours. Having to go to the lobby for coffee is inconvenient, and sometimes I want coffee outside the "usual" coffee hours. The staff offered to send an "espresso machine" to the room, however, I don't want espresso and to fuss with a machine. A simple coffee pot in the rooms is preferred. I will continue to remove stars from hotels (especially high-rated properties) that do not offer simple coffee options in all rooms - always disappointing and a deal breaker going forward. I can find other nice hotels that put coffee in the guest rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mersad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property!
Stayed 4 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 2 May 2024
Thank you so much, Mersad!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT problems during check in slowed process, and we were placed in a different room than we reserved. Unfortunate.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a quaint and unique hotel! Loved it’s designs, friendly and helpful staff, and location.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaswinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptionally tidy, and the beds provided a comfortable sleeping experience. I admired the room's aesthetics. However, one notable absence was an exhaust fan in the bathroom. Evidence of moisture damage was visible on the lights/lamps due to the shower. I appreciated the cocktail hour upon arrival, especially the generosity with the wine, but I wished they offered complementary snacks like pre-packaged nuts and chips to accompany it. I absolutely adored the complimentary tea and coffee provided in the morning. An earlier check-in option would be greatly appreciated, and a noon check-out would be more convenient for many travelers, especially those who had late nights or families with children.
Stayed 1 night in Apr 2024

10/10 Excellent

Jody

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the style of property Dog friendly too!
Stayed 1 night in Apr 2024
Response from Mira, Assistant Front Office Manager on 2 May 2024
Thank you very much for your review and kind words, Jody!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 2 May 2024
Thank you for the perfect score, Amy!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very clean and very cool place to stay. Staff was so friendly. Great location as well
Stayed 3 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 3 May 2024
Thank you so much for you review, Robert! We are very pleased to hear you had a great stay and our staff was pleasant as well. We hope to host you again!

10/10 Excellent

Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a true boutique hotel, interesting and lovely
Stayed 1 night in Apr 2024
Response from Mira, Assistant Front Office Manager on 26 Apr 2024
Thank you very much for your lovely review, Lou.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a slight issue with our room when we arrived but it was handled immediately and professionally by the great staff. We were given an upgrade which we tried to refuse but they insisted we take.
Stayed 4 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 23 Apr 2024
Thank you so much for your feedback and kind words, Amy! We are very glad to hear that our team was able to turn things around for you, Amy! We hope to welcome you back.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean and nice staff.
Stayed 5 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 23 Apr 2024
Thank you very much your review and kind words, Mark!

8/10 Good

Neer, Martinsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, modern style renovated hotel in an old, historic building. We liked the interior of the hotel and the rooms were massive for a big city (I'm used to postage stamp rooms in NYC). The things we didn't love were that there was a constant, loud humming from the room fridge that was always on, the bathroom entrance is right next to one of the beds (so whoever sleeps there is going to be looking into the bathroom all night), and the parking is across the street. Otherwise, it's a really nice hotel and I would recommend it.
Stayed 1 night in Apr 2024
Response from Mira, Assistant Front Office Manager on 24 Apr 2024
Thank you so much for your kind words and feedback, Neer! We certainly appreciate this and will do our best to try and resolve these issues for future guests. We look forward to welcoming you back and thank you again!

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 23 Apr 2024
Thank you very much!

10/10 Excellent

Issa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really prestigious with nice staff all around.
Stayed 2 nights in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 23 Apr 2024
Thank you for your lovely review and kind words Issa!

10/10 Excellent

Jeffrey, Ardmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 23 Apr 2024
Thank you, Jeffrey!

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the parking on 6th street which is a much cheaper option. Overall an excellent hotel.
Stayed 3 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 17 Apr 2024
Thank you for your review and kind words, Abdul!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 14 Apr 2024
Thank you for the 10, Melanie!

2/10 Terrible

ronald, northridge

No ac
Stayed 1 night in Apr 2024
Response from Mira, Assistant Front Office Manager on 23 Apr 2024
Thank you for your score, Ronald. We're extremely disheartened to hear you didn't enjoy your stay with us. Please contact us, should you'd be interested in sharing your experience with us. Thank you again.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the modern look and style
Stayed 3 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 12 Apr 2024
Thank you so much for your kind words and perfect score, Antonio!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone I met at the hotel was super friendly and accommodating. I received two texts from the front desk checking to see if I needed anything and if all was well.
Stayed 3 nights in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 14 Apr 2024
Thank you for your review and nice words, Andrea. We're so glad everyone was able to help.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were very friendly and helpful. The room was updated and very comfortable and quiet. The restaurant/bar had reasonably priced and delicious food.
Stayed 3 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 17 Apr 2024
Thank you for your review, Linda. We're so glad to hear you had a great stay and was able to dine at The Commoner as well. We look forward to hosting you again!

10/10 Excellent

Savannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute! Kind staff! Attached restaurant was delicious! Only downside was no complimentary WiFi
Stayed 1 night in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 14 Apr 2024
Thank you so much for your kind words and feedback, Savannah!

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Kimpton Monaco on our way to see the total eclipse. Too many things to list in a review, but here's my attempt: they texted when we got to our room to make sure we were enjoying our stay, the included breakfast was wonderful, the decor is fresh and upscale, it's dog friendly at no extra cost, the gym has peloton bikes and other nice equipment, the room and hotel was spotless, and it's in a great location for walking around the city. We will definitely be back with our dog in the near future!
Stayed 1 night in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 14 Apr 2024
WOW! Thank you very much for your amazing review and kind words, Holly! We are so happy to hear that you had an awesome stay and enjoyed our hotel. We are certainly looking forward to welcoming you back during your next trip to The City of Bridges. Thank you again, Holly!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property!!! The staff were so helpful and friendly. Would highly recommend!! The Commoner restaurant that is located within the hotel is truly amazing. We had both dinner there and Sunday brunch and could not be happier. Amazing hotel with an even more amazing staff. And the decor is out of this world also.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & attention to detail. Location was fabulous!!!
Stayed 2 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 12 Apr 2024
Thank you very much for your kind words and review, Dawn. We greatly appreciate it!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the design of the building and the rooms. Parking was easy to do at the garage across the street.
Stayed 2 nights in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 14 Apr 2024
Thank you for your review, Andrew. We're so glad everything was convenient for you.

4/10 Poor

Jeff

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was really taken back. Rooms extremely small, bathrooms not very clean, grime all over the grout, shower head had black mold spores growing on it. Speant $800 on a hotel that was supposed to be upper class. I wouldn’t stay here again.
Stayed 2 nights in Apr 2024
Response from Mira, Assistant Front Office Manager on 23 Apr 2024
Thank you for sharing this, Jeff. Our sincerest apologies for what you've experienced during your stay with us. This is certainly not our standard, nor is this the feedback we are used to receiving. We take all gust feedback seriously and would like to apologize for failing to meet your expectations.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a nice area of town. Very clean and friendly staff.
Stayed 2 nights in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 14 Apr 2024
Thank you so much for your review and kind words, Maria.

10/10 Excellent

Erin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Mira, Assistant Front Office Manager on 12 Apr 2024
Thank you for your review, Erin. We're so glad you enjoyed your stay!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mira, Assistant Front Office Manager on 12 Apr 2024
Thank you for the perfect score, Sarah!

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and nice hotel. Parking is terrible and you will have to walk for or use the valet.
Stayed 1 night in Apr 2024
Response from Mira Grinage, Assistant Front Office Manager on 15 Apr 2024
Thank you for your kind words about our hotel and feedback, Gary. While I'm glad you enjoyed your stay, I'm sorry you didn't have a great parking experience. Thank you again for sharing this and will discuss this matter with the team.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mira, Assistant Front Office Manager on 23 Apr 2024
Thank you for the perfect score, Christopher!

4/10 Poor

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has the potential to provide a great vacation experience. However, there are a couple of easy to fix things that prevented us from having the experience we had hoped for and thus mean I would not recommend this hotel to others. For the price I would expect there to be facilities in the room to make a hot drink. In fact, apart from youth hostels, I haven't stayed in a hotel room without coffee / tea making facilities for over 30 years. There is coffee provided downstairs in the lobby, but this is a long trek for a cup of caffeine and every time I went it was out of coffee, tea or hot water. It is also only available till 10.30am so not very convenient. The other major disappointment was that despite advertising bicycles being available for all guests, this was not the case. Thus, we had to rent from bike the burgh (which is an experience I would recommend). I would also expect a hotel in this price range to include a bottle of water in the room, at least upon arrival. The use of umbrellas was a nice touch and the room was very comfortable. The location is great, but they need to make a few easy changes to their service as what should be a positive stay experience was not.
Stayed 6 nights in Mar 2024
Response from Mira Grinage, Assistant Front Office Manager on 15 Apr 2024
Thank you for the comments about your stay with us. We do have coffee makers available upon request for no additional charge and our bikes are seasonal. I certainly apologize if these were not communicated upon check in and am also disappointed to hear that you do not feel that your concerns were resolved when speaking with us. If you would like to discuss further, please feel free to contact me directly. I'm unsure as to your room number and with whom you spoke previously but would like to follow-up internally, as well.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mira, Assistant Front Office Manager on 31 Mar 2024
Thank you for the perfect score, Terrence!