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Reviews of Hotel Indigo Pittsburgh University-Oakland, an IHG Hotel

3.5 out of 5
Hotel Indigo Pittsburgh University-Oakland, an IHG Hotel
329 Technology Drive, Pittsburgh, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 921 reviews" "
Rating 8 - Good. 212 out of 921 reviews" "
Rating 6 - Okay. 85 out of 921 reviews" "
Rating 4 - Poor. 46 out of 921 reviews" "
Rating 2 - Terrible. 30 out of 921 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an AMAZING hotel. The only thing i didn’t like was the $30 a night parking fee that is separate from the booking. I think people should be made aware of that. But overall GREAT hotel
Stayed 2 nights in May 2024
Response from Max on 22 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
NOTHING
Stayed 1 night in Apr 2024
Response from Max on 3 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo,

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service
So very loud plus a number of maintenance issues couldn’t overcome friendly people.
Stayed 1 night in Apr 2024
Response from Max on 3 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo,

8/10 Good

Nicholas, Floral Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were not accommodating with a late check out.
Stayed 1 night in Apr 2024
Response from Max on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at (412) 621-0880 or Max.Glazer@hhmhotels.comMax Glazer Front Office ManagerHotel Indigo Pittsburgh University Oakland329 Technology Drive Pittsburgh, PA 15219Tel: 412 621 0880Max.Glazer@hhmhotels.com

10/10 Excellent

Carol, West Orange

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful staff.
Stayed 1 night in Mar 2024
Response from Max on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at (412) 621-0880 or Max.Glazer@hhmhotels.comMax Glazer Front Office ManagerHotel Indigo Pittsburgh University Oakland329 Technology Drive Pittsburgh, PA 15219Tel: 412 621 0880Max.Glazer@hhmhotels.com

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
The room finishes are aging and will need touched up soon (pealing shower floor). Stayed multiple times at this hotel location and parking fee has increased over the years and is expensive parking for not a walkable location. Also, the room was not properly cleaned before our arrival and the linens had a bleach smell. We continue to stay for convenient location and very friendly staff.
Stayed 4 nights in Mar 2024
Response from Max on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at (412) 621-0880 or Max.Glazer@hhmhotels.comMax Glazer Front Office ManagerHotel Indigo Pittsburgh University Oakland329 Technology Drive Pittsburgh, PA 15219Tel: 412 621 0880Max.Glazer@hhmhotels.com

10/10 Excellent

Honghui

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant trendy design. Staff is superbly friendly and professional.
Stayed 2 nights in Apr 2024
Response from Max on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at (412) 621-0880 or Max.Glazer@hhmhotels.comMax Glazer Front Office ManagerHotel Indigo Pittsburgh University Oakland329 Technology Drive Pittsburgh, PA 15219Tel: 412 621 0880Max.Glazer@hhmhotels.com

10/10 Excellent

HYUN

Stayed 1 night in Mar 2024
Response from Max on 25 Apr 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at (412) 621-0880 or Max.Glazer@hhmhotels.comMax Glazer Front Office ManagerHotel Indigo Pittsburgh University Oakland329 Technology Drive Pittsburgh, PA 15219Tel: 412 621 0880Max.Glazer@hhmhotels.com

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very pleasant stay.
Stayed 2 nights in Apr 2024
Response from Max on 20 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise level
Stayed 2 nights in Mar 2024
Response from Max on 20 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo.

10/10 Excellent

Lynn

Travelled with family
Beautiful hotel and the shuttle service is great. Steve our drive is wonderful too! It is a little noisy with traffic in the area
Stayed 1 night in Mar 2024
Response from Max on 20 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo.

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was clean, easy check in, and was located close to everything in downtown Pittsburgh. Downside is that it is located on a major intersection and is very noisy day and night. They leave packs of earplugs near the beds but it still doesn’t cut the large truck and motorcycle traffic through the night.
Stayed 1 night in Mar 2024
Response from Max on 20 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room, easy check in & check out.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lynn H

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Stayed 1 night in Mar 2024
Response from Max on 20 May 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo.

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing experience I ever had in 40 yrs of hotel stays,amazing..
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel, minutes from U Pitt. Walking trails, onsite restaurant. Very clean and updated hotel. Staff was friendly and accomodating..

6/10 Okay

DArcy

Travelled with group
Liked: Property conditions & facilities
It's fine for a sleep. Comfy beds, good bathroom experience, nice towels. Didn't feel particularly clean, though not dirty, except for the coffee mugs. Kuerig not functioning, so fetched some bad coffee with coffee mate from the lobby. Drab rooms with dark paint made it seem dreary; maybe striving for modern, but kinda missed the mark. Bright and spacious restaurant, but slow service and mediocre food. Ordered tea, and received a mug of warm water with a teabag in it. Disappointing. Be mindful there is a highway on one side of the hotel, and if you're staying there, request you be placed on the other side. If you're not used to city sounds it may be disturbing.
Stayed 3 nights in Feb 2024
Response from Max on 27 Mar 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at (412) 621-0880 or Max.Glazer@hhmhotels.com Max Glazer Front Office Manager Hotel Indigo Pittsburgh University Oakland329 Technology Drive Pittsburgh, PA 15219Tel: 412 886 7188Max.Glazer@hhmhotels.com

10/10 Excellent

Nicole

Liked: Staff & service, amenities, property conditions & facilities
Great staff and local shuttle services, nice rooms and workout facilities. Loved the shower. Our room faced the road and was low, so there was some noise. Double-paning those windows might help (but the ear plugs were apprehended).
Stayed 2 nights in Feb 2024
Response from Max on 27 Mar 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Pittsburgh University Oakland. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at (412) 621-0880 or Max.Glazer@hhmhotels.com Max Glazer Front Office Manager Hotel Indigo Pittsburgh University Oakland329 Technology Drive Pittsburgh, PA 15219Tel: 412 886 7188Max.Glazer@hhmhotels.com

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was loud with thruway outside my window and charged for parking was not ideal.
Stayed 1 night in Feb 2024

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, Road noise was annoying
Hotel was nice, clean and staff was friendly and very helpful. Only complaint was the road noise from the highway was horrible made sleeping difficult.
Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

8/10 Good

Amy

Liked: Property conditions & facilities, room comfort
Chaotic check in
The girl at the front desk wrote the wrong room number on our key card. Imagine it being 1am and having a stranger trying to open your hotel room door.
Stayed 1 night in Feb 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Bernice

Liked: Staff & service, property conditions & facilities, room comfort
I had a good time. Me and my husband go very often. The linen fresh and it wasn't clean. I was disappointed but overall we had a good stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Bernice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

JOYCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Morgan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
When i first came in i wasn’t greeted the front desk made me feel uncomfortable checking in , i booked for a river view and they put me on the second floor where when you open the windows all you could see is there garage and ventilation system, the covers had black stains on them and hair was in the shower
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and inside hotel was really nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

raul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Stayed 4 nights in Nov 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shaquittia

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay and room
Stayed 1 night in Nov 2023

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for our anniversary to go watch the pens game that night! Checking in was so easy, the staff were super friendly and the overall experience was amazing! The restaurant inside the hotel is also great! The food was amazing and the bartender was very friendly! Would stay here again!!!
Stayed 1 night in Oct 2023
Response from Mariah.F Front Office Assistant on 27 Oct 2023
Thank you for your amazing review! We appreciate your feedback and look forward to exceeding your expectations during your next visit with us.

4/10 Poor

Maria

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The lobby is huge and has a beautiful Industrial decor. Stunning. Check in was quick. Parking was $22 a night. My double bed suite was very roomy. The bathroom was disgusting. The shower had mold and dirty grungy floor with a rusted drain. The bathroom ruined the stay. Also the restaurant and bar closed early and there is no other place near there to have a snack or drink. It was disappointing. There was only one elevator working and had long wait and had to ride the elevator with the housekeeping carts. For the prices they charge they definitely need to make changes and get more staff.
Stayed 2 nights in Oct 2023
Response from Mariah. F, Front Office Assistant on 10 Oct 2023
Thank you for choosing to stay with us at the Hotel Indigo: University of Pittsburgh/Oakland.We sincerely apologize that your recent stay did not meet your expectations. We strive to provide the best service during your stay with us. Your concerns are being addressed with the appropriate department heads and we hope that you will stay with us again to allow us the opportunity for an improved visit!

10/10 Excellent

diamora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing personal , kindness and professionalism. Location is good, breakfast very nice
Stayed 7 nights in Sep 2023
Response from Mariah. F, Front Office Assistant on 10 Oct 2023
Thank you so much for choosing to stay with us at the Hotel Indigo University of Pittsburgh/Oakland!We are thrilled to hear that you enjoyed our hotel and had a great stay with us!I will pass along your feedback to our management team.

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel many times. This time, I found out about the patio rooftop and feel upset I didn’t know about it previously. It’s awesome. What wasn’t awesome, and not the fault of the hotel, was the lantern flies. Gross. They were everywhere.
Stayed 2 nights in Sep 2023

8/10 Good

Htee

Stayed 2 nights in Sep 2023

8/10 Good

Ying

Stayed 1 night in Sep 2023

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Natale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decorated very nicely, and everything seemed brand new. I wish the front desk knew just a little more about public transportation in the area
Stayed 3 nights in Sep 2023

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice newer hotel. Quite pricey. The breakfast is slow. Silly to pay $30 for parking when there is literally no cars in area w multiple empty lots and ramp… nice rooms. No microwave in rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, and the staff was friendly and helpful!
Stayed 1 night in Sep 2023
Response from Mariah. F, Front Office Assistant on 22 Sept 2023
Thank you for your review! We're glad to hear that you enjoyed your stay with us and look forward to you visiting us again soon.

8/10 Good

Jeffrey Adam., BRONX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is excellent. Small but very nice gym. Location is a bit difficult to get to from Oakland, especially with the traffic on Bates St. One elevator was out of service, the other elevator was very slow. Ridiculous wait time to go up and down. Food and service at Eliza's is great. Rooms facing the Parkway are quite noisy.
Stayed 3 nights in Sep 2023

4/10 Poor

Dorothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
. Should not have gone thru expedia could have saved $100 if direct because they have a hospital rate. Very noisy. Piped music all night kept us awake Otherwise clean modern nice.
Stayed 1 night in Sep 2023

8/10 Good

Kristie

Liked: Cleanliness
The refrigerator did not work and our food went bad
Stayed 1 night in Sep 2023

10/10 Excellent

Kaleema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great location to a lot of Pitt Panther and Pittsburgh Steelers activities. Nice and quiet. Unfortunately we were hear when there was a lot of lantern flies but no fault of the Hotel! Clean and stylish. Will definitely stay again.
Stayed 2 nights in Sep 2023

10/10 Excellent

nausica

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the hotel and would stay again if I am in the area!
Stayed 1 night in Sep 2023