Egyptian cotton sheets, premium bedding, in-room safe, desk

Reviews of Hotel Indigo Pittsburgh East Liberty, an IHG Hotel

3.5 out of 5
Hotel Indigo Pittsburgh East Liberty, an IHG Hotel
123 North Highland Avenue, Pittsburgh, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 982 reviews" "
Rating 8 - Good. 261 out of 982 reviews" "
Rating 6 - Okay. 95 out of 982 reviews" "
Rating 4 - Poor. 46 out of 982 reviews" "
Rating 2 - Terrible. 33 out of 982 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iman R, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great with plenty of buses to downtown Pittsburgh as well as several dining options within walking distance.
Stayed 4 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Perfect for our two night stay.
Stayed 2 nights in May 2024

8/10 Good

Madison

Stayed 2 nights in May 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were arriving very late so I called to let them know that we were still coming and would arrive around 2am which was about 40min after I called. The employees manning the valet stand and front desk were at the front door to greet us at 2 am and were just generally great! cheerful, helpful, and speedy all of which was greatly appreciated after hours on the road
Stayed 2 nights in May 2024

10/10 Excellent

Debra J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely the most friendliest we’ve encountered while staying in the surrounding Pittsburgh area.
Stayed 1 night in May 2024

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

katiana

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Chelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and deep cleaned there very trust worthy I left my purse behind on accident and they called me to come back and pick it up 🙏🙏 definitely recommend booking
Stayed 1 night in May 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing can't wait to go back from check in to check out they made it very easy anything we needed and asked for we received they explained everything if we had a question or a concern beautiful place everything was clean organized anytime I am there in town I will be staying there
Stayed 3 nights in May 2024

6/10 Okay

fang, Glen Head

Stayed 1 night in May 2024

6/10 Okay

Paulette

Travelled with family, Business traveller
Parking very expensive
Stayed 3 nights in Apr 2024

10/10 Excellent

Randall

Thumbs up!
Stayed 3 nights in May 2024

4/10 Poor

Anthony

Travelled with family
Disliked: Staff & service, amenities
The lady at the front desk was very rude and inhospitable! And the air conditioning was not working very well. It was reported and no one seemed to care. The area around the hotel appears unsafe. We had plans to stay again in a few weeks but have now cancelled.
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities
For $8 per day valet parking was available Awesome variety of walkable restaurants Inside hotle the only disappointment was limited "grab and go" items....no sodas available for the whole 3 days we were there no vending machines...bar was lame and slow service. VALET TEAM WAS AMAZING!!!
Stayed 3 nights in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 5 May 2024
Thank you for your feedback! We're glad to hear that you appreciated our valet parking service and the variety of restaurants within walking distance. We apologize for the limited grab-and-go items and the lack of soda availability during your stay. We'll certainly take your comments into consideration as we strive to improve our offerings for future guests. We're delighted that our valet team provided you with exceptional service, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
A huge room. Super friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 5 May 2024
We're thrilled to hear that you enjoyed our spacious rooms and found our staff to be friendly and helpful. Thank you for taking the time to share your positive experience with us! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Nobuhiro, Long Island City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door was tough to completely shut.
Stayed 1 night in Apr 2024

10/10 Excellent

James, Berkeley Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, friendly staff. Beautiful room.
Stayed 3 nights in Apr 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Great, friendly staff, but a little run down. Broken shelf in bathroom, shades that did not work, sticky floors - clean but some kind of residue.
Stayed 5 nights in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 5 May 2024
Thank you for your valuable feedback. We're glad to hear that our staff provided friendly service during your stay. We apologize for the issues you encountered with the room condition. Your comments will be shared with our maintenance team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 Excellent

MaryAgnes

Business traveller
Freindly
Stayed 1 night in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 5 May 2024
Thank you for the positive feedback! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location - easy street parking, close to Shadyside & short drive to CMU. If you go a few more streets down it's not the very best of Pittsburgh, but we felt perfectly safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
East liberty is a wonderful neighborhood, rich in history. Lots of shops and restaurants in walking distance. Yet it is still a neighborhood in transition. It’s safe, urban and hip. We love it
Stayed 1 night in Apr 2024

8/10 Good

Dolores, SMYRNA

Liked: Cleanliness, property conditions & facilities
Staff was rude and unhelpful.
Stayed 2 nights in Apr 2024

6/10 Okay

Tristan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean property and easy access to stores, UPitt, and surrounding attractions.
Stayed 2 nights in Apr 2024

10/10 Excellent

Uma, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and really helpful.really made our trip very pleasant. Plus rooms were spacious, clean and was a very good atmosphere overall
Stayed 3 nights in Apr 2024

6/10 Okay

Eli

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 5 May 2024
Thank you for the positive feedback! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Zubeyde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They got 25$parking fee. Got your breakfast coupon in expedia other wise you need to pay too much for breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

venu

Stayed 2 nights in Apr 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always very friendly. Have never had a bad stay.
Stayed 3 nights in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
Thank you for your kind words! We're thrilled to hear that you've consistently had positive experiences with our friendly staff and that you've never had a bad stay. Your satisfaction is our top priority, and we appreciate your loyalty. We look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Maria Christina

Stayed 1 night in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 5 May 2024
Thank you for your positive review! We're glad to hear that you had a good experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. We hope to welcome you back again soon for another great stay!

10/10 Excellent

Genevieve

Stayed 1 night in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 5 May 2024
We're delighted to hear that you had a great experience during your stay! Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back soon for another enjoyable visit!

4/10 Poor

robert

Disliked: Property conditions & facilities
Staff were nice Understaffed
Stayed 3 nights in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be nice, although we're sorry to learn that you felt we were understaffed during your stay. Your comments are valuable to us, and we will review our staffing levels to ensure that we can provide the best possible service to our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Nancy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here-the property was very clean and we liked the hard surface floors in the room (vs carpet) and the all natural fibers of the bed linens. I wish I could have a pillow as soft as this one-firm but soft! There was a leak in the shower door but we informed the staff and they said they would look into it for the next guest. The shower was a walk in and tile--very modern and clean!
Stayed 1 night in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you enjoyed your stay and appreciated our clean property, hard surface floors, and all-natural bed linens. It's wonderful to know that you found the pillow comfortable and the shower modern and clean. Your feedback about the shower door leak has been noted, and we will ensure it is addressed promptly. We look forward to welcoming you back for another enjoyable stay soon!

2/10 Terrible

Venkata

Travelled with family
reserved 2 queen beds room as we are 3. they gave us room with 1 bed. provided roll on beds after a long time. this should have been done before our arrival
Stayed 1 night in Apr 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered upon arrival regarding the bed configuration in your room. We understand the importance of having the correct accommodations, especially when traveling with a group. Please know that we have taken note of your feedback and will work to ensure that such oversights are addressed promptly to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

8/10 Good

Aliza

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
Thank you for staying with us and for recommending our hotel. We're glad you had a pleasant stay and appreciate your feedback. We hope to welcome you back in the future.

10/10 Excellent

Shu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very large and clean. I like the breakfast!
Stayed 1 night in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
We're thrilled to hear you enjoyed our spacious and clean rooms as well as our breakfast offerings! Thank you for choosing to stay with us.

10/10 Excellent

ADWAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was truly exceptional – from its impeccable cleanliness to the outstanding staff who were incredibly friendly and welcoming. I highly recommend this establishment for a delightful stay.
Stayed 2 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our hotel exceptional, from the cleanliness to the friendliness of our staff. It was a pleasure having you as our guest, and we hope to welcome you back again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't like the fact that our toilet water was brown when we arrived. Someone seemed to forget to flush before we arrived!
Stayed 1 night in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
I apologize for the inconvenience you experienced with the condition of your toilet upon arrival. This does not meet our standards of cleanliness, and I assure you that we will address this issue with our housekeeping team to prevent any recurrence. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.

10/10 Excellent

Michelle

Stayed 2 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Joan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at hotel previous time. Would come back again.
Stayed 4 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Apr 2024
We're delighted to hear that you enjoyed your previous stay with us and that you're considering returning in the future. We look forward to welcoming you back and ensuring another wonderful experience. Thank you for your loyalty!

10/10 Excellent

Vincent Sijin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! All of the staff were super nice and friendly, offered me great help. Room is very spacious and clean and stay was very comfortable. If driving, free street parking is available just outside the hotel.
Stayed 2 nights in Mar 2024
Response from Ryan Hoffman - AGM on 23 Mar 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay and that our staff provided excellent service. Ensuring our guests feel welcome and comfortable is our top priority, and we're glad to hear that you found your room spacious, clean, and comfortable.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 20 Mar 2024
Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we could meet your expectations.Your satisfaction is important to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice good
Stayed 3 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 20 Mar 2024
Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we could meet your expectations.Your satisfaction is important to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 Okay

Deborah

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall a good hotel. The place was dirty. Dust everywhere on the light fixtures. It was dirty. I went to go eat for breakfast and the tables wwere dirty. They need to double clean.
Stayed 2 nights in Feb 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you had a good experience at our hotel. However, we apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that we take your comments seriously, and we will address them with our housekeeping and breakfast teams to ensure that such issues are not repeated in the future. We appreciate your valuable feedback as it helps us improve our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Jazmine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so incredibly friendly and personable. In the short time I stayed here, I met some amazing personalities and maybe even made some friends along the way. I loved staying here and will absolutely be staying here again when I come back! 💕
Stayed 3 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Mar 2024
Thank you for your heartwarming feedback! We're thrilled to hear that you found our staff incredibly friendly and personable! Creating memorable experiences and fostering connections is what we strive for, and we're delighted to have achieved that during your visit.We can't wait to welcome you back for another wonderful stay in the future. If there's anything specific you enjoyed or if you have any further feedback to share, please feel free to reach out.Warm regards,

10/10 Excellent

Manik

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Mar 2024
Thank you for staying with us and for your kind words! We're thrilled to hear that you had a pleasant experience at our hotel. Your satisfaction is our top priority, and we look forward to serving you again in the future.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Mar 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. We look forward to your next visit.

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 2 nights in Mar 2024
Response from Ryan Hoffman - Assistant General Manager on 15 Mar 2024
Thank you for your positive review! We're delighted to see that you had a great experience during your stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon.