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I had 2 rooms. Bathrooms were nasty, doors had spill marks carpet did look clean, curtains were ripped, connecting room door mobs were loose/broken, pool was closed and list goes on. Few years back I stayed at this property and was good at that time. Not sure what changed this time. Wil not select this hotel anymore.
The hotel was excellent for a one night stay. The receptionist, breakfast and staff were excellent. I could not ask for more. I was there for a funeral.
I have no complaints about my stay, The breakfast was good one day was bacon the next day was sausage along with other breakfast options and it never ran out because someone was always there to refill the pans. Everything was fresh. The workers were very friendly and always asking “Are you okay, can I help you with anything “.Someone was always at the front desk willing to assist you.
Staff was wonderful, and the place was clean, and the beds were super comfortable. The building itself seemed very in need of repairs. Painters tape holding trim on (???), drywall in the ice machine room looked half ripped out/destroyed (no sign of repairs happening), and we had to push hard to get our room door to close just to name a few.
If you don’t mind overlooking the cosmetic issues would definitely recommend!
Property is convenient located off the highway. Need some upgrades
THU
Stayed 1 night in May 2024
4/10 Poor
Dan
Travelled with family
12 May 2024
Disliked: Property conditions & facilities
We tried to check in and was told there was a staffing shortage and non room was available. We waited 30 minutes then they said our room was ready the whole time. The room smelled like old feet the couch is dirty. You can tell by the grate in the bathroom they don't clean thoroughly. Our room was clean. The staff friendly. Walt Disney said "Do what you do so well they will want to come back, and tell others". I don't want to come back. The broken elevator, why is there not a staff elevator? Good Luck.
Great front desk staff! The front desk staff are wonderful! Very friendly & always smiling. The room was great, super clean and smelled amazing! The breakfast was nice and had plenty of options! The pool was a bonus for our guys.
It was really a great experience staying at this hotel. Friendly staff, complementary water bottles, fresh coffee, and tea available 24/7 plus great breakfast menu.
Overall very pleasant experience.
Will definitely stay at this facility in future.
Thank you for letting us know about your stay! We are sorry to hear that we did not exceed your expectations while staying with us. Please know that our team is always available during your stay to address anything that is going wrong prior to your departure. We look forward to serving you again in the future, and hopefully all your expectations are met or preferably exceeded on your next visit.
Thank you for sharing your comments, and we’re so concerned to hear that you were unhappy with your stay. Please know that our team is always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience.
4/10 Poor
Lakxmi Narayana
Travelled with family
30 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Customer service
Lakxmi Narayana
Stayed 1 night in Mar 2024
Response from Tony Galang on 3 Apr 2024
Thank you for sharing your comments, and we’re so concerned to hear that you were unhappy with your stay. Please know that our team is always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience.