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Reviews of Courtyard by Marriott Pittsburgh Monroeville

3 out of 5
Courtyard by Marriott Pittsburgh Monroeville
3962 William Penn Hwy, Monroeville, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 856 reviews" "
Rating 8 - Good. 264 out of 856 reviews" "
Rating 6 - Okay. 92 out of 856 reviews" "
Rating 4 - Poor. 41 out of 856 reviews" "
Rating 2 - Terrible. 35 out of 856 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 13 Mar 2024
Thank you so much for the review, we truly appreciate it. We hope to see you back whenever your travels bring you to the area.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Front Desk on 11 Mar 2024
Thank you so much for the wonderful review. We are glad that we met your cleanliness standards. We hope to see you again whenever your travels bring you to the area.

10/10 Excellent

Swetha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff and Convenient place to visit Hindu Temple
Stayed 1 night in Mar 2024
Response from Front Desk on 10 Mar 2024
Thank you so much for the great review. We strive as a team to bring excellent staff service and we are glad we could achieve those goals. We look forward to seeing you again, whenever your travels bring you back to the area.

8/10 Good

David

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk on 20 Feb 2024
Thank you for your feedback, We appreciate your feedback and we look forward to seeing you again whenever your travels bring you to the area

6/10 Okay

Patrick

Stayed 1 night in Jan 2024
Response from Front Desk on 30 Jan 2024
Hello,We're sorry that your stay was not a positive experience. Thank you for taking the time to provide feedback. Have a great day!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amenities
Stayed 3 nights in Jan 2024
Response from Front Desk on 29 Jan 2024
Thank you for taking the time to rate your recent stay. We hope to see you again soon!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and personnel were courteous and efficient. Provided excellent driving directions.
Stayed 1 night in Jan 2024
Response from Front Desk on 29 Jan 2024
Thank you for taking the time to rate your recent stay. We're glad you had a positive experience. Have a great day!

10/10 Excellent

Sujith

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Front Desk on 29 Jan 2024
Thank you for taking the time to rate your recent stay. We appreciate your business!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Staff friendly. The bed was comfortable.
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Jan 2024
Thank you for your business and rating your recent stay. We hope you have a great day!

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better, but would stay again
Cons- We stayed in N accessible room. My husband was irritated by the lack of water pressure in the shower. We couldn’t get the sink fixed so it could properly drain. I stayed here so my grandson could go swimming, but the pool was too cold. The staff was rarely at the front desk. Pro- the breakfast had great options! The room was clean. The staff was friendly. The hotel was in a great area- close to a lot of great restaurants and the mall. Very close to the highway! Very quiet!
Stayed 3 nights in Dec 2023
Response from Front Desk on 9 Jan 2024
Hello,Thank you for providing feedback on your recent stay. We will have our maintenance team address the shower, sink and temperature of the pool. We greatly appreciate your business and hope to see you again should you return to the area.

10/10 Excellent

Prithviram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place, good service.
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan 2024
Hello,Thank you for staying with us and rating your experience. We appreciate your loyalty to Marriott. Have a great day!

10/10 Excellent

Ramanathan, Troy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Dec 2023
Thank you for taking the time to rate your recent stay. Have a great day!

6/10 Okay

Samantha

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was friendly and helpful, allowing me to check in early, but I was given a handicap room. The bed was comfortable, and sheets/towels were clean. There was an obvious tear in the couch, and the room smelled like onions the first 2 days, but housekeeping tried their best to spray the room down. The shower nozzle to turn the shower head on needs repair, and the water in the sink drained slowly so by the time I finished brushing my teeth, the sink was full. The property was close to the convention center and a nearby mall, but if you blink, you'll miss the entry to the hotel parking. Getting out of the parking on the other side is confusing but I got the hang of it. There are plenty of spots to park. The rooms really need updating, but I at least slept comfortably until I could hear the staff outside my door. You hear everything in the hallway. It was affordable for the cost to be near my destination, so I did appreciate that.
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Dec 2023
Hello,We appreciate your taking the time to provide this essential feedback on your recent stay. We will promptly have our maintenance team address the bathroom issues you reported. Should your travels bring you back to the area, we hope to make your next stay even better. Have a wonderful day.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Dec 2023
Thank you for taking the time to rate your recent stay. Have a great day!

8/10 Good

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Tea
Our stay was relatively good. There was no hot water for tea in the lobby. It was cold. Toilet didn't flush in room 208. Had to adjust the float.
Stayed 3 nights in Nov 2023
Response from Front Desk on 30 Nov 2023
We apologize for the missing hot water at our complimentary coffee station. We will discuss this with our front desk and Bistro team to ensure we replenish more frequently in the future. We also informed our maintenance team of the toilet issue. Thank you for staying with us and taking the time to provide this useful feedback. Have a great day!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed my stay I will stay again
Stayed 2 nights in Nov 2023
Response from Front Desk on 30 Nov 2023
Thank you for your feedback, we hope to see you again soon. Have a great day.

10/10 Excellent

Gene

Stayed 1 night in Nov 2023
Response from Front Desk on 21 Nov 2023
Thank you so much for the wonderful review,. We hope to see you again whenever your travels bring you back to the area

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Front Desk on 18 Dec 2023
Thank you for taking the time to rate your recent stay. Have a great day!

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Front Desk on 21 Nov 2023
Thank you so much for the exceptional review,. We hope to see you again whenever your travels bring you back to the are

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from CY Monroeville on 16 Nov 2023
Thank you for letting us know about your stay with us!Hope to see you next time you are in the area!

10/10 Excellent

Raymond

Stayed 1 night in Nov 2023
Response from Front Desk on 13 Nov 2023
Hello,We appreciate your take the time to provide feedback on your recent stay. Thank you for your business and we hope to see you again soon.

6/10 Okay

Kelley

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Front Desk on 13 Nov 2023
Hello,We apologize for not meeting the expectations for your previous stay. Thank you for bringing the issues to our attention so we may better service our guests.Have a great day.

4/10 Poor

Amber

Disliked: Cleanliness, property conditions & facilities
Won’t stay here again. False advertising.
The room was disappointing. There was no clock and there were no USB outlets. E turned on the lights in the entertainment center and they wouldn’t turn off! The couch was ripped and the shower was dirty. Also, the large nice pool in the hotel photos is not the same pool. There isn’t a restaurant, either. The free breakfast was lackluster, at best. I will not stay here again. I wish I works have booked the Hampton Inn.
Stayed 2 nights in Oct 2023
Response from Front Desk on 30 Oct 2023
Hello,Thank you for taking the time to provide feedback from your recent stay. We have shared your experience with our maintenance and housekeeping teams to ensure that these issues do not happen again. We hope to open our restaurant in the next few months to offer quality food at great prices. Have a great day!

10/10 Excellent

Christine

Stayed 1 night in Oct 2023
Response from Front Desk on 21 Nov 2023
Thank you so much for the fantastic review,. We hope to see you again whenever your travels bring you back to the are

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from Front Desk on 13 Nov 2023
Thank you for taking the time to review your recent stay with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Oct 2023
Thank you so much for the great reviewWe hope to see you again when your travels bring you to the area.

2/10 Terrible

Satya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a terrible experience, and the property manager was supposed to contact Expedia and issue a refund. We booked a King room and were given a different type of room designed for the handicapped with a lousy bathroom and no tub. Also, the sofa bed and blanket were filthy. They shifted us to another room with no working AC. When we requested the person at the front desk to check it, she told us that she was the only one managing all duties at the hotel and wasn’t supposed to leave the front desk unattended. So, we were moved to another room, which matched the type we booked through and paid for via Expedia. By the time we settled, it was too late to get dinner. We drove almost 5 hours and reached the hotel late. Also, the sofa bed in the room we stayed in was filthy. We spoke to the front desk again in the morning, and they showed us a note saying that someone would contact me and Expedia to issue a refund. So far, no one got us. I hope Expedia was informed. We are waiting.
Stayed 1 night in Oct 2023
Response from Front Desk on 20 Oct 2023
Hello Satya,We truly apologize for the inconveniences you experienced during your stay. A 100 refund was approved with Expedia on October 6 and should have already been deposited into your account. We will follow up with Expedia to ensure this refund comes to you. Thank you for taking the time to provide us with feedback.

10/10 Excellent

Khristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 5 Oct 2023
Thank you for taking the time to provide feedback on your recent stay! We are delighted that you had a positive experience and hope to see you again soon.

8/10 Good

Jeyaranghan

Stayed 1 night in Sep 2023
Response from Front Desk on 23 Oct 2023
Thank you for taking the time to provide feedback on your recent stay. Have a great day!

10/10 Excellent

Kelly

Stayed 1 night in Sep 2023
Response from Front Desk on 25 Sept 2023
Thank you for taking the time to provide feedback on your recent stay. We hope you stay with us again soon. Have a great day!

8/10 Good

Jonas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its nice
Stayed 3 nights in Sep 2023
Response from Front Desk on 20 Sept 2023
Thank you for taking the time to provide feedback on your recent stay. We hope to make the next time you stay even better. Have a great day!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Front Desk on 16 Sept 2023
Hello,Thank you for taking the time to provide feedback on your recent stay. We hope to see you again soon!

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to change my key every day, sometimes multiple times a day, room not cleaned once, only towels changed. people who work there at night just hide in the back.
Stayed 2 nights in Sep 2023
Response from Front Desk on 15 Sept 2023
Hello,Thank you for taking the time to provide feedback from your recent stay. We will share this feedback with our housekeeping, front desk and maintenance staff to ensure that these issues do not occur again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a tad challenging but they had a couple spots available still at 2am. Otherwise the hotel was great!
Stayed 3 nights in Sep 2023
Response from Front Desk on 11 Sept 2023
Thank you for taking the time to provide feedback on your recent stay! We understand with our renovation dumpster, there are less spots available to our guests. But we hope the little sacrifices are worth it in the end. We hope you stay with us again whenever you are in the greater Pittsburgh area!

10/10 Excellent

LaNisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Very nice experience from start to finish. Everyone was pleasant and professional from the moment I walked in. Excellent customer service and the hotel suite was beautiful and clean. No complaints. I would definitely recommend.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Sept 2023
Hello!Thank you for taking the time to provide us with feedback from your recent stay. We hope to see you again should you return to the greater Pittsburgh area. Have a great day!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Sept 2023
Hello,Thank you for taking the time to provide feedback from your previous stay. Have a wonderful day!

10/10 Excellent

Eldon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Sept 2023
Hello,Thank you for taking the time to provide feedback from your previous stay. Have a wonderful day!

10/10 Excellent

Gina

Stayed 1 night in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank you for taking the time and providing feedback on your recent stay. We hope you return and stay with us again. Have a great day!

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, room comfort
I originally was in 104 which was an ADA room. The roll-in shower caulk was black in a large portion and the wall paper was peeling. I didn’t look at the rest of the room. I requested a room change. 313 was in much better condition. The front desk staff were friendly and efficient. Alex communicated to the next shift that I would be back and wanted a different room. The transition was smooth and professional. Overall it was a nice stay. The location was super convenient.
Stayed 2 nights in Aug 2023
Response from Front Desk on 5 Sept 2023
Hello,Thank you for taking the time to provide feedback from your previous stay. We truly appreciate your letting us know the issues that you experienced while you were here. We have alerted the maintenance team to the issues in 104 so they can be addressed immediately.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King size comfort
Room is spacious and comfortable. We slept well in the king size bed. Breakfast was delicious! We very much enjoyed our stay!
Stayed 1 night in Aug 2023
Response from Front Desk on 1 Sept 2023
Thank you so much for staying with us and taking the time to fill our this survey. We appreciate your feedback and hope to see you again if you come to the greater Pittsburgh area.

6/10 Okay

Srinivasan

Na
Stayed 1 night in Jul 2023
Response from Front Desk on 31 Aug 2023
Hello,Thank you for taking the time to review your recent stay with us. We are constantly improving our property and service and hope to make your next experience better should you return to the area. Have a great day!

10/10 Excellent

balarajini

Travelled with family
Liked: Amenities
Good location
Stayed 1 night in Aug 2023
Response from Front Desk on 28 Aug 2023
Thank You so much for the good review. We are glad you enjoyed your stay and we hope to see you again when your travels bring you to the area.

8/10 Good

Mike

Liked: Cleanliness, staff & service
Property is in need of maintenance and repairs but overall it is ok
Stayed 1 night in Aug 2023
Response from Front Desk on 20 Aug 2023
Thank you for the feedback. We are scheduled for a renovation in the coming months, so hopefully the issues that occurred will be resolved. We hope to see you again when your travels bring you to the area.

10/10 Excellent

Saleh, Johnstown

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained, and a good place to spend a couple nights.
Stayed 1 night in Aug 2023
Response from Alex on 14 Aug 2023
Thank you so much. We are so glad that you enjoyed your stay and we hope to see you again when your travels bring you to the area

6/10 Okay

Ramakant

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There is nothing for breakfast for vegetarian. Ery poor experience in morning breakfast.
Stayed 1 night in Aug 2023
Response from Courtyard Front Desk on 8 Aug 2023
We apologize that the breakfast buffet was not to your liking. We hope to reopen our restaurant by the end of this year. Thank you for taking the time to provide feedback on your stay.

10/10 Excellent

Harwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard Marriott stay
Everything was fine. The service was excellent. I was very comfortable.
Stayed 1 night in Jul 2023
Response from Courtyard Front Desk on 26 Jul 2023
Thank you for staying with us and taking the time to provide vital feedback on your stay. We hope you have a great day.

10/10 Excellent

Clement

Stayed 1 night in Jul 2023
Response from Courtyard Front Desk on 7 Aug 2023
Hello,Thank you for staying with us and taking the time to provide feedback on your stay. Have a wonderful day!

10/10 Excellent

Richard

Stayed 4 nights in Jul 2023
Response from Front Desk on 14 Jul 2023
Thank you so much for the review. We are glad you enjoyed your stay and we hope to see you again when your travels bring you to the area

10/10 Excellent

samrat, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 13 Jul 2023
We are glad you enjoyed your stay with us, we hope that you choose us again whenever your travels bring you to the area

10/10 Excellent

Martha

Travelled with family
Liked: Staff & service, room comfort
Great service, needs updated.
The front desk service was exceptional. In the room the AC had condensated and there was a huge soppy wet spot on the carpet which smelled strongly of mildew. I have mold and mildew allergies so that was a shame. But the rest of the room and bathroom was clean and comfortable. Service was very very good.
Stayed 1 night in Jul 2023
Response from Front Desk on 12 Jul 2023
We are so glad to hear about the front desk staff. I will personally make sure that they receive the recognition. We also apologize for any inconvenience that the AC unit may have caused during your stay. Maintenance has been alerted and we will fix the issue so it does not occur in the future. We hope that when your travels bring you to the area, you choose to stay with us again