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Reviews of Royal Victoria Hotel

3 out of 5
Royal Victoria Hotel
Lungarno Pacinotti 12, Pisa, PI

Reviews

7.6

Good

Rating 10 - Excellent. 259 out of 1003 reviews" "
Rating 8 - Good. 408 out of 1003 reviews" "
Rating 6 - Okay. 212 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

KATHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashion, with character. Not overly modern but well located with nice beds. If your an older travel this will be more vintage feeling.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was so unfortunate that the amenities and staff were so poor because the hotel itself is stunning. There was no hot water, ever, at all. The wifi didn’t work and the staff were weird and completely unfriendly including management. It’s almost as if they work at a museum and not a hotel. This place has a ton of history and great potential, if you can laugh about the misfortunes like we did it will be a good experience, for one night only.
Stayed 1 night in Apr 2024

8/10 Good

PEDRO, White Plains

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is over 230 years old, very antique, need service and the staff was friendly. Breakfast was good and good location.
Stayed 1 night in Feb 2024

6/10 Okay

Viorel, burlington

Disliked: Property conditions & facilities
Property needs renovation. I do like vintage but the furniture was not functional and the atmosphere was creepy. Lights were not working ! Horrible breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Bridget

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jacek

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A hotel from the 40s in a very good location.
The hotel is a bit old fashion but has a nice atmosphere and is located in a wonderful location by the river. A bit old-fashioned bathroom. Close to the train station and airport. Train station 5 min, airport 25 min, Torre di Pisa 10 min, restaurants 5 min walk. Very good and nice hotel service. Bed and breakfast is a good option for a short stopover. We stayed 1 night.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities
Beautiful old hotel, very comfortable, great staff, delicious breakfast. Short walking distance to train station and Leaning Tower of Pisa.
Stayed 1 night in Oct 2023

4/10 Poor

JOHN

Disliked: Property conditions & facilities, room comfort
Friendly staff but very dated hotel. Disapponted.
The staff were very friendly, however the hotel itself needs a lot of work. It has some character but is very dated. We had only luke warm water for our shower and bath. The lack of a handle on our toilet meant we had to push a tough metal button at a very awkward angle to flush it. The breakfast was severely lacking with only a few slices of ham, cheese and dry rolls with a few other bits when we arrived. The location itself and views from the hotel was lovely with a great atmosphere outside, however the downside to this is we had a poor nights sleep as it was so loud outside with people. We did ask to change rooms but this was not possible. We appreciate this isn't the hotels fault but it was still disappointing.
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would certainly recommend...
Quite a quirky hotel with lots of vintage items, possibly a bit tired here and there but clean including the large bathroom. Friendly and welcoming staff.
Stayed 1 night in Sep 2023

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff made us welcome rooms comfortable if a little dated. Breakfast was good and coffee very good. Kindly allowed us to leave our bags as we were too early to check in so we could explore. Would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with group
Lovely location close to Tower, Train Station and wonderful places to eat! The building is very ‘old grandeur! Loved it!
Stayed 1 night in Sep 2023

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like a historic atmosphere and stylish sense of time, this is the place! Definitly :) If you however, like to make a fuss about not sound proof windows towards the street or a dated bath: Stay away and leave this fantastic place for travelers who appreciate the history of this place and its friendly staff.
Stayed 2 nights in Aug 2023

6/10 Okay

George

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

alan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would like to first point out this is an unusual hotel and has a lot of desirable features, however it needs a lot of money to be spent on it to bring it up to a good standard. I think Mr O’Reilly maintained it if you remember faulty towers ! I’m not talking about thousands I would say millions of £ The Aircon in our room was in a bad state, which surprisingly worked was making us cough. So I decided to wash the filter out which was totally filthy. The plumbing is in a bad state and needs replacing. I think it is not safe for anyone with a physical disability. There is a lot of history to this property which is one of its attractions. However I think it is not suitable for the average customer unless they like seriously quirky. I don’t want to be harsh, but hand on heart I can’t recommend this property until it’s renovated and then it would be excellent 🤔
Stayed 1 night in Sep 2023

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really poor air-con and very average breakfast
Stayed 1 night in Aug 2023

8/10 Good

Clare

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Large bed room. Air conditioning a very old unit very noisy and not that great. A good continental breakfast. Great location to the sights and friendly staff.
Stayed 2 nights in Aug 2023

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location right on the river and handy for historic sites. Hotel has a feel of faded grandeur which I liked. Very helpful reception staff. Breakfast ok, coffee not great
Stayed 2 nights in Aug 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned for the leaning tower and other attractions. Food was good, all the staff were helpful and friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful stay
We loved the RVH. Our river-facing room was massive and the en suite seemed like it was in a different wing! The hosts were lovely and the breakfast was the usual, tasty continental fayre. The decoration on the whole is ‘oldy-worldy’ but we found it part of the charm of such an old building. Lovely leafy roof terrace. Would definitely recommend and if we came back to beautiful Pisa we would 100% stay again.
Stayed 3 nights in Aug 2023

6/10 Okay

Mari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is not what are you expecting this place is not clean at all, I found mouses or rat poop,and you can't sleep because mosquitos are everywhere so I have a bad experience in this place .
Stayed 2 nights in Aug 2023

8/10 Good

Liberty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has an old world charm… and the River view room had an amazing view. Some quirks though are the door locks are a bit challenging at first and the beds are springy/squeaky. The breakfast buffet was generous for continental style, and the made to order cappuccino was yummy. Staff were friendly and helpful.
Stayed 1 night in Jul 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding original hotel
We had a river view in this authentic and original hotel. The hotel itself is very antique with 1940’s (I think) style decor. Loved the ambience of the hotel. Easy to find by the river and the staff were superb, looking after our bags so we could wander before checking in. Loved Pisa and this hotel was definately part of that experience. 20 minute walk from the train station so no real concerns there. If there was one issue it would be due to its location on the river front, it wasn’t the most quiet with a river view too but once we hit the pillow it made no difference.😂
Stayed 1 night in Jul 2023

10/10 Excellent

Marie-Claude

Stayed 2 nights in Jul 2023

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is very well located. It is a beautiful old building with large rooms, but unfortunately, the statement that the hotel was fully refurbished in 2016 is probably inaccurate. According to the staff in the reception, only 8 out of 38 rooms have air conditioning, and it is painful to sleep without one under 35C temperature. The internet does not work well in some rooms, so I had to step out of the room to the lounge area to access the internet. I had a problem in my room as the air conditioning was broken and the internet wasn't accessible from inside the room. The ladies at the reception confirmed they could not do anything about the internet as the internet equipment was located on the other side of the building, and the rooms with air-conditioning were all taken for that night. After some conversations, they finally found one spare room with brand-new air conditioning, which improved a bit our stay. The bathroom conditions are worst. The hotel has great potential, but unfortunately, I would not consider it a 3*. Perhaps 2* is more suitable.
Stayed 1 night in Jul 2023

10/10 Excellent

paula

Stayed 1 night in Jul 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and most helpful staff. Breakfast was lovely. This is an old hotel with bundles of character and history, a joy to walk through. It needs some minor maintenance, loose floor tiles, wiring in bedside lamps. Worth a stay.
Stayed 1 night in Jul 2023

8/10 Good

GARRY K

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely love this place!
Love this place. On the Arno, convenient to train station and the Tower, lively piazzas nearby. The room and the hotel in general have an abundance of character. Breakfast was lovely. Staff was kind and helpful. Great location with a breathtaking view from our window. A/C didn’t work, but a friendly staff member brought us a fan. Would definitely stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Arturo Domingo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Big room with high ceiling. Safe to roam around the area and a lot of restaurant and bars nearby. Staff were amazing
Stayed 1 night in Jul 2023

10/10 Excellent

Ryleigh

Stayed 1 night in Jun 2023

8/10 Good

Cheryl

Stayed 1 night in Jun 2023

8/10 Good

scott

Liked: Cleanliness, staff & service
Great old hotel. With a brilliant central location. 20mins walk from the train station. 10 min walk to the leaning tower. You can definitely feel the history of this hotel. Old fixtures and fitting add to that sense of stepping back in time. Probably could do with a lick of paint in some places. And the loose floor tiles could do with fxing too. But ... i loved the overall feel of the place.
Stayed 3 nights in Jun 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Old Hotel
Staff lovely. Lorenzo @ reception very friendly and helpful. We had early flight , wake up call @4 am he arranged some breakfast for 4 us at 4.30am . Beautiful very Old hotel.Huge rooms. Breakfast cold meats /yogurts / cheese /cereal/fruit & Fresh croissants . Hotel is facing river, Very central . Request back room, if light sleepover, as it is quite noisy from road. Or use earplugs. we walked 10 mins from Train. Hotel 10 mins walk to Leaning Tower. Taxi to airport €22. As had early flight. Thank you Alonzo & staff for our lovely stay
Stayed 2 nights in Jun 2023

6/10 Okay

james

Travelled with partner
Disliked: Amenities, property conditions & facilities
very unique hotel, but is in need of some maintenance
Stayed 3 nights in May 2023

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of history
Amazing place, if you want history and a genuine old hotel this is for you. If you want comfort and cliche then theres plenty of bland places out there !
Stayed 1 night in May 2023

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Positives are it is very convenient, the staff are very helpful and friendly and it’s a beautiful building. The negatives are, the bathroom in our room was in dire need of updating, the bath was stained, the shower was the worst I’ve ever had. The bed was uncomfortable, the building as beautiful as it is was is very echoey so quite noisy at times and there was a lot of street noise outside at night. We only stayed for one night as a stop off on way to airport so it was fine for what we needed it for but I wouldn’t have been happy staying anymore than one night.
Stayed 1 night in May 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a grand old hotel that could be a 4 star hotel with a little TLC. Great old world charm and feeling. The staff was great and the location right on the Arno could not be beat. The room and bathroom were large and spacious, but a little run down. Breakfast was great served in a beautiful dining room by very friendly staff. Parking is limited, so call ahead! I would stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

Thomas

Stayed 1 night in Apr 2023

8/10 Good

Susan, Bar Harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on riverfront, a short taxi from airport, and easy walk to Train Station. Our room was atmospheric, and could use some updating, but it was clean and comfortable. Great hot water in shower, with soap. shampoo, even toothbrush/paste and slippers provided were a nice touch at this price. Very nice free breakfast. Hotel staff was extremely nice and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old world ambience is unbeatable! The staff were very polite and helpful. I really love this place.
Stayed 4 nights in Apr 2023

4/10 Poor

Lucia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kerry

Stayed 1 night in Apr 2023

8/10 Good

Jonathan, Kells

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the hotel has perfectly met our expectations - very central, very convinient, good value for money. the breakfast wasn't great but was included in price anyway. the property is very old and has limited amenities, but well adapted to the basic needs.
Stayed 1 night in Apr 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Personally liked the hotel as each floor was unusual with different pieces of furniture. Loved opening up the window in the morning and looking out at the river. Staff were really friendly and helpful. Really liked the roof top terrace however main concern was the noise on opening the door as there were bedrooms close by. It wouldn't take too much time to touch up small things.
Stayed 3 nights in Mar 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service
weekend away
Nice central location, nice town nothing special, plenty of restaurants to choose from. Hotel needs decorating getting a little tired.
Stayed 1 night in Mar 2023

8/10 Good

Mrs Wendy A

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Break away
Friendly helpful staff, comfortable bed. Dally towel changed / cleaned. Lovely view. Hotel in Need of updating. Quite a noise location having, But a lovley stay.
Stayed 6 nights in Mar 2023

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is very special & we loved our stay. Yes, it’s an old building and it feels like you step back in time, but it is perfectly clean and the staff were fabulous too.