Piney Woods Apart Hotels

"The room was clean and all of the soaps and shampoos smelled so good! The bed was very comfortable. Are favorite thing was the breakfast! They had these egg rounds that were perfect shapes to make breakfast sandwiches. And the yogurt station was awesome! We’ll definitely stay here again :)"

"Unfortunately, I'm unable to give Margaritaville Lake Resort a 5-star review due to the poor treatment I received from their assistant manager Amanda after my stay was complete. She lacks the ability to resolve issues and effectively communicate with customers. My credit card was over charged $265 which she initially stated the funds would be released. The refund was never initiated from their end and once this was brought to her attention, she would no longer speak with me. I'm a part of a leadership staff as well and one rule we definitely abide by is owning customers issues start to finish. Amanda did not and in my opinion can use some additional training classes on customer service. This property is a gem, and I planned on returning prior to this incident however that has changed since I was handled with such disregard by Amanda. "

"My wife and I took an overnight trip to Tyler and chose this hotel for its convenient location and solid reputation. The front desk staff was very friendly, and check-in was quick and effortless. The hotel offered good amenities and was clean and secure overall.However, when we arrived at our room, we found the door slightly ajar, which immediately made me uneasy—I wasn’t sure if someone was still inside or if the room had been broken into. The door frame also had noticeable pry marks on it. Thankfully, the room was empty, and the door still closed and locked properly, so I decided not to report it.The only real downside was that our room was right next to the elevator. The loud dinging sound went off constantly throughout the night—at least a hundred times. Overall, we had a pleasant stay and would recommend the hotel, but I’d strongly suggest requesting a room far away from the elevator. "

"Breakfast was good, even though I only had it once. I do wish there were more meat options for guests who don’t eat pork. Parking was convenient and well-lit. The room was very clean, and being at the end of the hallway made it nice and quiet. The front desk staff were extremely friendly, accommodating, and attentive. One staff member even moved me to another room when I wasn’t satisfied with the first, which I really appreciated. I also enjoyed the full bar during happy hour. Overall, I would definitely consider staying here again."

"Pools and amenities are very family-friendly and kept the kids entertained. Well thought-out resort"

"The lobby is perhaps the best part. In my room, the sink was a bit dirty and there were fingerprints on everything metallic and shiny. The shower and toilet were very clean. The carpet was very worn and should have been replaced years ago. The duvet covers were super heavy. I have no idea how anyone could sleep under that. The sheets. Oh dear. Every sheet and pillowcase had worn out holes in them and some looked like a motorcycle ran them over (they must have been cooked to death in the dryer). The sheets were also very short. They barely covered the blanket but they were super white. The blanket was weird. Sort of 1970’s, made of synthetic/polyester. Because of this, if you accidentally pulled the blanket out from the platform, it would slide down off the bed. So, you have to keep the outer edges tucked in and squeeze yourself under when you go to bed otherwise you end up freezing due to the blanket falling off. That was really frustrating. The towels… if you need a workout and a deep exfoliation, you’re in luck. The towels were so incredibly heavy, made of a sandpaper-textured terry cloth. Not. Soft. At all. I have to say the air conditioner was amazing. It was so quiet. Any noise is a problem for me, and I had no issues with the a/c. That was its saving grace. The staff were really helpful and nice. No complaints at all there. For a “luxury” hotel, I expected much more. "

"Pool cold and hot tub cold- reported it. Bathtub was chipping and just ugly! Otherwise, staff was nice and average hotel. Ok for a night. Great value "

"Clean room and great staff"

"Beautiful building and better than expected"