Pinecrest Holidays from NZ$2,530

Beautiful, spacious, clean room. The staff were welcoming and very professional and helpful. The provided breakfast was excellent.

The location of the property was very convenient and the kitchen was equipped with what we needed to cook breakfast everyday. The room was very nice; however, it definitely needs a lock on the door to the adjoining room, other than the security latch (equivalent to the chain). We've never stayed in a place where the adjoining door didn't have a deadbolt lock. Also, we could hear the guests in the next room, loud and clear, so it definitely needs to be better insulated. All that said, we did enjoy our stay. Staff was very friendly and room was very nice.

We booked this property in June and we were excited about our upcoming stay. We read the reviews, travel sites and blogs all commenting on the included amazing Continental breakfast. Our confirmation email also confirmed this was included. We were extremely disappointed when we arrived that this was no longer offered and that instead we were able to get “20% off breakfast at their sister property-something they would further profit from. We never once received an email or phone call prior to our arrival reflecting this change and nor was our price adjusted. The check-in on site person said she would let manager know our concern and she never got back to us. I also sent an email to the reservation manager/Sweet Water Property management while we were there and never received a reply. We would have stayed somewhere else had we known of this change ahead of time. We travel a great deal in North America and Europe in these type of Boutique Inns and have never had this happen. As well travel blogs and sites have recently reviewed this property saying they are a Bed and Breakfast and have an amazing inclusive breakfast?! The onsite person upon checkin tried to pass blame to Expedia and after calling them it is clearly evident it falls with the property. We are still waiting for a response to our concern from the property. As well, there is still a picture on the sites homepage of the breakfast. Will not stay again or recommend mostly due to lack of communication.