Reception
Check availability

Reviews of Quality Inn & Suites Pine Bluff

2.5 out of 5
Quality Inn & Suites Pine Bluff
2809 Pines Mall Dr, Pine Bluff, AR

Reviews

6.8
Rating 10 - Excellent. 47 out of 203 reviews" "
Rating 8 - Good. 50 out of 203 reviews" "
Rating 6 - Okay. 50 out of 203 reviews" "
Rating 4 - Poor. 30 out of 203 reviews" "
Rating 2 - Terrible. 26 out of 203 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Diamond

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice hotel and the front desk people were great!!!! I just wish the breakfast was better or they kept fresh breakfast out. But other than that, I have a great stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Temree

Stayed 1 night in Mar 2024
Response from Sona on 26 Apr 2024
Thank you for your recent stay at the Quality Inn & Suites, Pine Bluff. We appreciate the kind words, and we hope your stay was enjoyable. You are a valued guest, and we look forward to your next stay with us. Have a great day!!!

6/10 Okay

Steve

Disliked: Staff & service, property conditions & facilities
Front desk was not friendly at all
Stayed 1 night in Feb 2024

6/10 Okay

Pam

Stayed 1 night in Feb 2024

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Staff & service
Killed a roach first thing in the room
Stayed 1 night in Feb 2024

2/10 Terrible

Sandy

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
2nd time we have stayed and the sheets have stains
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Henry

Stayed 2 nights in Jan 2024

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with clean facilities.
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Staff & service
Great place to crash for a night when on the road.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenyada

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clerk was nothing short of amazing, really made me and family feel safe.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

6/10 Okay

Brad

Business traveller
Stayed 1 night in Sep 2023

10/10 Excellent

Charla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the highway, clean, easily accessible, and has a friendly staff. The breakfast is good, too.
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A lot of things in this hotel needs to be updated
Stayed 2 nights in Aug 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Roger

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was terrific. The luggage caddy was filthy. The toom had a very musty smell. The bed was good and the bathroom was clean. However, the odor persisted. We won't be back. The hotel needs major updating.
Stayed 2 nights in Jul 2023

4/10 Poor

Kim

Stayed 1 night in Jul 2023

4/10 Poor

lonnie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was filthy burns in yhe sheets the head board had stuff all over it the tv had tape on it the bathroom was dirty the tub didnt drain good... Horrible room
Stayed 1 night in Jun 2023

6/10 Okay

Sherita

Liked: Staff & service
Nothing
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Whitney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs to be closed down IMMEDIATELY. Its dirty, mold smelling, cigarette burns in the sheets, carpet and drapes. The plumbing is old so the water is brown. The iron and ironing board looked like it came from a dumpster. The staff is rude and lazy. There were roaches in the area where breakfast is supposed to be served. By no means is this a QUALITY in. Its a health hazard that I look forward to reporting to the corporate hotel brand.
Stayed 5 nights in Nov 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in pine bluff
I liked it because it was quiet and not right next to a freeway. No sound of traffic roaring by. The hotel was a little old but clean room and comfortable.
Stayed 1 night in Oct 2022

8/10 Good

Randall

Stayed 1 night in Oct 2022

6/10 Okay

Darrell

Liked: Cleanliness
It was just a “meh” experience. Nothing special at all. I don’t think the receptionist smiled once since I was there. Not sure while there wasn’t much breakfast around 8 when it ended at 9. The rooms kind of smelled weird but other than that, it was ok. It wasn’t a bad experience, it was just “meh”. A place to rest. Nothing more, nothing less.
Stayed 3 nights in Sep 2022

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet was unstable to sit on and dirty. No light in the room lamp was more dim then a night light so very very hard to see in the room air conditioner had broken controls burns in the bed spread hook missing off bathroom door and the handle was broke frezzerbwas iced shut nit able to use i have pictures and would never stay there again or recommend your hotel
Stayed 1 night in Aug 2022

2/10 Terrible

CARLA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I didn't stay at this place. The smell was horrible i felt like i was entering a nursing home
Stayed 2 nights in Jul 2022

4/10 Poor

Karon

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property was not clean well.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hmmmmmm
Usually stay here once or twice a year when visiting. The quality of this Quality Inn has gone down! Rooms need to be redone and unused rooms still need cleaning and freshness! Apparently the handicapped room I was given had not been used in a while. It was nasty. There was a hole in the bathroom door. Toilet seat had chipped spots. Dead bugs and white particles on the floor.
Stayed 1 night in Jul 2022

4/10 Poor

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool Closed and wasn’t notified prior to booking
I booked the hotel for a family vacation specifically for the pool and also called ahead to get to check in and was told it’s close everything else was very delightful
Stayed 1 night in Jul 2022

2/10 Terrible

Jade

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

GARY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs an update. Bed was comfortable, area quiet. Walk in shower, curtained ended 4 inches from floor, floor was soaked. Curtains old, worn, faded. Moldy smell in room. Found a cockroach on bathroom room floor in morning. Not really a very nice place.
Stayed 1 night in May 2022

8/10 Good

Joolee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

Randal

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Front desk was never available. Wi-Fi was out.
Stayed 1 night in Feb 2022

6/10 Okay

James

Stayed 1 night in Jan 2022

2/10 Terrible

Cedric

Stayed 2 nights in Oct 2021

8/10 Good

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Shemekia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pleased
I was not please either my room. The room was wheelchair accessible and I’m not one who needs wheel chair, therefore it was very uncomfortable for me
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will get high even if you dont smoke
My room was clean but we found spiders in one bed and in tub in bathroom. I was suppose to have a smoke free room but it smelt of smoke. Had to deal with the smell of weed in our room due to someone smoking on the same end of hall we were. I reported to front desk but nothing was done that i know of. Had my daughter with me and i didnt appreciate having to endure that smell of drugs. Will not be coming back here no time soon.
Stayed 2 nights in Aug 2021

6/10 Okay

Brenda Smith

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and good bed! Next to Lowes.. bonus!
Stayed 1 night in Jun 2021

2/10 Terrible

Breanna

Had roaches in the room
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Maureen, front desk clerk, is the rudest hotel employee I have ever encountered. We went out last night, when we got back the door to the hotel was locked. There was no sign indicating why or what to do. We finally found a bell & after ringing it for 5 minutes, Maureen showed up. By the scarf on her head, it was obvious she had been asleep. She unlocked the door & just looked at us, with no explanation or a single word, turned around and walked away. This morning when we went to checkout, she was at the desk again with another guest, who she also didn't speak to as she worked with him. We patiently waited for her to acknowledge us. I went back to room to verify TV was off, got back, she still paid no attention to us, so continued to wait. Finally, husband walked back to the room & left the room key inside. As we left the property, I asked her name, that was how I knew it since she wasn't wearing a name tag. We had booked a King Size bed, it was Queen Size. The hotel advertised a free breakfast & while there was a designated breakfast area, there was nothing there. The shower had no pressure and the floor in the bathroom was far less than clean. The hallways to the rooms wasn't vacuumed. The curtains in the rooms do not close, at all (so that they don't block the air conditioner). If you don't mind a dirty hotel with false advertising, rude employees, where you can't change your clothes with any privacy or sleep past sunrise in a darkened room - THIS is the one for you.
Stayed 1 night in May 2021

6/10 Okay

Tashianna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms had old comforters with cigarette burns, bathroom had cigarette burns every where. Check in process was extremely slow and the employee was not friendly at all. Hotel smelled awful and they had a diffuser in the lobby on full blast trying to mask the smells. Pillows and neds were not comfortable and very old and seemed to not be cleaned or replaced ever!
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
The breakfast was not there! One egg biscuit, no fruit, no cerial, no milk, no waffles. TV didn't work.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021