Phool Bagan Hotels, Kolkata

"Our stay was defined by exceptional warmth and dedication from start to finish. Seamless Check-in and Flexibility: The check-in process was nothing short of phenomenal. Tanmay at the front desk was proactive, getting one room ready by 10:00 AM and the second by 11:00 AM, well ahead of the 2:00 PM standard time. This exceptional effort made for a great start! Above-and-Beyond Dining: The kindness continued at Cal 27. Even though our breakfast technically began the next day, the staff didn't hesitate to welcome us. Nasir, Redima, and Naïm were absolutely phenomenal, providing amazing, personalized attention and making us feel instantly welcome. Thoughtful In-Room Service: Room service and in-room dining were prompt and perfectly executed. Housekeeping did an incredible job, leaving fresh sheets, rose petals, and a thank you note. Furthermore, they proactively noticed our request for extra water the day before and ensured we had a generous supply waiting—a detail that speaks volumes about their care. Integrity That Shines: The lasting impression was the incredible dedication shown as we departed. After checking out, a member of the room service staff ran down to the lobby to find us and return a polo shirt we had forgotten in the room. The staff here consistently demonstrates thoughtful, caring, and genuinely warm service, making our stay absolutely exceptional. We look forward to returning soon!"

"Great hotel. From the moment we arrived to check out, the staff were top rate - every single person encountered was pleasant, smiley, not just willing, but wanting, to help make the stay better. Could not ask for more. We booked an exec room and was on the 20th floor. Amazing views. Big room, really comfortable bed, big bathroom, top quality amenities. There's a great coffee shop on the ground floor, as well as the buffet breakfast area. Nightclub in the basement but that did not affect us. Great pool and fitness area. An absolutely fabulous stay and what a great place Kolkata is. Thank you"

"Great stay"

"From check-in/reception, to porters, to restaurant staff, has been wonderful. Every staff member had made us feel welcomed. Service with a smile was such a great experience. "

"Great property and amazing rooms"

"Good staff, excellent room, clean, great views, everything worked. "

"Great hotel, good food and super staff"

"Excellent service and staff"

"All of the above."