Shell Management in Phoenix

"Below average and one of the staff members was so rude in the morning just because I asked a simple question. No light bulbs in any on the lights. "

"Property and rooms were very clean and landscaping was beautiful. In my opinion, the pool n hot tub area could some maintenance or updates but still nice. We ate on site and the food and service were on point!! Front desk staff was wonderful too!! "

"Such a beautiful peaceful property. Never seen anything like it. "

"Staff were great. The place seems run down. Needs a remodel."

"Absolutely would not recommend this hotel to anyone. Made our reservation months ago for Easter weekend. Arrived and were put into a room that was still dirty. Was immediately moved to another room where maintenance was still working. Finally got into a third room that had not been properly cleaned. Dust, dirt and a filthy shower are what we were left with. Was told that a bell hop would come assist with our first transfer of rooms, no one ever showed up. Maintenance let us into the third room, we waited over an hour for keys. I did receive a message from the hotel manager, letting me know that they “were busy”. The next day we we’re trying to enjoy the waterpark and we ran back to the room really quickly and of course, our keys did not work. Called the front office and we’re told someone would come with new keys, we ended up just going to the front desk to get the keys. While my children were trying to shower, the vent in the bathroom broke and immediately flew open, as well as months of dust buildup all over the room. They did send maintenance, however, he didn’t have the right tool to fix it so just screwed a big hole into it. Upon checkout, I was given the wrong invoice. The hotel lobby manager, Carlos told me that my name sounded Hispanic, so it was my fault that he brought up the wrong name. Upon the issues during check-in, I was told that we would have a food and beverage credit and the resort fees would be waived, of course, none of that was on my final statement. "

"Very cool vibe and atmosphere , love the retro/ futuristic setting throughout the hotel . Restaurant and drinks are very good too "

"This was our first time at this property. We were not expecting how beautiful and well maintained it is! The staff was attentive and very helpful. We definitely plan to stay here again!!!"

"Airport shuttle service is good. Motel staff helpful and friendly. Good location. Room was very old. First room offered smelled strongly of cigarette smoke. Second room only slightly. Shower door handle broken with sharp edges and would not close fully. Comfortable bed. Inexpensive room but only good in our opinion to shower and sleep and leave."

"nice"