6/10 Okay
Mary H., Sammamish
13 May 2024
Liked: Cleanliness
I hope our experience was a one-off
Our family of 5 spends every spring break in Scottsdale. We liked this house because it checks all the boxes: heated pool, lots of outdoor seating & space, enough comfy beds for everyone. The diving board was great for our big kids, and the lounge chairs around the pool were some of the best, most comfortable we've used. This particular rental company sends out multiple emails (too many in my opinion) reiterating instructions prior to arrival, but each iteration has slightly more information, and it got laborious to manage.
I was grateful that the owner messaged the day before arrival asking if we wanted pool heat, as I had not paid for it yet. He took pool heat payment at that time, but among other things, the pool heat was a key issue we encountered during our week-long stay.
During our stay, there were 3 main things we notified the management company about - their number is given as the first point of contact for any questions, and also the owner's number for immediate concerns. These were things that we assumed the owner would want to know about the property. The lack of responsiveness from either point of contact was our main concern with this rental. We finally reached someone halfway thru our week, and long story short, finally got pool heat on our last day.
After our stay, the owner agreed to refund for pool heat, yet it has been a month and a couple follow-up messages, and no credit has been issued.
Mary H.
Stayed 7 nights in Apr 2024