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Reviews of La Quinta Inn & Suites by Wyndham Phoenix Scottsdale

2.5 out of 5
La Quinta Inn & Suites by Wyndham Phoenix Scottsdale
8888 E Shea Blvd, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 710 out of 1187 reviews" "
Rating 8 - Good. 294 out of 1187 reviews" "
Rating 6 - Okay. 111 out of 1187 reviews" "
Rating 4 - Poor. 39 out of 1187 reviews" "
Rating 2 - Terrible. 33 out of 1187 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Randall

Travelled with family
Liked: Cleanliness, staff & service
Toliet water level was too high
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and check-out were quick and easy, room was clean and quiet.
Stayed 1 night in Apr 2024

6/10 Okay

marco, hermosillo

Travelled with family
Disliked: Amenities
Wow, they have a $250 usd as security deposit. I stayed at the luxuriest resort in Las Vegas and they have $300 usd as security deposit. Too much property difference between La Quinta Inn and this luxury resort in Las Vegas.
Stayed 2 nights in Apr 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast room setup and how lovely the outside area is. I didn't like the bathroom doors, the low toilet, and the rounded curve of the tub. We had one light in our room which didn't work. The bed was very comfortable, check-in and checkout were very easy.
Stayed 4 nights in Apr 2024

2/10 Terrible

shannen, Victorville

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from General Manager on 26 Apr 2024
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us. It looks like we dropped the ball and I am sorry we fell short on meeting your expectations during your recent stay.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and safety
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Thanks for staying with us. We appreciate your review and feedback!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience, great convenient location, friendly staff
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Breakfast was satisfying.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peer, whitehouse Sta.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you for reviewing your stay with us. It is great to hear you had a great experience at La Quinta Inn & Suites Phoenix Scottsdale.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was great hotel very clean and easy to get to places in Scottsdale!! Staff was awesome!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
People yelling in the hallway near midnight woke me up.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was extremely nice and helpful. It is a great Place to stay at very convenient
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Quinta in Scottsdale is a hidden gem. The price was affordable, and the property is a short drive from shopping, restaurants and medical facilities. Customer service was excellent - the gentleman who checked me in when above and beyond. There’s plenty of free parking, and the room was exceptionally clean.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Stan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Construction going on with the adjacent on-ramp for 101. The TV and fridge didn’t work, and the bathtub didn’t drain ver well. When brought up to management they took note, said their maintenance guy would “get on it” the next day, but he didn’t.
Stayed 2 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you very much for taking time to review our property. Your feedback is vitally important to us. I have shared your feedback with the appropriate department. I hope you will give us another chance to provide a better stay.

8/10 Good

Celeste, Inglewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for my parents to spend the 55th anniversary. They truly enjoyed this location. The like La Quinta Hotels and this ilocation is one they put on their top 3. Thank you for making their experience a
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thanks for staying with us. We appreciate your review.

6/10 Okay

Jacqueline

Travelled with family
The room and hotel has a new "modern look." The room was very spacious and the grounds were lovely. The stopper in the bathroom sink was broken and, although we complained, noone seemed to be interested in fixing it.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Exceeded my expectations. Well done!
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brian, Algonquin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Definitely will come back.
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margret

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to medical facility. Easy parking. Dog friendly.
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thanks for staying with us.

2/10 Terrible

Jose

Travelled with family
Liked: Amenities
Service
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
We appreciate your feedback. Your feedback is important to us sorry we dropped the ball on meeting your expectations. I apologize we fell short of this during your stay.

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thanks for staying with us.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool area and very nice breakfast. Nice clean rooms. Very nice late check in attendant.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback and review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with easy access to Shea Blvd. and North Phoenix campuses of Mayo Clinic.
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly service.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities
Large rooms
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area in Scottsdale. I was not expecting each day during my stay to have the hallways and my room smell of marijuana due to other guests. Staff was very nice and accommodating but the smell of marijuana in my room was not pleasant.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
David, Thank you for sharing your feedback. We are a non smoking hotel and I am so sorry about the conduct of other guests outside the building and ruined your stay.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If we ever go to Scottsdale Az again, I plan to stay here.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Thanks for staying with us. We appreciate your review and feedback!

10/10 Excellent

Griselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thanks for staying with us. We appreciate your review.

8/10 Good

Beth

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Thanks for staying with us.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Thanks for staying with us. We appreciate your review.

10/10 Excellent

Scotty

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Scotty-Thanks for staying with us. We appreciate your review and feedback!

10/10 Excellent

jaee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and friendly staff. Quick access to west talisien which is why we picked it.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thanks for staying with us. We appreciate your review and feedback!

8/10 Good

Teresa, Delano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a safe area and parking was great! The pool was quiet (March)! Clean room!!! Although it is an older hotel, upkeep is slow going! Breakfast was ok! (Only hard boiled eggs) & sausage both days!
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Property conditions & facilities
Nice property with great staff
Stayed 6 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mary

Stayed 4 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Thanks for staying with us. We appreciate your review.

10/10 Excellent

Kelly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when In Scottsdale
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly clean, friendly, decent facility Pool could have been warmer Area of improvement is in the quality of food provided for breakfast. It could have been better. Ex 1: If a guest is going to take the time and effort to make a lovely large fresh Belgium waffle don’t offer crap artificially flavored ‘syrup’. Ex 2: When providing yogurt, maybe get the real stuff. Not the low quality artificially thickened and high fructose corn syrup filled garbage.
Stayed 3 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Paula

Disliked: Cleanliness, staff & service, amenities
Found a live cockroach on my toothbrush! Standing water in the shower! Spoke with the manager about these issues (even brought her the cockroach I smashed) and she didn’t seem to be bothered by it.
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
I apologize that you felt we weren't bothered about our issues. We did have our pest control company come to inspect the room and he did not find any activity at the time. We had him to preventative spray just in case. Maintenance was notified of your shower and was fixed. We appreciate your feedback.

4/10 Poor

Norma

Liked: Property conditions & facilities
We got back from dinner there was a group of young ladies smoking pot in the parking lot. We had to wait for coffee no creamor. Paid total of $340 and had to stop at the gas station for coffee very disappointing
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, smelled nice in room, unlike the La Quinta near the airport. We stayed 2 nights and was happy. Easy check out. I wish all the La Quintas was like yours.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Thanks for staying with us. We appreciate your review and feedback!

10/10 Excellent

carol

Stayed 2 nights in Mar 2024
Response from General Manager on 17 Apr 2024
Thank you for staying with us.

8/10 Good

Cameron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place was nice and quiet elevator smelled weird but besides that it was great!
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Tanya

Travelled with family, Travelled with group
Easy access to highway hard to find in dark. Not a light at entrance
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback

6/10 Okay

Cheryl, Oracle

Stayed 2 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Thanks for staying with us.

8/10 Good

cloves

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to my destination.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karen

Stayed 4 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Thanks for staying with us.

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very loud. You can hear everything that goes on outside your door and adjoining walls. It was not very clean and smelled. I would not stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
We are sorry to hear you did not enjoy your stay. Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you. We appreciate your feedback.

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty clean, friendly staff and a lot of parking. Place feels safe, breakfast is very good. Highly recommended.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Hugo- Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and dining area are spotless, staff helpful and friendly, and the location is convenient for spring training games, desert botanical garden snd restaurants. Very nice breakfast as well.
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!