BBQ/picnic area

Reviews of Courtyard by Marriott Phoenix Mesa

3 out of 5
Courtyard by Marriott Phoenix Mesa
1221 S Westwood, Mesa, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Louis

no
Stayed 6 nights in Mar 2024

10/10 Excellent

Albert

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 1 night in May 2024
Response from Judy on 15 May 2024
One of the best compliments we can receive is to have our guests plan to return. We hope to continually earn your trust and remain at the top of your list of favorite hotels.

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Judy on 1 May 2024
We are happy your stay was exceptional and hope to be your first choice for any future trips to our city. Safe travels.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Judy on 30 Apr 2024
We are happy your stay was exceptional and thank you for sharing your stay with other travelers.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Reclusive
Stayed 2 nights in Mar 2024
Response from Judy on 1 Apr 2024
Thank you for being our guest and also for sharing your exceptional experience with other travelers. We hope to see you again.

10/10 Excellent

Larry

Stayed 6 nights in Mar 2024
Response from Judy on 26 Mar 2024
Thank you for being our guest and also for sharing your great stay with other travelers. We hope to see you again.

6/10 Okay

Kian Leong

Liked: Staff & service
There was no comb, tooth paste, tooth brush and water.
Stayed 7 nights in Mar 2024
Response from Judy on 14 Mar 2024
Thank you for staying with us and for sharing your perspective. We hope you will give us another opportunity to WOW you!

10/10 Excellent

Pamela A

Liked: Cleanliness, staff & service, property conditions & facilities
Sam was just an incredible host and representative for Marriott during our stay! He, all of with the rest of your staff,truly wanted to make our stay comfortable and we had a great time. See you all again soon!
Stayed 8 nights in Feb 2024
Response from Judy on 14 Mar 2024
One of the best compliments we can receive is to have our guests plan to return. We are delighted your stay was exceptional. Safe travels.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Judy on 14 Mar 2024
We are happy your stay was exceptional and thank you for being our guest.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
We were only here long enough to get a good night's sleep. The room was clean, and the bed and bedding were comfortable. The bathtub could use a remodel, but other than that we had a pleasant stay. Customer service was excellent at check-in.
Stayed 1 night in Jan 2024
Response from Judy on 22 Jan 2024
We are delighted your stay was enjoyable and appreciate your review. Safe travels.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee
All good except I would prefer free coffee in the lobby.
Stayed 1 night in Jan 2024
Response from Judy on 22 Jan 2024
We love knowing our guests have had a great visit. Thank you for your feedback and your review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Judy on 9 Jan 2024
we value your business and thank you for your review. Safe travels.

8/10 Good

Judy, Glendale

Stayed 1 night in Dec 2023
Response from Judy on 4 Jan 2024
Thank you for staying with us and also for your review. Safe travels.

10/10 Excellent

Jeremae

Stayed 2 nights in Dec 2023
Response from Judy on 22 Jan 2024
We are pleased you enjoyed you stay and hope you will return.

8/10 Good

Abel C Hernandez

Stayed 1 night in Dec 2023
Response from Judy on 20 Dec 2023
Thank you for being our guest and for sharing your stay with other travelers.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, even if it was just one night.
Stayed 1 night in Dec 2023
Response from Judy on 20 Dec 2023
We are delighted you had a great stay and thank you for choosing our hotel. We value your feedback.

6/10 Okay

Percy, claypool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Judy on 28 Nov 2023
Thank you for being our guest and for sharing your experience with other travelers. We hope to see you again whenever you return to our city.

8/10 Good

Javed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Judy on 6 Nov 2023
Thank you for being our guest and for sharing your experience with other travelers. Safe travels.

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Other than being woken up multiple times during our stay due to other guests banging on our doors in the middle of the night. It was great.
Stayed 4 nights in Oct 2023
Response from Judy on 29 Oct 2023
We are happy your overall stay was great and very sorry other late-night guests disturbed your rest. Safe travels to you.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Judy on 29 Oct 2023
Thank you for your business and your review to tell others about your stay. Safe travels.

10/10 Excellent

MARIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza, y la atención es excelente
Stayed 1 night in Oct 2023
Response from Judy on 26 Oct 2023
We are delighted your stay was exceptional and hope to remain at the top of your list of favorite hotels.

8/10 Good

James, Gulf Breeze

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Over half of the property’s parking lot is torn up.
Stayed 1 night in Oct 2023
Response from Judy on 23 Oct 2023
We are pleased your stay was comfortable and thank you for your review. Yes, we are currently working to make improvements in our parking lot. Thankfully, the project is almost complete.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Won't go back
They are doing construction in the parking lot, which eliminated 75% of parking. Naturally they didn't notify guests before. This meant if you had to walk around the entire building to get to your car/room. They booked me the room far from parking lot. All the staff was polite. Room was not cleaned well - hair and dirt in shower. Tired hotel that needs some updating.
Stayed 3 nights in Oct 2023
Response from Judy on 20 Oct 2023
Thank you for staying with us and for your feedback so we can learn. The parking lot is almost completed and will no longer be an issue for our guests. Thank you for the feedback on our housekeeping. Safe travels.

6/10 Okay

Lois

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok stay at Courtyard Marriott Mesa
The room was fine. We were there 2 nights and there was no cleaning service. Had to ask for towels & coffee. The hotel wanted to charge us $10/day to park in an empty parking lot. Pool & jacuzzi were great. Overall ok stay.
Stayed 2 nights in Oct 2023
Response from Judy on 18 Oct 2023
Thank you for staying with us and for sharing your perspective with other travelers. Housekeeping service is provided every 3 days unless the guest prefers it more often. We hope to see you again.

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Judy on 29 Sept 2023
We are delighted you had a great stay and invite you to return again and again. Safe travels.

10/10 Excellent

Lane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location; well maintained; quiet place to stay for business travels.
Stayed 2 nights in Sep 2023
Response from Judy on 29 Oct 2023
We are delighted your stay was a great one! We all hope to remain at the top of your list of favorite hotels for your future visit to our city.

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2023
Response from Judy on 15 Sept 2023
We appreciate your feedback and thank you for choosing our hotel. Please visit again.

10/10 Excellent

Ernest

Stayed 1 night in Sep 2023
Response from Judy on 15 Sept 2023
Thank you for staying with us and for sharing your exceptional stay with other travelers.

8/10 Good

Pamela

Stayed 3 nights in Sep 2023
Response from Judy on 7 Sept 2023
Thank you for being our gust and for sharing your comfortable experience with other travelers. Safe travels.

4/10 Poor

Malcolm

Stayed 1 night in Aug 2023
Response from Judy on 19 Sept 2023
Thank you for letting us know about your visit so we can make changes in our behaviors and processes. Safe travels.

2/10 Terrible

Mario

Travelled with family
Liked: Staff & service, room comfort
Where shall I park!!
Don’t remember reading I had to pay for parking ? Why do Hotels do this? I’m staying there paying to sleep there , why can’t I park for free?
Stayed 2 nights in Aug 2023
Response from Judy on 28 Aug 2023
Thank you for being our guest and for sharing your perspective on the various fees. I share feedback with our team and owners so changes can be made. Safe travels.

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay with family
Stayed 2 nights in Aug 2023
Response from Judy on 24 Aug 2023
We are delighted you and your family had a great stay. Please keep our hotel in mind for another visit to our city.

10/10 Excellent

alan

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Judy on 24 Aug 2023
Thank you for your business and your review. We value your feedback and thank you.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Judy on 15 Aug 2023
Thank you for staying with us and for sharing your experience with other travelers.

10/10 Excellent

John Parker

Business traveller
Liked: Amenities
Nice lodging, one complaint is the gym is micro with no free weights
Stayed 2 nights in Aug 2023
Response from Judy on 12 Aug 2023
Thank you for staying with us and for sharing your experience. We appreciate your feedback so we can continually make improvements.

8/10 Good

Verlie

Not a bad place to stay
Stayed 1 night in Aug 2023
Response from Judy on 9 Aug 2023
We are delighted your stay was clean and comfortable and thank you for your review. I hope we will see you again whenever your travels bring you back to our city.

6/10 Okay

Jose R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning service showed up four days out of my seven- day stay, one of which they just replaced the towels and did nothing else.
Stayed 7 nights in Jul 2023
Response from Judy on 2 Aug 2023
Thank you for being our guest and for letting us know we let you down. Please contact the front desk in the future so we can provide the type of service you prefer.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being a Marriott I’m surprised there was not a free breakfast or coffee…. Don’t let the smaller hotels out do you
Stayed 1 night in Jul 2023
Response from Judy on 2 Aug 2023
Thank you for staying with us. While a few of the Marriott Brands do offer complimentary breakfast, the Courtyard Brand offers the Bistro environment which gives us the opportunity to deliver a wider variety of dining options both in the morning and evening. Safe travels.

10/10 Excellent

Michelle

Travelled with group
Liked: Amenities
The staff was extremely friendly and my room was spacious. The outdoor pool area and Paris are wonderful. They did have to service the elevator while we there which was inconvenient but it was only for a little bit. The water pressure in the shower sucked but you can slightly change it to make it a little better. Overall though I would come again because it was everything you’d want in a hotel. Comfy bed, outstanding staff, clean and welcoming
Stayed 1 night in Jul 2023
Response from Judy on 27 Jul 2023
We are delighted your stay was clean and comfortable along with great service as that is our intention for every guest. We do hope to remain at the top of your list of favorite hotels. Safe travels.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Judy on 24 Jul 2023
Thank you for being our guest and also for sharing your experience with other travelers. We hope to see you again.

10/10 Excellent

Jose

Travelled with partner
Great customer service and very nice quiet also very clean room.
Stayed 1 night in Jul 2023
Response from Judy on 23 Jul 2023
Thank you for sharing your clean and comfortable stay on social media. We hope to see you again whenever your travels bring you back to our city.

10/10 Excellent

Carolyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were very friendly.
Stayed 3 nights in Jul 2023
Response from Judy on 20 Jul 2023
We are delighted your stay included exceptionally friendly service as that is our intention for every guest, every stay. Safe travels.

6/10 Okay

Stephen

Some decent pillows wouldn't hurt.
Stayed 1 night in Jul 2023
Response from Judy on 20 Jul 2023
Thank you for staying with us and for letting us know we have work to do to be perfect in your eyes. We will be checking the pillows in all of the rooms and appreciate your feedback.

10/10 Excellent

Nelly, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here will definitely go back
Stayed 4 nights in Jul 2023
Response from Judy on 11 Jul 2023
One of the best compliments we can receive is to have our guests plan to return! Safe travels.

10/10 Excellent

Arthur J., OVERGAARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times place is great. However the food I vrhe breakfast deli is way over priced $6 for a plain bagel is wrong. But the hotel and location are great plenty of restaurants near by
Stayed 1 night in Jun 2023
Response from Judy on 4 Jul 2023
We appreciate your repeat visit to our great hotel. Thank you for your feedback so we can review our pricing at the Bistro. We hope to see you again.

10/10 Excellent

Christopher

Stayed 1 night in May 2023
Response from Judy on 4 Jul 2023
Thank you for sharing your exceptional stay with other travelers. We hope to remain at the top of your list of favorite hotels. Safe travels.

10/10 Excellent

Dale, Flagstaff

Stayed 2 nights in Jun 2023
Response from Judy on 11 Jul 2023
We value your business and thank you for your review. Please stay with us again.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Judy on 20 Jun 2023
Thank you for your business and your review. Safe travels.

10/10 Excellent

Leslie

Stayed 5 nights in Jun 2023
Response from Judy on 14 Jun 2023
We love knowing our guests have had a great stay and thank you for your reivew.